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“Brand New Hilton Property....Wow!”

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Home2 Suites by Hilton Philadelphia - Convention Center, PA
Ranked #13 of 85 Hotels in Philadelphia
Certificate of Excellence
GreenLeadersGold level
Montgomery, New York
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Brand New Hilton Property....Wow!”
5 of 5 bubbles Reviewed August 17, 2013

We just returned from a trip to Philadelphia to visit Citzen's Bank Park (for a baseball game). Sadly, I went to see the Phillies with my family (I'm a Yankees fan and a New Yorker....the kids all like the Phillies for some reason). During my hotel search, I found this new property by Hilton (it just opened on August 11th). I was immediately interested. It's brand spanking new. We were the first guests to use our assigned room and here's my feedback:

1. Beautiful hotel in the middle of the business district (right near the convention center).

2. Friendly, helpful staff....especially the 2 young ladies that "run" the included breakfast.
Thank you ladies (one of them was named Jessica).

3. We got lost in the city (in the dark) while looking for the hotel. We called and they tried their
best to help us find them. The manager even waited next to the parking garage to direct us.
Impressive! (One item to note...it's self parking...the hotel doesn't have a parking lot, so
you'll have to pay to park (it can run up to $35 per day, assuming you stay parked the
whole time....the parking is directly next door)

4. The room was beautiful. It was an efficiency (full kitchen), had two queens and a sofa bed.
Not too bad for five of us.

5. There's a small indoor pool that helped entertain the kids before the game.

6. Even the kind gentlemen that cleaned the public areas was wonderful.

The neighborhood itself is a little shady. Fancy restaurants and dark alleys next to one another. Maybe not a good idea to venture out alone in the dark. The hotel itself is safe and secure and is clearly a hidden gem in this interesting city.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vinscamaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh D, General Manager at Home2 Suites by Hilton Philadelphia - Convention Center, PA, responded to this review, October 5, 2013
Vinscamero,

I appreciate your posting and am thrilled to hear of your experience at our new Home2 Suites. Although you are a Yankees fan; we welcome you back anytime! Your feedback has been shared with the staff to remind us that it's our team that makes our guest experience and we have set our goals high. We thank you for making us your "Home Away from Home and look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,322 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (166)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Mechanicsburg, United States
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed August 17, 2013

Between toilet problems, a poor breakfast and outgassing rooms, I would pass on this hotel compared to others close by. Despite the great location, the hotel's amenities are lacking. It simply is not worth the price. I paid more for this room than at the Doubletree where I am greeted with warm cookies, a valet and concierge.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Home2 Suites by Hilton

Helpful?
4 Thank Monica G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh D, General Manager at Home2 Suites by Hilton Philadelphia - Convention Center, PA, responded to this review, October 5, 2013
Monica,

Thank you for providing feedback on your stay at our newest Home2 Suites Philadelphia Convention Center. I do apologize for any inconveniences during your stay in regards to plumbing issues. You stayed with our hotel 11 days after we opened our doors and want to assure you that your issues have been addressed with our engineering team. The rooms will that "new smell" for the first few months and our housekeeping team is excited to maintain our beautiful product. We are competitively priced in our Philadelphia Downtown market and offer a great value with an all-suite hotel with fully equipped kitchens, complimentary Wi-fi and Inspired Table breakfast. I invite you to come back to stay with us should your travels bring you back to Philadelphia.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Home2 Suites by Hilton Philadelphia - Convention Center, PA

Property: Home2 Suites by Hilton Philadelphia - Convention Center, PA
Address: 1200 Arch St, Philadelphia, PA 19107-2816
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center East
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 85 Hotels in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Home2 Suites by Hilton Philadelphia - Convention Center, PA 2.5*
Number of rooms: 248
Official Description (provided by the hotel):
Eat, sleep, relax and work at the Home2 Suites by Hilton Philadelphia – Convention Center, PA hotel and enjoy the next best thing to being at home. The studio suite comprises one large room while the one bedroom suite offers the flexibility of extra space, a separate living area and private bedroom. ... more   less 
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