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“2 night stay”

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Hilton Philadelphia City Avenue
Ranked #45 of 85 Hotels in Philadelphia
GreenLeadersBronze level
lake charles, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“2 night stay”
2 of 5 bubbles Reviewed December 2, 2013

Rooms were good, however food service food was burnt really bad. They told me they would not charge for the food but did anyway. Also, a pair of glasses were left in the room and I never could get anyone to assist me in recoving them. Bad service overall.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Pamela P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review, December 13, 2013
Thank you for your stay and for taking the time to post a review. I am truly sorry to read that your experience at the hotel was not a positve and pleasant as it should have been. I would like to apologize for the issues you encountered with poor food quality and the lack of follow up after you checked out with regarding to the lost glasses you were trying to recover. I assure you that I will be sharing your comments with all members of the team.

Again thank you for your stay and for sharing your thoughts. Your feedback is greatly appreciated and valued. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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812 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (95)
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English first
philadelphia, United States
1 review
4 of 5 bubbles Reviewed November 27, 2013

overall i enjoyed the comfort of the accomodations but i would also like if they added larger pillows to the rooms and stocked the fridge wuth beverages. maybe with an upgrade that would have been included.

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Stuart F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review, December 13, 2013
Thank you for your stay and for taking the time to post a review. I am truly happy you enjoyed your stay and that the hotel and the staff met your needs and expectations. I will be sure to share your comments with all members of the team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Egg Harbor Township, United States
1 review
3 of 5 bubbles Reviewed November 23, 2013

Your staff should be better trained in customer service experience. This was by far the worst experience I have had on a business trip. Instead of extending my stay one more night as I had originally planned, I ended up checking out and finding a hotel in Center City because I couldnt deal with the inadequacy of the staff and business center.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Milagros R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review, December 13, 2013
Thank you for your stay and for posting a review. I would like to apologize for the fact that both the hotel and it's Service Team did not meet your needs or expectations and am truly sorry for the inconvenience that this caused you during your trip. I assure you that I will be sharing your thoughts with all members of the team so that the needed improvements can be made. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, New York
Level Contributor
4 reviews
3 hotel reviews
4 of 5 bubbles Reviewed November 20, 2013

A very comfortable, clean typical Hilton. The valet woman was accommodating and helpful as was the rest of the staff. Delmonico's in the hotel: If you don't eat red meat, DON'T BOTHER!!! The sea scallop dish was awful and the chicken marsala was so salty, it was barely edible. It was CRAZY expensive for poor food. For entrees at $30 each, a la carte I should add, ones mouth should water with every bite. What a waste of money! The breakfast at Delmonico's was fine.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank kbourke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review, December 13, 2013
Thank you for your stay and for posting a review. I was pleased to read that in general you enjoyed your overall stay and that you found the staff at the hotel to be pleasant and helpful. I would like to apologize that your dinner in Delmonico's did not meet your expectations and assure you that I will be sharing your thoughts regarding this with appropriate team members.

Again thank you for your stay and for sharing your thoughts. I truly hope that you will choose the Hitlon City Avenue again the next time you are staying in the Philadelphia area. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ithaca, NY
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed November 10, 2013

My family and I stayed in the Hilton Philadelphia City Ave for two nights in two rooms. Hilton should be embarrassed. This is not a downtown property but rather at the NE edge of the city next to Balacynwyd, which is the reason we chose the place. Although the prices were Hilton, the amenities, the aging condition of our rooms and the modest size of the lobby area suggested a 40 year old hotel that hasn't been renovated (other than fresh paint and big new televisions) in 40 years except maybe to make the lobby area look more upscale. The carpets in the rooms were not plush - - one could feel the uneven floor underneath - - but they might have been only 10 years old. Some of the furnishings were pretty badly worn. The service was also a problem. We asked for a box of tissues at 8 AM and it had not showed up by the time we left for the day at about 10:30 AM. (It was there at 4:30 PM when we returned.) Another customer was at the desk when we checked out saying that she was still waiting for some coffee to be delivered that she had evidently asked for hours earlier. The valet parking crew was understaffed on Friday night when we arrived, causing a substantial delay to getting ourselves into the hotel, although it was fine on all other occasions. Finally, there was no "full service option" for breakfast, although the food available from the buffet was fine. Thus, if you wanted an omelette made to order at the buffet, it was good, but you couldn't order a Standard American Breakfast with orange juice and coffee sitting at your table with your family if that would have been your preference. Sounds more like a Holiday Inn than a Hilton. Next time we visit our friends in Balacynwyd, we will probably try the Homewood Suites right next door. Cheers!

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dhITH109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review, November 11, 2013
I want to thank you for having stayed at the hotel and for taking the time to post a review. I would like to offer you my sincere apologies for the issues you experienced and that the hotel and its Service Team did not meet your expectations in all areas. It is the goal of both the hotel and the Service Team meet the guest's needs and expectations and I am truly sorry that this was not totally the case during your stay. I assure you that I will share you feed back with all members of the staff that any needed improvements can be made to better enhance the stay of our guests.

Again please accept my apologies and thank you for your feedback. It is greatly appreciated and valued. I do hope that you will give the hotel another try the next time you are visiting friends in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Havertown, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 31, 2013

Excellent clean, comfortable, quiet rooms. wonderful breakfast buffet. I stay at Hilton in Ocean City for pleasure twice a year. This is the first time I've stayed at City Line in Philadelphia. It lived up to all my previous Hilton stays and experiences

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Virginia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review, November 11, 2013
Thank you for staying at the hotel while attending your family celebration and for taking the time to post a review. I was very pleased to read that you seemed to have thoroughly enjoyed your stay and the hotel and it's Service Team met your expectations. I will be sure to share you kind words with all members of the team.

Again thank you for your recent stay and for your kind words. I hope that you will stay at the hotel again the next time you are in the Philadelphia area. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Savannah, Georgia
Level Contributor
94 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed October 29, 2013

We stayed at this Hilton for five (5) days for a wedding celebration. The service was excellent and the staff did an exemplary job in the Grand Ballroom for the wedding and the brunch the next morning.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nosher123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, General Manager at Hilton Philadelphia City Avenue, responded to this review, November 11, 2013
Thank you very much for having stayed at the hotel while attending the wedding and for posting a review. I am truly happy to have read that the hotel and it's Service Team met your expectations and assisted in making your trip an enjoyable one. I will be sure to share you thoughts with all members of the team.

Again thank you for your stay and for your feedback, it is greatly appreciated. I hope to have you as a guest again the next time you are in the Philadelphia area. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Philadelphia City Avenue

Property: Hilton Philadelphia City Avenue
Address: 4200 City Ave, Philadelphia, PA 19131-1611
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#15 Green Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Philadelphia City Avenue 3.5*
Number of rooms: 209
Reservation Options:
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Also Known As:
Hilton Philadelphia City Avenue Hotel Philadelphia
Hilton Hotel Philadelphia
Philadelphia Hilton

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