My group of 16 friends just returned from a long weekend exploring Philadelphia. We started off with a Big Bus Tour, and are very glad we did. Even before we left home, our communication with Nancy in the office was so very helpful. She promptly answered my questions and helped organize our large group to make the most of our time. When we arrived in Philadelphia we were provided with shuttle service from our hotel to the start of the tour. We were then greeted by Greg, who was very helpful in issuing our tour tickets using our Philadelphia Passes. All in all, everyone we encountered from Big Bus Tours exceeded our expectations. We'd definitely recommend using Big Bus for anyone wanting a great orientation tour of the city.