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Hilton Garden Inn Philadelphia Center City
Ranked #37 of 85 Hotels in Philadelphia
Certificate of Excellence
Maryland
Level Contributor
65 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Nice Stay”
Reviewed March 18, 2013

We stayed at this Hilton over the weekend and overall the stay was good. Breakfast was very nice each morning at the Tenth Floor Grill, and Mike Hawkins who was working the omelet station was extremely nice. The staff and atmosphere at the restaurant was very lovely. This was probably the best meal we had during the entire three days we were in Philly. The location of the hotel is great, there are many restaurants within walking distance. The parking was a little tricky as it is shared with non Hilton guests, and the attendant was not pleasant at all.

The only problem we had with the hotel was the housekeeping service...when we returned to the room on Saturday at 3;30 our room had not been cleaned, so I cleaned it myself.

  • Stayed March 2013, traveled with family
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Helpful?
Thank vivo1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,873 reviews from our community

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Rating summary
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Washington DC, District of Columbia
Level Contributor
133 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed March 16, 2013 via mobile

It gets the job done, if you need to go to the convention center-- but with so many nearby hotels, I'd try a different one.

The room was quite large and comfortable, except the shower-- which was so bad that it knocks the room score down to only a 2. Outside of the shower, the room was quite nice, including a sitting area and 2 tvs. The bed seemed to be new and a bit hard, but not terrible.

As I said though, the awkward shower was beyond awful. It featured a hand-held shower head that was bolted to the wall in a manner that required one to basically use your hands to divert the water onto yourself. I eventually figured out that a previous guest had broken the top latch off the bar holding the shower head to the wall-- thus, I could pry the shower head off the mount and shower somewhat more normally.

Another issue was that the front of the hotel seemed to be a gathering place for all of Philadelphia's homeless. I think that a woman staying alone may find this uncomfortable to walk at night.

I would tell a friend to try one of the many other nearby options.

  • Stayed March 2013
    • Value
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Helpful?
1 Thank DCTerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIPhillyGM, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review, March 19, 2013
We are sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. We apologize for the issues in your shower and will work with our maintenance team to ensure this is corrected. If you return to our area, we hope you will consider staying with us again. We would love another shot at providing a great stay for you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton, Georgia
Level Contributor
68 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed March 15, 2013

Spent 1 night in Philly at this hotel. Great central location. Restaurant is decent, located on the top floor. Rooms are a bit small but clean for a business hotel. Would stay there on business again.

  • Stayed January 2013, traveled on business
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Helpful?
Thank goliathtn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIPhillyGM, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review, March 19, 2013
I am very happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon....safe travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, PA
Level Contributor
35 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed March 14, 2013

I had to have eye surgery at Wills Eye Hospital, then stay at this hotel for 5 days. (They book a block of rooms, knowing that patients will need to stay.) Their rate was affordable- I will now have to deal with insurance for coverage.

The beds were very comfortable, and there was a refrigerator/microwave in the room that allowed me to eat in the room. (They really didn't want you to leave the room.) I did venture out a couple of times, and the breakfast buffet was wonderful, with great views. And the servers at the buffet were very attentive. I had a big patch on my eye, and every worker that passed me made sure I was ok, and asked if I needed anything. I live in Philadelphia, and the location is ideal, especially if you are traveling far for a procedure at Wills Eye Hospital. It's right next to the Reading Terminal Market, you can walk to the boutiques in Olde City. It's really a perfect location for exploring the city. The black out curtains were strong. They had an Ipod docking station and free wi fi. It was definitely a "corporate" style hotel, but perfect for my needs.

  • Stayed February 2013, traveled solo
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Helpful?
3 Thank KGN86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed March 12, 2013

The staff was so courteous and so helpful and the room was immaculate. We needed directions and we were walking everywhere and the front desk got us there every time without any problems. We also ate breakfast and service was excellent. Everyone was just so courteous to us at all times, very much appreciated so thank you.

  • Stayed March 2013
    • Value
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Helpful?
Thank Garnet19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, New Jersey
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 12, 2013 via mobile

We had another wonderful stay here for the last weekend of the annual Philly Flower Show.
A short walk to the show across the road was followed by a ten minute stroll to one of many fabulous restaurants. Breakfast was busy and yet civilized. Front desk staff were courteous and helpful. One of our favorite Philly hotels.

  • Stayed March 2013
    • Value
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Helpful?
Thank GuttoFromOz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sayville, New York
1 review
Reviewed March 11, 2013

Clean comfortable and accommodating. Every employee was warm and welcoming! Never met a nicer bunch of people... Honest and friendly. Great restaurant as well. Parked the car and left....within walking distance of everything.

  • Stayed March 2013, traveled with friends
    • Value
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Helpful?
Thank Teresa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Philadelphia Center City

Property: Hilton Garden Inn Philadelphia Center City
Address: 1100 Arch Street, Philadelphia, PA 19107-2376
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Family Hotel in Philadelphia
#34 Business Hotel in Philadelphia
#37 Romantic Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Philadelphia Center City 3*
Number of rooms: 279
Reservation Options:
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Also Known As:
Hilton Garden Inn Philadelphia Center City Hotel Philadelphia
Philadelphia Hilton Garden Inn
Hilton Philadelphia

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