First, the wonderful aspects of the hotel. The staff met us at our car when we pulled up to the hotel and were quite kind and caring throughout our stay. The rooms were clean, the bed comfortable, the bathroom (though small) was updated and attractive, and the breakfast was simple but all that was needed (e.g., toast, coffee, cereal, yogurt). The neighborhood is attractive, quiet, walkable, and feels quite safe.
Now, the disappointed aspects. When we first walked into our Rittenhouse Suite, we felt immediately let down. When I had spoken with a staff member to reserve the room, she had clearly stated the Rittenhouse Suite was on "two floors." It was not; it was on one floor. The decor of the room was tired and out of date with heavy draperies complete with 100 pom-poms and worn carpet. The walls were an unattractive dijon yellow and the bedspread an unattractive brown. The bathroom with its squeaky pocket door was within an arm's length from the bed so it was not possible to use it without waking one's spouse. The room was warm and stuffy and though we had the air conditioning on as high as it could go, it did not cool down the room. And I suppose this is being a bit nitpicky, but a second bar of soap would have been nice. Not that it was difficult to open the glass shower door, walk into the shower, retrieve the soap, and bring it back to the sink, just inconvenient.
However, in spite of this, because the staff was so very friendly, we had decided we would stay here again, but perhaps in a $150-200 small room on the third floor since the Rittenhouse Suite was not worth its hefty $450 price tag (including tax). But a few days after we returned home, we realized we left our cell phone charger in the room. I called and they indeed had the charger. I was surprised they did not let us know that we left it behind, but nonetheless, they were willing to mail it to us for a charge of $25. This seemed a bit expensive. When we had left objects behind at other hotels over the years, from Residence Inns to the Four Seasons, usually they call or email us to let us know and either ship it for free or perhaps for the exact shipping cost of $8 or so. The charge of $25 left us feeling cheated, and so this was the item in the "con" column that tipped the scale in favor of trying another property next time we are in Philly.
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- Also Known As:
- Rittenhouse 1715 a Boutique Hotel
- Rittenhouse Square b&b Philadelphia