While the hotel is centrally located, a plus, and the rooms and pool were clean, the noise levels were unbearable. We were there for 4 sleepless nights and the noise was like that of a college beer blast. Constant people walking through the halls and talking loudly at all hours. The staff came on duty every morning and talked as loud as possible while cleaning the rooms, in addition to constantly slamming the doors. It's bad enough when clueless travelers slam doors, but completely unacceptable when staff do it too. It actually seemed like all the doors were set on springs purposefully designed to slam as hard as possible. It felt like mini-earthquakes all night long. The beds were wretched and both my husband and I needed a visit to our chiropractor for repair upon our return home. The staff at the front desk were inexperienced children. As a business traveler, I was highly offended. I would not have hired any of these people to even pet-sit for me, never mind run a hotel in the center of a populated city. In their favor, when I wrote a letter complaining after we arrived home, they responded immediately. They offered us a free night whenever we wanted to return. Quite frankly, the experience was so hellish, that I would not stay there ever again even if they PAID me! Truly awful.
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- Also Known As:
- Hilton Garden Inn Philadelphia Center City Hotel Philadelphia
- Philadelphia Hilton Garden Inn
- Hilton Philadelphia