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“Week end escape in our own city”

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Kimpton Hotel Monaco Philadelphia
Ranked #3 of 85 Hotels in Philadelphia
Certificate of Excellence
GreenLeadersPlatinum level
Philadelphia, Pennsylvania
1 review
“Week end escape in our own city”
5 of 5 bubbles Reviewed June 8, 2014

Week end in city for my husbands birthday. Every person and detail was exceptional. From time of check my husbands birthday was acknowledged including sending a bottle of wine and a dessert to our room!!! Not your typical hotel room. Decor was better than being at home. Location was excellent. We parked and enjoyed walking to visit museums, dinner and a show Can't wait to spend another week end.

  • Stayed April 2014
    • Value
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Helpful?
Thank Scmyers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHM_HotelManager, Manager at Kimpton Hotel Monaco Philadelphia, responded to this review, July 30, 2014
Scmyers -

Happy belated birthday to your husband! We can't wait for you to come back. If he needs a hint about where to take you, let us know.

Best -

Mark
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2,456 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (761)
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South NJ
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed June 8, 2014

Great place to stay if you want to explore historic Philadelphia. It's literally across the street from the liberty bell and just a few blocks to old city for restaurants and shopping. If you've never stayed at a Kimpton Hotel Monaco, please do. The decor is beautiful and so unique. The staff was so nice and helpful. We booked with the "parking pass" which was only $20 more than the room rate and is for valet parking. If it's offered when you book, I definitely recommend because normally you would pay $40+ to park overnight in the city somewhere else. Also, if you are looking for a dog-friendly hotel, this place is unmatched. They are so welcoming and gave our dog a treat and a very comfortable dog bed. The dogs are also allowed in the lobby with you during morning coffee or the free wine hour. love,love this place.

Room Tip: the front desk gave us a good tip to know (for at least a saturday night stay): if you stay on the 1...
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Kelly W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHM_HotelManager, Manager at Kimpton Hotel Monaco Philadelphia, responded to this review, July 30, 2014
Kelly W -

Thank you for choosing the Monaco! The parking package is definitely an awesome way to go. Bringing your car makes it easier to bring your dog which makes it easier to spoil somebody.

Best -

Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed June 8, 2014

I don't normally write reviews but this hotel, due to it's outrageously positive reviews needs some balance. Firstly, the good stuff: The hotel is ideally located right in the middle of the tourist district in Philadelphia. The turn of the century building is beautiful. The decoration of the rooms is exceptionally well done, if a little garish for the more conservative traveler. The front desk staff are pleasant and helpful. Mini bar was reasonably priced except for a bottle of water at $8, a little steep I think.
Now the disappointing part: No coffee maker in the rooms, pillows are so soft they offered no support whatsoever, and a request for a change of pillows was met with incredulity and the same pillows put back in the room leading to a stiff neck. The Red Owl restaurant service was appalling (and I tried it on three occasions during my stay so it wasn't a once-off), the chef was not sighted on any occasion. The guy who was supposed to be in charge was either on his phone or flirting with his girlfriend; the cooking appeared to be done by two teenagers who obviously couldn't care less about the food and appeared to hold conversations by punching each other in the shoulder. The barman was arrogant, and thought he was doing you a favor by condescending to serve you. The room only received a perfunctory cleaning and a nice layer of dust remained in place throughout my stay.
Also (and I don't blame the hotel for this), the taxi drivers' in the rank outside of the hotel attempted to rip me off twice; clearly they thought the cliental at this hotel to be exceptionally gullible, which may have a degree of truth looking at the reviews.
So to summarize, the hotel is more 'style and decoration' than anything else; basic service, good manners and customer service is lacking - and for seasoned travelers, with really good hotels to reference against, the holes in the package are obvious. To end on a positive note the hotel has the potential to be a good - if not a great hotel - but needs to concentrate on customer service and go back to basics in understanding that guests expect more than a nicely decorated room when they pay a premium price for accommodation

  • Stayed May 2014, traveled on business
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Helpful?
7 Thank TerriH936
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHM_HotelManager, Manager at Kimpton Hotel Monaco Philadelphia, responded to this review, June 10, 2014
TerriH936 -

Thank you for choosing the Monaco on your recent business trip to Philadelphia, and more importantly thank you for the honest and complete feedback. Some good news regarding your comments: we have coffeemakers available by request. Regarding the remaining feedback, frankly none of it is acceptable. If you have a need or a request, it must be met with enthusiasm and speed, not incredulity. I prefer a firm pillow myself and understand the frustration when that is not met.

Your experiences in the restaurant...there is no excuse. We do not accept that poor quality of service or food, and I assure you that our restaurant team is moving decisively to ensure that proper corrective actions are taken.

Finally...the taxis. They are ambassadors of the city, and we will make it clear to them that we are entrusting the care of our guests to them, and that we expect they treat you with the same respect we expect of ourselves.

The difference between very good and great is ultimately consistency. I thank you for helping us deliver the experience our guests deserve at each and every moment.

In service,

Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elizabeth, New Jersey
Level Contributor
58 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed June 7, 2014

I am not going to mince words here- This is one of the very best hotels I have ever stayed in. For me, this is like my home away from home. I also like the Polomar (sister hotel) in Philly, but nothing beats the Monaco. Luxury (check), excellent customer service (check), fantastic rooms (check), awesome fellow guests (check), cool atmosphere (check), wonderful restaurant (check), the best bartenders (check), the best concierge (check), best location (check). Simply put, if you can stay at the Monaco, do it. As soon as you pull up and the well dressed/ well poised valet takes your car keys and one of the professional doormen takes your bags and escorts you inside, you are transported to a world of luxury and unsurpassed refinement. Since my first stay back in 2012, I do not say anywhere else when I am visiting Philly. I am already planning my 2014 stay.

Room Tip: I prefer the 1 bedroom suite on one of the top floors. Go for a corner or next to the corner room f...
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  • Stayed July 2013, traveled solo
    • Value
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Helpful?
1 Thank cbouknight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHM_HotelManager, Manager at Kimpton Hotel Monaco Philadelphia, responded to this review, July 30, 2014
cbouknight -

No mincing words here either. Thank you for staying with us (check). Thank you for giving us (great) feedback (check). Thank you in advance for coming back (check).

Best -

Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Des Moines
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 7, 2014

I loved this hotel. Smallish rooms, elegantly furnished but decorated with playful and unexpected details. Quiet and serene. Great location if you want to explore historical Philadelphia. Lots of great restaurants in walking distance as well.

  • Stayed June 2014, traveled on business
    • Value
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Helpful?
Thank ddmt121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHM_HotelManager, Manager at Kimpton Hotel Monaco Philadelphia, responded to this review, July 30, 2014
ddmt121 -

The devil's in the details, said somebody. Makes it sound worse than it should, as the details, especially the unexpected ones, are what makes the design here so great. Thanks for noticing and thanks for staying.

Happy travels -

Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
1 review
5 of 5 bubbles Reviewed June 7, 2014

We recently hosted our wedding at the Hotel Monaco in Stratus Rooftop Lounge located on the 11th floor. We wanted a non traditional setting that invited our guests to eat, drink, and mingle throughout the afternoon. Stratus Lounge is a beautiful event space that provided everything we were looking for from the delicious food, tasty cocktails, and friendly service. The weather was perfect that day so we could have the ceremony outside, but I am confident that if the weather did not cooperate, the day would have went just as well due to the layout of Stratus that is partially indoors and outdoors. We worked with Sasha Bharrat, Catering Sales Manager, who made it very easy in the planning process and who was also available the day of the wedding making sure that the afternoon went smoothly. The hotel itself is in a great location in Old City Philadelphia close to most of the city's historical sites, shops, restaurants, and after party bars. Upon arrival, the bell staff and front desk teams made check in and check out quick and easy and with a smile. Andrew Terranova, the Concierge, is a delight and made me feel like a VIP Bride during my stay. All of the housekeeping staff that helped us with extra amenities that were requested arrived quickly to our room and were very friendly. The guest rooms and lobby of the hotel are beautiful and clean. Overall, our experience at the Hotel Monaco was perfect!

  • Stayed May 2014, traveled as a couple
    • Value
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Helpful?
Thank Karen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHM_HotelManager, Manager at Kimpton Hotel Monaco Philadelphia, responded to this review, July 30, 2014
Karen L -

Congratulations and thank you! We are thrilled we could be there at the start (or at least the start of your official union together). Hopefully we will see you more along the way.

Best wishes -

Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sandy Hook, Connecticut
Level Contributor
390 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
5 of 5 bubbles Reviewed June 7, 2014

A great downtown location coupled to a very classy hotel. Nice lounge off the reception for a night cap. Very close to Walnut St. For shopping and Rittenhouse Square for eating (highly recommend Parc for brunch).

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ogerkan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHM_HotelManager, Manager at Kimpton Hotel Monaco Philadelphia, responded to this review, July 30, 2014
ogerkan -

Downtown Philadelphia is so accessible by foot, anywhere is reachable within a 30 minute stroll. Of course, more is reachable within the Old City neighborhood than most places, which is great for us and our guests.

Thank you for choosing us.

Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kimpton Hotel Monaco Philadelphia

Property: Kimpton Hotel Monaco Philadelphia
Address: 433 Chestnut Street, Philadelphia, PA 19106-2426 (Formerly Hotel Monaco Philadelphia, a Kimpton Hotel)
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Business Center with Internet Access
Hotel Style:
Ranked #3 of 85 Hotels in Philadelphia
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Kimpton Hotel Monaco Philadelphia 4.5*
Number of rooms: 268
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