I am going to start my review by saying that I am a harsh critic & a hard one to impress. I have to say - with my stay at the Palomar - I was impressed !!! The facility itself is quite nice & they offer some nice amenities. But what truly makes this hotel stand out. Is there commitment to excellence in service. From the valet, to the doorman, to the front desk. Each staff member that you come in contact with is just exceptional.
The Good: Everything - stay here ! My review would go on forever & Im tired. But just figure its all good. From the flashy rooms, to the boutique lobby, to the great fitness center, the trendy bar, the $4 truffle popcorn that is to die for, to the in room mini bars that have acai gummy bears.
The Great: The Kimpton in touch program. For a small chain, it really is a great program with real perks, real recognition & a true welcome back. I am a member & they made me feel like royalty when I arrived. I got free internet, complimentary voucher for the mini bar, welcome drinks at the hotel bar w/ vouchers & a royal welcome from the front desk staff. I think the big chains have a lot to learn from this smaller, boutique brand. As stated above, what makes this hotel be great. Is the service from the staff. Even when I called to order extra towels. The attendant was so nice. I felt like they had known me for years. They really do go the extra mile to be of service. But at the same time they do it in a casual, friendly kind of way that's just right. I loved it here & I will be back.
The Bad: The area is billed as "Rittenhouse" but not really. It is still a great location.
The Ugly: Parking is ridiculously expensive. Try to avoid using the valet here. Instead, use the lot that is next door. I parked there and it was 50% less then the hotel.
- Official Description (provided by the hotel):
- Kimpton Hotel Palomar Philadelphia is the first LEED Gold Certified luxury hotel in the heart of Center City is a testament to superior eco-friendly hotel design, personalized service and genuinely warm hospitality. Hotel Palomar is a unique luxury boutique hotel that features a striking lobby, the critically acclaimed Square 1682 restaurant and on-site fitness center. Throughout our boutique hotel, original artwork dynamically interacts with soft hues, luxurious custom furnishings and original architectural detailing. ... more less
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