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“Excellent”

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Sofitel Philadelphia Hotel
Ranked #8 of 86 Hotels in Philadelphia
Certificate of Excellence
GreenLeadersGold level
Uckfield, United Kingdom
1 review
“Excellent”
Reviewed August 14, 2013

Fantastic hotel,great location for shopping and sightseeing,staff were all friendly and polite,nothing to much trouble.,great gym and indoor pool,breakfast great choice,would really recommend this hotel.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,275 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (446)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
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English first
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 14, 2013

We were in Philadelphia with friends for the weekend and loved the location. Enjoyed being walking distance to tourist attractions, shops and great restaurants. Staff was great from reservation process to maintenance level; beds were fantastic, room was immaculate and stylish in a comfortable space. I especially love their Lanvin products and slippers. The front desk was able to accommodated our request to have our room near a friends' room and for one room to have late check-out. We were happy we chose Sofitel and feel they provide first class service and value for your dollar. Most importantly that they try to accommodate guests whenever possible.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Raquel326
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this review, August 16, 2013
Dear Raquel326,

I am so glad that we were able to provide a memorable trip to Philadelphia for you and your friends. We are in an excellent location for exploring all the main attractions, restaurants, and shopping and are so glad you took advantage of it. I am also delighted that you enjoyed our exclusive So-Bed, Lanvin toiletries, and slippers. Please feel free to take a look at So-Boutique online where our products are available. We hope to welcome you and your friends back again soon for another great trip to Philadelphia.

Merci,

Vincent Vienne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 5 Contributor
89 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed August 13, 2013

This hotel ticks all the right boxes for me. Located in the heart of down town Philly with everything you could want within walking distance. The staff are always courteous from the minute you arrive at the front door. In fact every time I walked in and out of the building I was greeted with a smile. The rooms are beautifully laid out and the beds are sleep heaven.
The bar is a bit pricey but there are so many bars within walking distance that you don't necessarily have to drink there.
Nice breakfast also.

Room Tip: The lifts are near room 1 to 5
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  • Stayed August 2013, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank Tony R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this review, August 16, 2013
Dear Tony R,

I am so please to hear of your great experience with us! We are fortunate to be located in a wonderful location with so many things to do and places to go right outside our doors. I am also delighted that our ambassadors created a memorable stay for your as well as our exclusive So-Beds. We took a lot of time to design them to perfection. Please feel free to explore out So-Boutique website where you are able to purchase them as well as many of our other amenities. We look forward to welcoming you back again soon.

Warm Regards,

Vincent Vienne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Succasunna, New Jersey
Level 4 Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed August 13, 2013

When we pulled in front of the hotel our bags were immediately retrieved from the trunk and the valet took the car. They were very polite and friendly. We were too early to check-in, so they stored our bags while we went to investigate the city.

The location could not have been better. There are plenty of pubs, restaurants and sandwich shops in the area. It is a short walk to the museums. The historical district is not too far either.

When we returned to the hotel we had to wait a bit as there was only one person behind the desk. Another employee came from the back room and that sped things up a bit. We were given our room keys, but were never told of any amenities. The bell hop brought our bags up very quickly.

The room was large and comfortable. The bathroom had a tub and separate shower. Robes and slippers are provided. The king size bed was complete with a feather bed. I was a bit surprised there was no top sheet, just a duvet. It became quite warm in the middle of the night, but I like something over the top of me. I double checked to see if we somehow missed the sheet, but it wasn't there.

When we checked out we were invited to help ourselves to coffee or tea to go. This was the first mention of available coffee for guests.

We found the hotel clean and comfortable and most employees pleasant and helpful. It was a fine overnight, but I was not overly impressed with the experience as I have been in other boutique hotels. I would stay here again, but I would certainly be open to trying another hotel in the area as there are many. It just didn't "blow me away."

Room Tip: We were on the 8th floor. We could not hear other guests, but there was a non-stop sound of running...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jane D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this review, August 16, 2013
Dear Jane D,

I am delighted that you enjoyed your stay with us and exploring our city with all it has to offer right outside our doors. I am also very glad that our rooms and bathrooms large and comfortable. Our unique So-Bed’s have been designed in the European fashion with a duvet instead of a top sheet. However, we are always happy to provide one during out turn down service in the evening. We certainly strive to wow all of our guests and would love for the opportunity to welcome you back to Sofitel Philadelphia and to give the excellent and memorable experience that we wish all our guests to have.

Sincerely,

Vincent Vienne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
67 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed August 12, 2013 via mobile

Very enjoyable stay. Good location and value for money. Staff extremely helpful. Close to Rittenhouse Square. Will stay here again next time we are in Philadelphia. Lots of restaurants nearby. Nice fitness center. Bathroom was awesome with separate shower.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stoopidscreenname
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this review, August 16, 2013
Dear Stoopidscreenname,

I am delighted to hear that you had such an enjoyable stay with us. I am glad that our Rittenhouse Square location was convenient for you and that you had the opportunity to explore all the great restaurants surrounding us. I am also delighted that our spacious marble bathrooms provided you with the luxurious feel that we try to deliver. We very much look forward to your next upcoming visit to Sofitel Philadelphia in the near future.

King Regards,

Vincent Vienne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level 4 Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed August 10, 2013

What a wonderful hotel, the staff is friendly and professional and the hotel has a very modern feel to it, centrally located in Philadelphia. However, the very best was the bed and bedding. It was like sinking into a little piece of heaven. Truly top notch! I was traveling for business and we decided to go back and stay a second night. Well worth it. Oh and the French touch was fun also.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Henriette B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this review, August 16, 2013
Cher Henriette B,

Bonjour!

I am absolutely delighted to hear about your great stay with us. I am very glad that our modern feel, central location, and friendly ambassadors made your stay. I am also always so happy to hear when our guests love our exclusive So-Beds that we took a lot of time in specially designing. Please feel free to explore So-Boutique online where you are able to purchase them along with many of our other amenities. We look forward to welcoming back again soon to Sofitel Philadelphia.

Merci,

Vincent Vienne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Philadelphia Hotel

Property: Sofitel Philadelphia Hotel
Address: 120 South 17th Street, (City Center West), Philadelphia, PA 19103-5115
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Philadelphia
#4 Business Hotel in Philadelphia
#7 Romantic Hotel in Philadelphia
#7 Luxury Hotel in Philadelphia
#10 Family Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sofitel Philadelphia Hotel 4.5*
Number of rooms: 306
Official Description (provided by the hotel):
The Sofitel Philadelphia hotel blends French elegance with American style, providing a refined environment for upscale business and leisure travel. Experience this sophisticated downtown Philadelphia hotel, which serves as the cornerstone of the new French Quarter, steps from Rittenhouse Square. Offering the height of contemporary comfort and convenience, this downtown Philadelphia Pennsylvania hotel provides the ideal setting, just minutes from the convention center and historical attractions. ... more   less 
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Also Known As:
Sofitel Philadelphia
Accor Philadelphia Hotel
Philadelphia Sofitel
Sofitel Hotel

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