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“Great staff”

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Kimpton Hotel Palomar Philadelphia
Ranked #5 of 87 Hotels in Philadelphia
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed October 21, 2012

Stayed 2 nights at the Palomar for a wedding. From the moment we pulled up to Kevin the valet the staff was great. Sena at the front desk was great rearranging rooms for us. We needed 2 room next to each other but our rooms were on different floors. She found us 2 rooms together. We were on the 3rd floor and often ran into staff members coming out of the office. They always stopped to ask if there was anything we need. The general manager offered his assistance also. The welcome wine hour in the evening was a nice touch and we enjoyed it one night. Beds were comfortable and loved the pillows. Room service was delivered quickly and the food was quite good.

I would avoid rooms on the lower floors that over look the alley. Lots of noise in the middle of the night, sounded like the dumpsters were being emptied.

Room Tip: Rooms overlooking Sansom Street are quieter.
  • Stayed: October 2012, traveled with family
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Thank cosmony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendell B, General Manager at Kimpton Hotel Palomar Philadelphia, responded to this reviewResponded October 22, 2012

cosmony,

Thanks for your kind remarks. I remember meeting you in the hallway on the 3rd floor and having a quick conversation with you. I am so glad that you and your family enjoyed your stay with us. I will make sure that I share your comments with our entire team especially Kevin and Sena. They will be thrilled.

Please come back and visit us the next time your travels bring you to Philly. It's a great place to kick back, relax and enjoy all that the City of Brotherly Love has to offer.


All The Best!


Wendell B.
General Manager

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1,749 - 1,755 of 2,581 reviews

Reviewed October 21, 2012

I love Kimpton hotels. When traveling I always stay at Kimpton. Each hotel is different yet features the same great service, very wonderful people, a bar abd restaurant - everything you need for a business trip. And they are very Eco-friendly!

  • Stayed: October 2012
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Thank Cartdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendell B, General Manager at Kimpton Hotel Palomar Philadelphia, responded to this reviewResponded October 22, 2012

Cartdad,

Thanks for your Trip Advisor review about your recent stay with us at Hotel Palomar Philly. We are thrilled that you chose to stay with us and had a great time while here. We do have some wonderful people that work here and we enjoy providing great service to our guests.

We are looking forward to having you back soon to visit your Hotel Palomar friends.

All The Best!

Wendell B.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 18, 2012

This is the first time staying at the Hotel Palomar and this will not be my last time staying at this hotel. The service was excellent from the moment I arrived. The room was small; however with three people in the room, I did not feel cramped at all. The location of the hotel was great. Easy access to resturants, transporation to the football stadium, and shopping. I would absolutely recommend staying at the Hotel Palomar Philadelphia.

  • Stayed: October 2012, traveled with friends
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1  Thank 159patricia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendell B, General Manager at Kimpton Hotel Palomar Philadelphia, responded to this reviewResponded October 22, 2012

159patricia,

Thanks for choosing Hotel Palomar during your recent visit to Philly. We enjoyed having you here just as much as you enjoyed being here with us.

Our team is focused on providing that great Kimpton service to all of our guests and we promise to make your stay just as special the next time that you are here with us.

We can't wait to have you back as our guest.


All The Best!


Wendell B.
General Manager

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Reviewed October 17, 2012

A travel friend and I stayed once before at a Kimpton hotel in Chicago and, based on a good experience, decided to try the Palomar in Philadelphia for a 6 day visit. We are so glad we did! Our time in Philly was great, the location and hotel experience exceptional. In the days before our arrival we contacted the concierge, Christina, giving her our food preferences and asking for recommendations for dining. Before we arrived she made reservations for us at restaurants we had not found doing our own research and the results were two very happy foodies. Lindsay, the Assistant Manager, went above and beyond to make our Kimpton experience surpass that of any other hotel. Too often the staff at hotels and restaurants SEEM to be interested in providing great service to their guests, but it comes across as more like an obligation on their part. Not so at the Palomar. The steps Lindsay took to make us feel like valued guests and the friendliness of every staff member had the ring of sincerity and authenticity with each interaction. The evening receptions were a time to meet and chat with other guests, to fuss over the dogs who are clearly very welcome at the hotel (not just tolerated), and to get to know the staff members who serve the wine and share their knowledge of Philly's best spots. Our room was beautiful, the beds extremely comfy and the bathroom immaculate. We noticed the staff greeting many people warmly and by name, indicating they are repeat guests, always a good sign. We would definitely recommend the Palomar to anyone travelling to Philadelphia looking to stay in a hotel that makes you never want to leave!

Room Tip: Central Philly is all about tall buildings so ask for a room on a higher floor if you want lots of l...
  • Stayed: October 2012, traveled with friends
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Thank pbahab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendell B, General Manager at Kimpton Hotel Palomar Philadelphia, responded to this reviewResponded October 18, 2012

pbahab,


Wow, Thanks for your kind words about our team members here at Hotel Palomar. Our staff really enjoys providing great service to our guests. They also love when our guests have a great stay and take the time to write about it.

I will make sure that I share your awesome comments with Lindsay and Christina.

We can't wait for you to come back and visit your friends here at Hotel Palomar Philly,


All The Best!


Wendell B.
General Manager

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Reviewed October 17, 2012

Staying at the Palomar was a key part of a great long weekend in Philadelphia. From the moment we arrived, the staff was courteous and attentive. Even though I had inadvertently booked a queen room, they were able to quickly move us to a king room without any drama or delay. The room was small but very comfortable and had all the things we needed. We ordered room service multiple times, and it was among the best we've had (perhaps the best). Each time the food arrived quickly and was exactly what we ordered. And the hotel's location is great -- a short walk from both historic and artistic options.

  • Stayed: October 2012, traveled as a couple
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Thank kmsmith13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendell B, General Manager at Kimpton Hotel Palomar Philadelphia, responded to this reviewResponded October 18, 2012

kmsmith13,

Thank you for taking the time to write about your recent stay on Trip Advisor. I will share your comments with our team and let the In Room Dining team know that you enjoyed your food each time that you ordered room service. They like hearing feedback from our guests.

DC is only a short drive short drive or train ride away so we are looking forward to seeing you again real soon. Your friends here at Hotel Palomar miss you already.


All The Best!


Wendell B.
General Manager

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Reviewed October 16, 2012

I've stayed at the Hotel Palomar a number of times for business, but when my husband and I recently celebrated our 10th anniversary there over a weekend and were blown away by the fantastic service. When asked what brought us into town by the front desk manager and I told her we were celebrating our 10th anniversary, she immediately gave us two drink vouchers for the bar. Then when we returned to our room after dinner, we found a complimentary chilled bottle of champagne and chocolate covered strawberries with a note from the staff congratulating us on our 10th anniversary. The staff goes above and beyond to make their guests' stay a pleasurable one - one where you can really kick up your feet and relax!

  • Stayed: September 2012
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1  Thank Mati7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendell B, General Manager at Kimpton Hotel Palomar Philadelphia, responded to this reviewResponded October 19, 2012

Mati7,

Happy 10th Anniversary again. I am thrilled that you chose to stay with us to celebrate your special weekend. I will share your feedback with our team and they will be excited to hear how much you enjoyed your stay with us.

We are looking forward to you coming back soon so that you can kick up your feet and relax with your Hotel Palomar Philly friends.


All The Best!


Wendell B.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 16, 2012

Vacationed for a weekend with my family and silky terrier. The hotel staff is very hotel friendly. The staff are very friendly to the pets. Also, I brought my dog to the wine hour and everyone to the staff and the guests were very friendly. The decor is very modern. The Housekeeping staff could be more respectful by knocking more than a few minutes before putting their key in and opening the door before we could say wait a few minutes. Not good!!!! Just checked in and within an hour they were checking the mini bar not acceptable, they should have checked it befoe we checked in. Very inconvienent since we were resting before going to dinner. Not very romantic!!!! However, we love kimpton hotels and would stay again!!!!!!!! Pet friendly a plus!!!!!

  • Stayed: September 2012, traveled as a couple
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Thank goodadvicevacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendell B, General Manager at Kimpton Hotel Palomar Philadelphia, responded to this reviewResponded October 19, 2012

Goodadvicevacation,

Thanks for choosing to spend your vacation with your family and your dog. We love our pets just as much as we love their owners. We have shared your comments with our housekeeping team about knocking more than once before entering the room. I apologize for that, I understand that you were trying to relax before dinner. Thanks for loving us and we love ya right back.

NYC is only a short drive or train ride away so please come back and visit us again real soon.


All The Best!


Wendell B.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kimpton Hotel Palomar Philadelphia

Address: 117 South 17th Street, Philadelphia, PA 19103-5025
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #5 of 87 Hotels in Philadelphia
Price Range: $200 - $571 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Kimpton Hotel Palomar Philadelphia 4.5*
Number of rooms: 230
Official Description (provided by the hotel):
Kimpton Hotel Palomar Philadelphia is the first LEED Gold Certified luxury hotel in the heart of Center City is a testament to superior eco-friendly hotel design, personalized service and genuinely warm hospitality. Hotel Palomar is a unique luxury boutique hotel that features a striking lobby, the critically acclaimed Square 1682 restaurant and on-site fitness center. Throughout our boutique hotel, original artwork dynamically interacts with soft hues, luxurious custom furnishings and original architectural detailing. ... more   less 
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