Spent one night recently at the Hotel Monaco and loved everything about it. The hotel is in a great location directly across from Constitution Hall and walking distance from great restaurants, bars and the Philly attractions. We had a corner room with magnificent views of the Hall and the City. We loved the wine happy hour - more hotels need to do this! The rooms are spacious and modern. The bed was extremely comfortable.
Staff at the hotel was extremely nice and courteous and you can definitely tell that customer service is a priority. We had an issue with the bill that was resolved immediately at checkout. When I was sent the survey after we left I mentioned the issue and that it had been resolved to my satisfaction. A day later I received an email from the employee that had checked me out apologizing for the error and letting me know that my card had been credited! Totally amazed by that level of customer service.
The only issue that I had with the hotel was the rooftop bar. The space is amazing and staff was also very nice. However, all views from the rooftop bar are obstructed. This is the first time I go to a roof top bar that has no view of the surroundings and the skyline.
Even with this, I would highly recommend this hotel in Philly!
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