I attended the wedding of a dear friend's son this past weekend. Best wedding I've been to--the Please Touch Museum and event were spectacular. Unfortunately, the Hilton hotel the bride's family chose was not at all up to the event. The two days were utterly chaos from check-in to check-out. Badly trained staff, ill-equiped management especially the night manager who misrepresented hotel policy and caused a very poor end to a beautiful evening for the 50-60 guests who came back from wedding to the lounge. Rooms weren't ready when we checked in--one bellman and one parking valet couldn't handle the volume. This place is fine physically and the food was great but the staff was lacking both in number and customer service. I'm a Hilton Honors Gold member and this Philly Hilton doesn't cut it.
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- Also Known As:
- Hilton Philadelphia City Avenue Hotel Philadelphia
- Hilton Hotel Philadelphia
- Philadelphia Hilton