My husband and I recently stayed here for a wedding, and my personal opinion is that the Inn is highly overrated. While the location is fantastic, the building is architecturally beautiful, and the rate was reasonable, it has a very pretentious and snooty atmosphere. The staff could not have been less helpful or less friendly if they tried, and in general seemed very put-out if you asked them for assistance, directions, etc. While some previous reviewers alluded to "recently renovated rooms" we clearly did not get one of these rooms, as ours had old and battered furniture (it looked like it could have been purchased at a thrift store or garage sale) and a TV that must have been 10 years old. The bathroom was very spacious (as was the closet), but the housekeeping staff had done a sub-par job of cleaning the bathroom after the last guest, leaving a pile of hair and dust in the corner.
On the bright side, the buffet breakfast was delicious (although again, the waitstaff seemed utterly incompetent at handling a weekend crowd).
A little clarity on the dress code (which we thought was poorly explained on the website) -- if you enter and exit the hotel through the side door on Sansom Street, which leads you directly to the Registration Desk, you can wear jeans and casual shoes (which is great if you want to spend the day sightseeing and walking around the...My husband and I recently stayed here for a wedding, and my personal opinion is that the Inn is highly overrated. While the location is fantastic, the building is architecturally beautiful, and the rate was reasonable, it has a very pretentious and snooty atmosphere. The staff could not have been less helpful or less friendly if they tried, and in general seemed very put-out if you asked them for assistance, directions, etc. While some previous reviewers alluded to "recently renovated rooms" we clearly did not get one of these rooms, as ours had old and battered furniture (it looked like it could have been purchased at a thrift store or garage sale) and a TV that must have been 10 years old. The bathroom was very spacious (as was the closet), but the housekeeping staff had done a sub-par job of cleaning the bathroom after the last guest, leaving a pile of hair and dust in the corner.
On the bright side, the buffet breakfast was delicious (although again, the waitstaff seemed utterly incompetent at handling a weekend crowd).
A little clarity on the dress code (which we thought was poorly explained on the website) -- if you enter and exit the hotel through the side door on Sansom Street, which leads you directly to the Registration Desk, you can wear jeans and casual shoes (which is great if you want to spend the day sightseeing and walking around the city). You can also wear jeans on the "sleeping floors" of the hotel. But if at any point you want to stroll around the main level, enter/exit through the beautiful main entrance, or use any of the dining facilities, you need to be more formally dressed. My husband and I made the 3 hour drive to the Union League in our formal dress, because we didn't realize there was a side door where we could enter dressed more casually.More
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