Well, when we first arrived the area is a bit scary (especially at night), but, the parking garage was pretty easy to find.... $26/day. The front desk attendant was not very friendly, and we received resistance with a crib request and even more when asking for crib linens. when we made it to our room, I have to say I was a bit disappointed... a king suite is a long room with a half wall partition separating the living and sleeping quarters. But, all in all the room was comparable to a Hampton Inn. The next morning we headed up to the restaurant for breakfast, the staff sat us at a table that the leg broke off when she moved the table then just left... my husband was standing there holding the table "assuming" someone was coming back. After about five minutes, and no one returning to help, I sought out assistance. The breakfast did have a nice variety, but, our order was mixed up, and not fixed, the person didnt seem interested when my husband and another guest informed the cook that he mixed up their orders. Oh, and drinks did not arrive until half way through the meal. Their were no clean towels in the pool area, had to go to the gym to find towels. The next morning we headed back to the restaurant for breakfast, which I do want to add had a very nice view. But, after waiting 15 minutes to place an order, my daughter accidentally dropped a glass and it shattered over the table and floor, and again, no one assisted. We cleaned up the glass that was on the table and on her (6 yo), we were again assuming that someone was bringing a towel, mop, something, but, no one showed up. Of course at that time my husband had lost his patience and gathered us out and stormed down to guest services. So, overall the restaurant staff was beyond ridiculous. But, the Manager did listen and seemed to be truly embarrassed about our experiences at her hotel. We are Hilton diamond members and are used to a certain level of quality that unfortunately we did not get at this hotel. BUT, the location was great... the Reading Street Market and Chinatown is a block away!!!
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- Also Known As:
- Hilton Garden Inn Philadelphia Center City Hotel Philadelphia
- Philadelphia Hilton Garden Inn
- Hilton Philadelphia