Was going to a conference at the convention center (across the street) and the HGI had better rates than the "preferred" hotels. I got there too early for check in, so the (gorgeous and friendly!) bell woman took my bags, and the front desk called me on my cell phone when the room was ready (which was at the time they had told me it would be, not later!)
Front desk staff and bell staff incredibly nice, friendly, and helpful. I had heard that some of the rooms had loud A/C units. So before I was assigned a specific room, the front desk had an engineer check to make sure that my room was one of the ones that had been updated with new A/C. Also, one afternoon I pressed for the elevator in the lobby, then had to ask the front desk a question - when the elevator arrived, the bellman had run to the elevator to "save" it for me until I was done. That little extra gesture was very appreciated.
The room was good size, and I appreciated the chair and ottoman for reading. There's an empty half fridge and a microwave. I had brought yogurt for quick breakfasts, and the front desk provided me with plastic spoons.
The location is right next to Reading Terminal Market and in the middle of Chinatown, so finding a good restaurant within a 5 minute walk is easy.
The beds at HGI are always comfortable I think - and the first 2 nights I slept well. Unfortunately there were some loud guests the next 2 nights, and it was easy to hear conversation in the next room and the hallway.
The tub was a hard plastic mold, not ceramic, so that felt a little weird. Water was hot if not especially strong. And housekeeping was ok - the staff was very nice, but not especially thorough.
Flavored water (fresh fruit) and cookies were out in the lobby for guests each day. There is a small indoor pool and exercise room (a few cardio machines, bench, exercise ball, and free weights).
I would definitely recommend staying here for the location/staff service/value/comfort.
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- Also Known As:
- Hilton Garden Inn Philadelphia Center City Hotel Philadelphia
- Philadelphia Hilton Garden Inn
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