This hotel would better served if it were to a) relocate it's lobby to an above ground floor level (as at Hilton's Inn at Penn in Philly) or b) hire full time security guards at the entranceway to their lobby and or close the unmanned "side lobby area" entrance at night. I stayed here with my cousin and a guy hanging out outside followed us inside, we felt unsafe but the only other hotel staff present were behind the Front Desk, unawhere of our predicament. This hotel needs to make a much better commitment to it's guests by hiring Lobby Security. Once upstairs, the hotel is nice though room service trays were left outside of rooms too long, the halls were very hot (an air problem that I was told was "being fixed tomorrow"), the best part was the dining room, great view but I would not stay here again. If they cared about their guests, they would've been up-front about the temperature problem in the hallway and dining area and they would show MUCH more of a commitment to Security. I bet this is not a corporate-owned property.
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- Also Known As:
- Hilton Garden Inn Philadelphia Center City Hotel Philadelphia
- Philadelphia Hilton Garden Inn
- Hilton Philadelphia