Cannot beat the location of this brand new hotel. One block from Convention Center, across the street from the Reading Terminal Shops and convenient to mass transit. Staff is attentive and accommodating at desk and at check in. Rooms are beautiful, well equipped with everything you could need including full kitchen setups, plates, utensils etc.
Only issue is with the breakfast buffet. On the weekend when the hotel was very busy, the buffet area was understaffed. They ran out of many items, did not clean the tables, and seemed overwhelmed by the large crowds. No excuse for running out of glasses and utensils, yet having large stacks of dirty ones in the corner waiting to be washed. There is no excuse for running out of coffee and juice in in the dispensers, yet when told of this staff seemed bothered to get refills from the back. There is no reason to run out of oatmeal and yogurt. Hotel knows what they will need based on occupancy, yet there appears to be a management issue related to the buffet. Even the doorman/porter was trying to help out with the buffet and kept apologizing for the poor service by the other staff! Many guests left and went down the street to Panera or across to the Terminal to find a quick breakfast.
- Official Description (provided by the hotel):
- Eat, sleep, relax and work at the Home2 Suites by Hilton Philadelphia – Convention Center, PA hotel and enjoy the next best thing to being at home. The studio suite comprises one large room while the one bedroom suite offers the flexibility of extra space, a separate living area and private bedroom. ... more less
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