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“Great Service by Daniel Hall manager!!!”

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Hilton Garden Inn Philadelphia Center City
Ranked #39 of 89 Hotels in Philadelphia
Reviewed August 3, 2014

Excellent service the 5 nights we stayed with great service by staff and especially Daniel Hall! The Junior suite was comfortable especially the bed. The room was clean. The breakfast buffet was very good each day we stayed.Great customer service!! A+

Room Tip: High floor quieter
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  • Stayed: July 2014, traveled on business
    • Location
    • Rooms
    • Service
1  Thank sue T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Philly-Manager, Front Office Manager at Hilton Garden Inn Philadelphia Center City, responded to this reviewResponded August 12, 2014

We thank you for taking the time to share your excellent experience you had at the Hilton Garden Inn Philadelphia Center City. We are very glad you enjoyed our breakfast and mentioned our hotel was clean and comfortable. Thank you for recognizing Daniel Hall as we are happy he was so helpful and left such a positive impression to be mentioned! The entire team looks forward to seeing you again when your plans bring you back to our area.

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1,145 - 1,151 of 2,085 reviews

Reviewed August 3, 2014

The hotel is located 1/2 block from the convention center adjacent to Reading Railroad Terminal Market. The Hotel is in down town Philadelphia. There are many good restaurants that are within five blocks of the hotel. The hotel will arrange van service to the Airport.

  • Stayed: July 2014, traveled on business
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn
Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Philly-Manager, Front Office Manager at Hilton Garden Inn Philadelphia Center City, responded to this reviewResponded August 12, 2014

Thank you for posting feedback on your stay at our hotel. We hope to see you again!

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Reviewed August 3, 2014

The hotel staff was exceptional, very friendly and everyone had smiles. When we told them we were celebrating our 41st wedding anniversary with some sight seeing in Philadelphia they presented us with a nice fruit plate and 2 coupons for free breakfasts. If we go back to Philadelphia I/we would definately stay there again!!!

  • Stayed: July 2014, traveled as a couple
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank Gary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Philly-Manager, Front Office Manager at Hilton Garden Inn Philadelphia Center City, responded to this reviewResponded August 12, 2014

Thanks for sharing your excellent review! Hearing our staff is exceptional is wonderful as we aim to have exceptional customer service. I hope you both enjoyed your anniversary, please visit again soon!

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Reviewed August 2, 2014

It's true that the hotel could use some upgrading, but I found everything to be suitable. The room was clean, beds were fine, and the hotel staff was excellent. Breakfast buffet was also very good. Only real complaint would be that the A/C unit was a little loud. Didn't use any of the amenities so cannot comment on gym or pool. Having a frig and microwave was very useful. All in all, a pleasant experience.

  • Stayed: July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Mary Jeanne Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Philly-Manager, Front Office Manager at Hilton Garden Inn Philadelphia Center City, responded to this reviewResponded August 12, 2014

Thanks for sharing your excellent review. The team at the Hilton Garden Inn Philadelphia Center City hotel is proud to have read that everything about your stay was wonderful! As mentioned, we are in the process of updating the hotel. We hope to see you again!

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Reviewed August 2, 2014

Our family recently stayed at this Hilton Garden Inn for 1 night in a 2Double Suite. Price for the room mid-week was over $250. We definitely feel the room was way overpriced and in need of a tune up. It was clean however. In contrast, the lobby and the upstairs lounge are very nice and show the signs of having been updated.

The good news is that the people that work at this facility are VERY NICE. They offered assistance with everything. The location is what you are paying for. Across the street from the convention center. Across the street from SEPTA (train from airport) and only 2 blocks to the local subway station that can take you to stadiums. Only 6 blocks to Historic Area. And please don't miss Reading Terminal Market for a great lunch....it is around the corner.

Would stay here again with family if price were right. Would look elsewhere if special weekend with spouse.

  • Stayed: July 2014, traveled with family
    • Value
    • Rooms
    • Service
1  Thank docbfree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Philly-Manager, Front Office Manager at Hilton Garden Inn Philadelphia Center City, responded to this reviewResponded August 12, 2014

I am sorry about your so-so time at our hotel. We have been in the process of updating our hotel over the past few months and are working in the rooms next week! I apologize for any issues you had and hope you will give us another chance in the future.

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Reviewed August 1, 2014

A solid review for this hotel. Good location next to Reading Terminal Market, mass transit, and Chinatown, and not too far of a walk to Independence Square. All the staff encounters I had were very pleasant and professional. It seems as if the management really stresses good customer service at this property. The buffet breakfast was excellent. It was a nice touch to have the bar and dining area on the top floor instead of the typical ground floor near the lobby. A few areas for improvement were: the mattresses seemed near the end of their lifespan and needed to be replaced; there were no sanitizing wipes in the (small) exercise room. But overall a very good stay at HGI-Philly City Center

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Service
Thank Gary K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula C, Manager at Hilton Garden Inn Philadelphia Center City, responded to this reviewResponded August 2, 2014

Thanks for sharing your excellent review. Customer service is our top priority and we are pleased to hear the staff was pleasant and professional. We hope to see you again in the future!

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Reviewed July 31, 2014

Wonderful gem. Located around the corner from China town and the Reading Market, this hotel was really nice. First, the entrance is covered and let me tell you that makes all the difference when unpacking the fam and the van. The room was spacious we found a deal for a King jr suite...it had a king bed with a pull out couch and two TVs, microwave and mini-fridge. The staff was amazing. I asked for extra sheets and towels and they were brought to the room quickly. The staff was pleasant and courteous. I like the location of the hotel, within walking distance to city center and the historic sites. The only thing that I was not thrilled about was the breakfast offered by the hotel, I did not care for it. But my family though it was great. The breakfast was 'buffet' style where you can order from the grill and select various continental items. Another benefit is a WaWa is across the street! I would definitely return to this hotel.

Room Tip: I asked for a room away from the elevators. While room 965, is near a vending/ice machine I was ver...
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  • Stayed: July 2014, traveled with family
    • Value
    • Rooms
    • Service
Thank JodyHNorthCarolina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula C, Manager at Hilton Garden Inn Philadelphia Center City, responded to this reviewResponded August 2, 2014

Thanks for sharing your excellent review. We are very pleased to hear that you enjoyed your room and it met your expectations. We are also happy to hear you call our staff “amazing”! We look forward to seeing you when your plans bring you back in town.

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Additional Information about Hilton Garden Inn Philadelphia Center City

Address: 1100 Arch Street, On the corner of 11th Street and Arch Street, Philadelphia, PA 19107-2376
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Family Hotel in Philadelphia
#34 Business Hotel in Philadelphia
#37 Romantic Hotel in Philadelphia
Price Range: $145 - $382 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Philadelphia Center City 3*
Number of rooms: 279
Reservation Options:
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Also Known As:
Hilton Garden Inn Philadelphia Center City Hotel Philadelphia
Philadelphia Hilton Garden Inn
Hilton Philadelphia

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