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“Disgusting Conditions”

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Four Points by Sheraton Philadelphia Airport
Ranked #57 of 86 Hotels in Philadelphia
Providence, Rhode Island
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Disgusting Conditions”
Reviewed September 30, 2013

We chose this hotel due to its proximity to the airport. This place was dirty, rundown and the staff was not very helpful. The room itself was just not acceptable. Dirty bed linens, hair all over the bathroom floor, dirty shower...the list goes on. One of the biggest complaints was the smell of raw sewage throughout the hotel. Do yourself a favor and spent the extra money for a comfortable room. This place should be condemned.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jae L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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582 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
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English first
Tucson, AZ
Level 6 Contributor
152 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed September 24, 2013

We stayed at the Four Points by PHL airport for one night before a flight to Europe. The hotel was fine....clean and comfortable. They had two water bottles in the room which had tags on them saying that they were free, so that was a nice touch. They don't offer free breakfast but we knew that when we booked the hotel, so no worries. They check out time is 12 noon, which was nice since our flight wasn't until the late afternoon. The shuttle is shared by two or three other hotels in the same close vacinity. I only wish that there were some restaurants nearby.

Stayed September 2013, traveled as a couple
Helpful?
Thank txn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, Starwood Hotels at Four Points by Sheraton Philadelphia Airport, responded to this review, October 1, 2013
Dear txn,
We appreciate your review and happy to hear that you enjoyed your recent stay and the convenient access to the airport. We hope your trip to Europe was amazing and look forward to hosting you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malaga, Spain
Level 6 Contributor
324 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed September 5, 2013

Having stayed at this brand of hotel many times, it is consistently average. Nothing wrong with it at all but nothing to get excited about. We stayed there for its close location to the baseball park for the game. It does annoy me, however, when you have to pay for hotel parking.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Russell21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, Starwood Hotels at Four Points by Sheraton Philadelphia Airport, responded to this review, September 9, 2013
Dear Russell21,
Thanks for your review. We're happy to hear you continue to be a loyal guest of ours and you enjoy our convenient location. We do not offer free parking, however, we do have packages that include free parking or discounted parking should that suit your travel needs. Unless you're staying outside the city limits, most hotels do require a fee for parking - unfortunately, that is common in an urban market. Thanks again for your feedback and we look forward to welcoming you back when future travel plans bring you back to Philadelphia.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 3, 2013 via mobile

Staff was very friendly and accommodating. Liked the free shuttle to the train at the airport although trying to drive the area was a bit confusing. Food menu was limited but delicious. Although no jacuzzi they have access to neighboring hotel.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mark E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
Level 6 Contributor
192 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed September 3, 2013

There is no free parking and this complex has inadequate parking as well as rates that seem to rise every time we visit. We will probably look for a more friendly hotel complex like Marriott which is also conveniently located to the airport and even has free breakfast.

Room Tip: Did not use kids or spa. Rooms that face the highway are noisy.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank B0bAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, Starwood Hotels at Four Points by Sheraton Philadelphia Airport, responded to this review, September 9, 2013
Dear B0bAZ,
Thank you for taking the time to share your thoughts regarding your recent visit. We're sorry you were disappointed with your stay this time around. Our parking rates have not change in the last several years and may seem to be changing depending on promotions we running during different times of the year. We also encourage you to book our parking package which offers free long term parking. Thanks for your feedback and we hope to host you again in the future.
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Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 15, 2013

The hotel felt dirty, the room was gross...the desk chair in the room had rips in it, the lighting was stark white and the clientele weren't much better. Also was unpleasantly surprised at the price to park.

Room Tip: Find somewhere else to stay.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank matos1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, Starwood Hotels at Four Points by Sheraton Philadelphia Airport, responded to this review, August 20, 2013
Dear matos1985,
Thank you for taking the time to share your thoughts regarding your recent experience in Philadelphia. We're sorry to hear that your stay did not meet your expectations. We have shared your comments with the Housekeeping and Engineering team. Thanks again for sharing and we hope you will try us out again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln
Level 4 Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed August 9, 2013

We booked the park, sleep and fly package. Upon checking in I inquired about where to park the car and was told that we could park anywhere we wanted, but would probably have to park over at the A Loft or Four Points hotels and walk back. The distance is not that far, but it is when you are disabled. We had to park appox. 100 yards from the Sheraton. Other than the parking the stay was great.

Room Tip: If you have small children in your party you may want to ask for a room on a high floor, since the n...
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zac1mac1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, Starwood Hotels at Four Points by Sheraton Philadelphia Airport, responded to this review, August 14, 2013
Dear Zac1mac1,
Thank you for taking the time to share your thoughts. We glad you had a comfortable stay at the Sheraton. We (Four Points) work closely with them and will definitely relay your message. Thanks again and perhaps you will visit the Four Points during your next visit. We would love to host you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Philadelphia Airport

Property: Four Points by Sheraton Philadelphia Airport
Address: 4101A Island Avenue, Philadelphia, PA 19153
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #57 of 86 Hotels in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Philadelphia Airport 3*
Number of rooms: 177
Official Description (provided by the hotel):
Four Points by Sheraton Philadelphia Airport has free PHL shuttle service. We're near Philadelphia Sports Complex and 8 miles from center city Philly, PA Convention Center, and the historic district ... more   less 
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Also Known As:
4 Points By Sheraton Philadelphia Airport
Four Points By Sheraton Philadelphia Airport Hotel Philadelphia
Sheraton Philadelphia Airport
Four Points Philadelphia
Philadelphia Four Points

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