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“Great Weekend”

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Sofitel Philadelphia Hotel
Ranked #9 of 88 Hotels in Philadelphia
Certificate of Excellence
GreenLeadersGold level
Reviewed January 30, 2013

Everything top notch. quick check in and out.
We were in town for the weekend with a group of friends and enjoyed the bar and ambiance. The bed was very comfortable and the room was spotless.
I have stayed here before and would choose this hotel again.

  • Stayed: January 2013, traveled with friends
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1  Thank EricMe_2013l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this reviewResponded January 31, 2013

Dear EricMe_2013I,

Thank you for choosing Sofitel for your recent weekend trip to Philadelphia! I am delighted that you and your friends enjoyed our ambiance in Liberté. We believe it’s a great winter time bar with our fireplace and cozy feel. We look forward to welcoming you and your friends back again soon.

Sincerely,

Vincent Vienne

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2,053 - 2,059 of 3,346 reviews

Reviewed January 29, 2013

Stayed here over the weekend. What a superb hotel. Centrally situated within easy walk of lots of shops, fantastic decor, delicious breakfast best of all the staff. Every department is helpful and friendly.

  • Stayed: January 2013, traveled on business
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1  Thank WTPsr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this reviewResponded January 31, 2013

Dear WTPsr,

Thank you for your great review! I am glad to hear that you had such a pleasant stay with us over the weekend. I am delighted that our ambassadors were helpful and created such a positive experience for you. We look forward to welcoming you back to Sofitel Philadelphia.

Sincerely,

Vincent Vienne

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Reviewed January 29, 2013

I stayed here for a week and I must say that this place is excellent not only due to the quality of room, but also a very nice, courteous and helpful staff. The food served was good, the room is nice and warm. The Turn down service was good however they should think to keep a Chocolate along with water bottle in the evening. There are lots of places like City hall, Market street for shopping, nice places to eat around this place. Overall I really enjoyed the stay here.

  • Stayed: January 2013, traveled on business
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1  Thank alkarpe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this reviewResponded February 8, 2013

Dear alkarpe,

Thank you for choosing Sofitel Philadelphia! I am very glad to hear that you were able to take advantage of some of the great restaurants and shopping that are around us during your trip. We look forward to welcoming you back to Sofitel Philadelphia again soon.

Warm Regards,

Vincent Vienne

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Reviewed January 28, 2013

This hotel is centrally located. The rooms are fairly nice and the reception staff was very pleasant. We had a problem, however, with room service. We were in town for a road race and called down to the front desk a full day before to inquire about timing (even re: the timing of particular dishes) and service to make sure we wouldn't have any problem getting a very early breakfast before the race. To be clear, we didn't have any expectation that we could get a meal that early and we were willing to consider alternatives outside of hotel room service. We were assured, however, the hotel would serve us. We even asked if we should put our order in early/the night before, but were told simply to call at the opening time. We did so, and were told the food should be ready in 15-20 mins. Thirty mins later it still had not arrived, jeopardizing our pre-race preparation and itinerary. We called down nearly forty mins after placing the order and were told the food was on its way. The person who delivered it suggested our order never would have been ready 20 mins after opening for morning service (b/c the oatmeal would take longer to cook), directly contradicting what we had been told the day before and at the time we ordered. The food was not very good either. All in all, the failure to deliver on what was communicated to us is a serious mark against the hotel. This was a simple breakfast. If you have more serious business or special event needs, how can you know that what you're told will come to fruition?

  • Stayed: September 2012, traveled as a couple
    • Service
1  Thank cjigga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this reviewResponded January 30, 2013

Dear cjigga,

Thank you for taking the time to review your stay. I am glad to hear that you have enjoyed our downtown location and rooms. We value your comments as they assist us in continually making improvements to our hotel. We are accustomed to always providing luxury service for all guest needs and will certainly share your comments with our team to make necessary improvements to our communication. We look forward to an opportunity to welcome you back to Sofitel Philadelphia for a more positive experience and to provide you with the luxury service we are known for.

Sincere Regards,

Vincent Vienne

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Reviewed January 28, 2013

I have worked in the travel industry for 32 years and have traveled all over the world and stayed in many different kinds and standards of hotels and I have to say Sofitel is way up there in my top 5 in the world, great location, genuine, friendly and welcoming staff, great atmosphere, helpful staff in all departments, extremely comfortable and quiet bedrooms, the most comfortable bed ever, nicely decorated, good food....in fact I didn't want to leave.

  • Stayed: December 2012, traveled on business
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1  Thank Deborah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this reviewResponded January 31, 2013

Cher Doborah H,

Thank you for naming Sofitel as one of your top 5 hotels in the world! We do our best to pay attention to all details of our hotel as we believe every aspect of a guest’s stay makes an impression. I am very delighted to hear that we have given you such a positive experience that you didn’t want to leave! We hope that you have the opportunity to visit us again in the near future.

Regards,

Vincent Vienne

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Reviewed January 28, 2013

Can't say anything negative about this hotel, great location, friendly staff, competitive rates for the area. I've stayed at the Junior Suite, it was clean, quiet and well equipped.
Great restaurant on site, some room packages come with breakfast with I would certainly recommend. I did not park with the hotel this time, plenty of parking garages in the area that are cheaper and faster than the valet.
I could not get my room before 3:00 which is the check-in time but the staff was courteous enough to extent the check-out time. Thank you. Will stay again.

  • Stayed: January 2013, traveled with family
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1  Thank rrazzorr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this reviewResponded January 31, 2013

Dear rrazzorr,

Thank you for choosing Sofitel for your recent trip to Philadelphia. I am very glad to hear that we provided you with a comfy stay and that the extended check out was convenient for you. We do our best to provide guests with as early and late a check in and check out time as is available during their stay and are very pleased to have accommodated you with the later check out. We look forward to welcoming you back again soon.

Sincerely,

Vincent Vienne

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Reviewed January 28, 2013

  • Stayed: January 2013, traveled with family
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1  Thank Parkey58
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SofitelPhiladelphia, General Manager at Sofitel Philadelphia Hotel, responded to this reviewResponded January 31, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Sofitel Philadelphia Hotel

Address: 120 South 17th Street, (City Center West), Philadelphia, PA 19103-5115
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Philadelphia
#4 Business Hotel in Philadelphia
#7 Luxury Hotel in Philadelphia
#7 Romantic Hotel in Philadelphia
#10 Family Hotel in Philadelphia
Price Range: $141 - $512 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sofitel Philadelphia Hotel 4.5*
Number of rooms: 306
Official Description (provided by the hotel):
The Sofitel Philadelphia hotel blends French elegance with American style, providing a refined environment for upscale business and leisure travel. Experience this sophisticated downtown Philadelphia hotel, which serves as the cornerstone of the new French Quarter, steps from Rittenhouse Square. Offering the height of contemporary comfort and convenience, this downtown Philadelphia Pennsylvania hotel provides the ideal setting, just minutes from the convention center and historical attractions. ... more   less 
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Also Known As:
Sofitel Philadelphia
Accor Philadelphia Hotel
Philadelphia Sofitel
Sofitel Hotel

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