I'll begin this review by telling you, i'm in my room wearing three heavy wool sweaters and under the down comforter. Why? The heating in our room has not been working since we checked in last night, mind you it is 18 degrees outside.
Exhausted with a late night arrival, we simply turned off the fan since it was blowing cold air despite being set at 80 degrees. This morning, first thing we called guest services regarding the heat. After breakfast, I returned to the room only to find a message from engineering describing my problem as "Room too Hot, Heating too Hot" and a checkmark next to "I've resolved your problem". I've made my second phone call to guest services, and have been waiting >20 minutes now... even stepped into the hallway for warmth.
We are here for a very important matter, for a residency interview at Einstein Medical Center (we are both physicians). We called the valet promptly at 7:35, allowing the suggested 20 minutes for our car to be brought around. 55 minutes later, we were still waiting for our car- and suffice it to say, he arrived late for the interview.
Those are my two biggest gripes.
Other inefficiencies, when we checked in last night they were unable to retrieve our reservation (made via 3rd party)- apparently ours was not the only reservation that "didn't come thru". Furthermore, after trying to swipe my credit card at two different computers- the third computer was successful. We were comp'd two glasses of wine (we don't drink alcohol).
It is our first time staying at a Kimpton Hotel, and must admit despite the fantastic location and clever decor- we are disappointed. Heating is a non-negotiable, especially in the dead of winter. And waiting nearly an hour for the valet to pull up the car, and subsequently arriving late to an interview- completely unacceptable.
We were considering staying an extra night, perhaps we will find alternative accommodations. Here's to hoping the rest of our stay goes more smoothly.
Engineering "is not sure" the heater has been fixed. They offered a space-heater. Really? A space-heater? Ridiculous. What happened to hotel standards?
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