We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

“The staff couldn't be better.” 5 of 5 stars
Review of Hotel Monaco Philadelphia, a Kimpton Hotel

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Hotel Monaco Philadelphia, a Kimpton Hotel
Ranked #2 of 86 Hotels in Philadelphia
Certificate of Excellence
GreenLeadersPlatinum level
Austin, Texas
2 reviews
“The staff couldn't be better.”
5 of 5 stars Reviewed October 7, 2013

I always enjoy Kimpton Hotels. They have a sense of style and flair that makes travel fun. But the best (so far) is the Hotel Monaco in Philly. The rooms are bold in a curious and fabulous way -- sort of Alice in Wonderland meets Independence Hall with a splash of Chinese red thrown in for good measure. I adore the robes in the closet -- take your pick between a faux leopard skin or a grey hoodie, depending on your mood. The happy hour wine in the lobby is great, the morning coffee equally impressive. I had a problem with my first room, and the staff upgraded me in *very( fine form. All of this is wonderful, but the Monaco knocks it out of the park with exceptional staff. Everyone -- everyone -- is helpful, gracious, respectful, and FUN. I'd like to give a particular shout-out to Matthew (housekeeping guru), as well as "T" and Darnell who greet guests with phenomenal flair. Next time I'm in Philly, I'll be coming back to the Monaco.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank jeansynodinos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica L, Manager at Hotel Monaco Philadelphia, a Kimpton Hotel, responded to this review, October 9, 2013
It’s the staff that makes the difference! There are plenty of beautiful hotels, but our staff is what makes our guests comes back and brings new ones in. Thank you for the shout out to three of our amazing staff members.

Glad to see we're your new Philly hotel.

Thanks for the love!
Jessica

Jessica Lavin
Hotel Manager
Jessica.lavin@hotelmonaco.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,241 reviews from our community

Traveler rating
    1,626
    441
    115
    41
    18
See reviews for
539
817
88
392
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (712)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Atlanta, Georgia
Level Contributor
273 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
4 of 5 stars Reviewed October 7, 2013

Only stayed here one night, but there are many things to comment on. The hotel sent me an email about a week or so before my arrival and asked if there was anything they could do for me. I made 3 requests and told them the reason for my trip to Philadelphia. The person who checked me in upon arrival mentioned my local business, which was a very nice touch, and check in was quick and easy. Clearly they had read my email and were acting upon it. Good job.

The traffic in front of the hotel is a nightmare, but T (or is it Tee?) the parking guy/doorman/all around competent friendly guy in charge of the front of the hotel, made sure that cars were moved in and out swiftly. He is a delight and will make you feel welcomed. Valet parking is all there is, but it was a breeze.

The room décor was the busiest I have ever seen. Everywhere you looked there was a design or a color. The wall paper was crazy loud and the doors are yellow and there was lots of red, etc. I wish the décor had been more muted or refined, but be prepared for a sensory overload! I thought the room was small and there was no bathtub. Upon arrival, my 3 requests from the email were not taken care of, but when I returned to my room later that evening, everything was in place. I had asked for flowers and a nice bouquet appeared. I asked for a specific type of soda and no alcohol in the mini-fridge and that was taken care of. I asked for a small fruit plate and a chilled fruit plate was provided. Nice. However, the hotel provides no slippers (strange for a hotel with this service) and not knowing that these weren't provided, I called guest services and requested a pair of slippers. I was assured they were on their way. However, it took 2 more phone calls and almost an hour before 2 pairs of socks were brought to my room. The bathroom amenities are wonderful and there is a real hair dryer provided. The robes were terrific.

Breakfast was scrumptious, if not a bit pricey, and the valet service was quicker than promised in bringing my car to the front. Overall, the staff is all about service, and that is wonderful, but I'm not that crazy about the over-decoration of the rooms and the room was very small. The bed slept great.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Christmas2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica L, Manager at Hotel Monaco Philadelphia, a Kimpton Hotel, responded to this review, October 9, 2013
Thank you so much for writing to us about your stay at the Monaco. I really enjoyed seeing how our staff was able to take care of everything you needed. We believe that every request is important, as we know being away from home isn't always ideal. Hope you'll come see us again.

Best,
Jessica

Jessica Lavin
Hotel Manager
Jessica.lavin@hotelmonaco.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed October 7, 2013 via mobile

Nicer than expected. Valet and reception are great. Rooms are comfortable and spacious (king spa room). Bed was very firm and comfy ! A good location. The maid service is competent. The gym has several cardio options and wasn 't cramped. I enjoyed using it--clean towels, water and newspapers! Great value for lication and comfort! Highly recommend.

Helpful?
Thank joanf59
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Jessica L, Manager at Hotel Monaco Philadelphia, a Kimpton Hotel, responded to this review, October 9, 2013
Exceeding expectations is the name of the game! Glad to see you had a great stay. Thank you for sharing!

Jessica

Jessica Lavin
Hotel Manager
jessica.lavin@hotelmonaco.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Yorktown Heights, New York
1 review
5 of 5 stars Reviewed October 7, 2013

We can't say enough wonderful things about this hotel and its staff. First of all, you can't beat the location. It was absolutely perfect. The hotel is designed eclectically, which makes for interesting conversation. The most impressive asset is the staff. I have NEVER met a more friendly, personable and professional group. Are they always in such good moods?! Everyone from the people handling the doors and the wait staff, to the front desk and room maintenance workers went out of his/her way to be helpful. We were celebrating a special occasion, and they helped to make it even more special. We felt as if we were family (in a good way!). The complimentary wine, flavored water and watermelon sangria in the evening was a great surprise! The spacious and comfy lobby area was perfect for group conversation and, in our case, board games and the rooms were clean, interestingly decorated and spacious. My suggestions for future guests would be to self park in the nearby lot (it saves some money - although the valet service is very reliable), definitely order the breakfast pumpkin muffins in the restaurant (if available), and request a room with a street view (as opposed to inner courtyard). Otherwise the room can be a little dark. Also, give a warm hello to "Christy" at the front desk She deserves it!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank peeve001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica L, Manager at Hotel Monaco Philadelphia, a Kimpton Hotel, responded to this review, October 9, 2013
Nothing warms my heart more than reading guest expereinces like yours. I promise the staff really is always that happy. I have yet to catch one of them not smiling. I can't thank you enough for sharing your story. I will most definitely tell Christy you said hello.

Come back soon!
Jessica

Jessica Lavin
Hotel Manager
jessica.lavin@hotelmonaco.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed October 6, 2013

Maybe the great weather on our visit or the superb location of the Monaco were contributing factors, but this hotel is ideal for a visit to Philly. Excellent professional service from everyone there. We were there when the government shutdown was in effect, but there is so much to do in the area, it was not really an issue. The hotel has a warm friendly atmosphere. The wine tasting is a very popular event in the evening, get there early and grab a seat in the lobby, it fills up fast. You can walk to everywhere in the historic district in minutes. We're already planning on coming back in the spring. A bit pricey, but well worth it.

Room Tip: If you're going to stay here, go for the Parkview room. Awesome to look out over Independence H...
See more room tips
  • Stayed October 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank TheRoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica L, Manager at Hotel Monaco Philadelphia, a Kimpton Hotel, responded to this review, October 7, 2013
The weather has been unbelievable the past couple days especially for October, so you're right it doesn't hurt. Though, I think you nailed it with the amazing location, professional service and of course the warm friendly atmosphere. I love reading that you will be back in the spring. If you're not already a member, you should sign up for our InTouch Loyalty program. We do member only rates throughout the year that you might be able to take advantage of.

See you soon!
Jessica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madisonville, Kentucky
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed October 6, 2013

I stayed here this past weekend, and while I was disappointed that so many attractions in Philly were closed,I have no complaints about the hotel. The location was perfect--near many good restaurants and tourist attractions. And the hotel itself was perfection. It was funky, charming, and spotlessly clean. The beds were soft and inviting, and I loved the leopard print robe. The lobby always smelled good, which added to the welcoming vibe. The staff were friendly and helpful, and I appreciated the nice little touches like a wine hour, good morning teas, and fruited water all day. I hope I can come back.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Mary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica L, Manager at Hotel Monaco Philadelphia, a Kimpton Hotel, responded to this review, October 9, 2013
We are hoping that this shutdown doesn't last long. As pretty as it looks lit up at night, nothing beats being able to see the Liberty Bell up-close. We'll be here for you! And like you send if you can't see all the sites, there are plenty of great restaurants to keep you busy.

Thanks!
Jessica

Jessica Lavin
Hotel Manager
jessica.lavin@hotelmonaco.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa
Level Contributor
74 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed October 6, 2013

This hotel has a great vibe for a boutique/trendy hotel. The staff is very friendly. The rooms are well decorated. The attached restaurant is lively with an interesting menu. They have free wine in the evening, which a really nice touch. The location is great if you're there for a weekend getaway.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Discocanuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica L, Manager at Hotel Monaco Philadelphia, a Kimpton Hotel, responded to this review, October 9, 2013
Our wine hour isn't just fun for our guests, our managers love hosting! I'll take a wine glass and a friendly face over a computer screen any day.

Thanks for the love!
Jessica

Jessica Lavin
Hotel Manager
jessia.lavin@hotelmonaco.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Philadelphia hotels
City Center West
Kimpton Hotel Palomar Philadelphia
City Center West
The Rittenhouse Hotel
The Rittenhouse Hotel
#1 of 86 in Philadelphia
4.5 of 5 stars 709 reviews
City Center West
Sofitel Philadelphia Hotel
Sofitel Philadelphia Hotel
#9 of 86 in Philadelphia
4.5 of 5 stars 2,988 reviews
Show Prices
Show Prices
Show Prices
City Center East
BEST WESTERN PLUS Independence Park Hotel
City Center East
Loews Philadelphia Hotel
Loews Philadelphia Hotel
#10 of 86 in Philadelphia
4.5 of 5 stars 3,760 reviews
City Center East
Morris House Hotel
Morris House Hotel
#3 of 86 in Philadelphia
4.5 of 5 stars 523 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Monaco Philadelphia, a Kimpton Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Monaco Philadelphia, a Kimpton Hotel

Property: Hotel Monaco Philadelphia, a Kimpton Hotel
Address: 433 Chestnut Street, Philadelphia, PA 19106-2426
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Business Center with Internet Access
Hotel Style:
Ranked #2 of 86 Hotels in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hotel Monaco Philadelphia, a Kimpton Hotel 4.5*
Number of rooms: 268
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Priceline, Expedia, Hotwire, Odigeo, Orbitz, Travelocity and Jetsetter so you can book your Hotel Monaco Philadelphia, a Kimpton Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing