We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Beautiful property could use an update”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
The Ritz-Carlton, Philadelphia
Ranked #23 of 86 Hotels in Philadelphia
Certificate of Excellence
Charlotte, North Carolina
Level Contributor
145 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
“Beautiful property could use an update”
Reviewed February 23, 2014 via mobile

This hotel overall is very nice but could use some updates. First, the "lobby" is as nice or nicer than any other hotel you will ever see. It is downright stunning in a good way.

The bell staff and concierges are excellent. Had interactions with several over the visit and each of them were great.

Our experience with the front desk staff was mixed. The gentlemen who checked us in seemed put off by the fact that we wanted the best room we could get. Mid stay I worked with a woman at the front desk that was great though.

Our room was big, clean, and very nice. However we were a bit surprised at a few things in the room. Examples include pillow cases with a couple of holes and a towel that was fringed on the ends.

Oddly, after turn down service each evening the bed was turned down and the toiletries were renewed, however the used towels weren't replaced nor were used glasses removed from the room.

The staff in the club lounge was the biggest disappointment. We encountered two different hosts and both were not what we would expect at a hotel of this quality. When we stepped off the elevator both times we visited the lounge the women approached us and asked for our names and room number and did it in a manner that seemed like we were trespassing. Very odd. During one of our two visits to the lounge, we were the only ones in the lounge on a Saturday morning. After the inquisition by the hostess, we were cleared to proceed into the lounge itself. There was a table that was used by a prior guest that sat in that state for at least 30 minutes while we sat at another table. The hostess remained at her desk which seemed very odd when there was a table that needed to be cleaned off.

Bottom line is this is an absolutely beautiful property and has a level of history and beauty that is not found in many new hotels. I hope that ritz Carlton spends the money and effort to update it and also update the training of the staff to get it back to 5-star level.

Stayed February 2014, traveled as a couple
Helpful?
1 Thank frogbog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olivia B, General Manager at The Ritz-Carlton, Philadelphia, responded to this review, February 25, 2014
Frogbog, thank you for providing a detailed response as it is only through feedback that we are able to improve upon or service commitment to our guests. We are committed to providing the finest legendary service and facilities for our guest and I appreciate that you have taken the time to share your comments. I am happy to inform you that we are planning an upcoming renovation, which I am very excited about. I hope to see you back soon and would welcome an opportunity to speak with you personally. You did an outstanding job describing how breathtaking our lobby space is and I am always in awe every day as I walk in this historical building. So much history and refined detail that cannot be duplicated. I look forward to the chance to speak with you if you desire. Please feel free to reach me at 215-523-8242. Have a wonderful day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,440 reviews from our community

Traveler rating
    685
    375
    211
    106
    63
See reviews for
281
436
69
436
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (284)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 21, 2014 via mobile

Stayed overnight at the ritz Carlton. Our room was very spacious - we were in a supreme room and it was huge. The lounge at the entrance was buzzing and seemed very nice (we did not eat in the hotel). The big drawback was the lack of soundproofing between rooms - we could hear the conversations in the hallway and the adjoining rooms - something that I do not expect at the RC. Additionally, the temperature in the room also fluctuated as at night sometimes it was really hot and then we would get cold. Location was good - near the independence hall, etc.

Stayed February 2014, traveled with family
Helpful?
1 Thank Pkumar26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olivia B, General Manager at The Ritz-Carlton, Philadelphia, responded to this review, February 25, 2014
Thank you for your review, Pkumar26. I know firsthand that traveling with a family can sometimes be a stressful endeavor, and if our Ladies and Gentlemen are able to provide service that would lessen some of the stress, then we are headed in the right direction. I am pleased to know that your room was comfortable and spacious and that our location is prime for exploring history and living the arts while in Philadelphia. We hope you will return again soon, and when you do, I have made special note of a quiet room when traveling with your family. Also, we hope you will find time to enjoy the fine cuisine of 10Arts and enjoy the ambiance in our lobby lounge! Be on the lookout for the release of our Art of the Craft Series at 10 Arts Lounge – Seasonal Food and Drink Demonstrations by our fabulous Chefs. Complimentary to all guests!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New England
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed February 18, 2014

Stayed one night in February. Got a great rate - less than a room at the regular Marriott! Was upgraded to a corner room on 28th floor (Marriott Gold member). While the room faced city hall and would have had an excellent view, the 28th floor has a wide ledge and obstructs the view somewhat. They were doing work on the façade while I was there, and so there are workers right outside the windows from 9-5. Not a problem if you're there for work, as I was. However, the bathroom has two enormous windows in it - and could feel a little like a fishbowl. Bathroom was beautiful, but very chilly. What sets the Ritz apart from other hotels though, is the service. Just wonderful. Porter, front desk, housekeeping, room service - all attentive, friendly, and efficient. The room could have been a postage stamp with a view of a brick wall - and the service would make it all okay. I give it only four stars because of the construction and the fact that the bathroom was like an icebox. Maybe I'm picky. But I would definitely recommend for a business stay.

Room Tip: Ask for a room facing City Hall - it's a beautiful, iconic building, and lit up at night.
See more room tips
  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank oscardream
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle Upon Tyne
Level Contributor
54 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed February 17, 2014

We stayed for 3 nights in a 1 bedroom suite overlooking the city hall building, the room was very well maintained and spacious. The furnishing were good and the bed very comfortable, with a large bathroom off the bedroom, with high quality products. The service in the hotel was excellent, staff were quick to offer assistance and James at the concierge desk was particularly helpful, and made some excellent recommendations for dinner and bars in the locality. The real benefit of the hotel however was the lovely club lounge which offers drinks and snacks throughout the day, a really lovely place to enjoy some time kicking back with a glass of wine or 2. The breakfast is also served in the club lounge and was delicious each morning just what you need to start the day. I would also like to mention the excellent lounge staff who were friendly and keen to deliver excellent service ( especially thank you for the late lunch you provided us without prompt even though we arrived after the lunch had been packed away).

Room Tip: Make sure you go for a room with access to the club lounge
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jb812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cream Ridge, New Jersey
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 17, 2014 via mobile

The welcome was great and then it went down hill. The rooms are small. For a luxury brand the rooms reminded me of a out dated Sheraton. The common areas are wonderful and grand. But we were disappointed with the rest of the stay. Next time it's the Hyatt for us.

Stayed February 2014, traveled as a couple
Helpful?
2 Thank Loockout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olivia B, General Manager at The Ritz-Carlton, Philadelphia, responded to this review, February 18, 2014
Dear Loockout,
Thank you for sharing your feedback regarding your recent stay. If your time permits, I would love to have an opportunity to discuss your stay in more detail. I can be reached at 215-523-8242. T'hanks in advance and I look forward to speaking with you.
Olivia Brown, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed February 13, 2014

Where to start. The TV that didn't work - during the Super Bowl! And the back that fell off of it in the middle of the night. Room service - without the silverware. Surcharges for the extra surcharges. I could go on but why bother? I fare better at the Hampton.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Zouave2k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olivia B, General Manager at The Ritz-Carlton, Philadelphia, responded to this review, February 14, 2014
Dear Zouave2K
I wanted to thank you for sharing your experience and valuable feedback with us. Please accept my personal apologies. I truly would welcome the opportunity to personally speak with you further about your experience as it is only through feedback such as your own that we are able to improve upon our service commitment to our guests. If you would be so kind as to give me a call it would be my sincere pleasure to speak with you. I can be reached at 215-523-8242.
Have a great day
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 13, 2014

I love staying at the ritz in Philly. The staff is great and always ready to assist. The building was an old bank and therefore has the charm and ambiance of the old world. The rooms are very comfortable but does vary in size a bit depending on the direction you face. I preferred the top floors but beware of the bell tower across the street that chimes on the hour. Thankfully the chimes stop after 9pm so getting a good nights rest is possible. The concierge floor was great offering quite a bit of tasty delights. My only criticism is that of the water temperature and flow in the bathroom. It takes a few seconds for you to get hot water from the tap and as a result the water tends to be cold. Otherwise a great stay and I will most definitely return!

Room Tip: Ask for a room off the main hallway.
See more room tips
  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brookeburke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Philadelphia hotels
The Rittenhouse Hotel
#1 of 86 in Philadelphia
782 reviews
City Center West
Kimpton Hotel Palomar Philadelphia
City Center West
Sofitel Philadelphia Hotel
Sofitel Philadelphia Hotel
#8 of 86 in Philadelphia
3,228 reviews
Show Prices
Show Prices
Show Prices
City Center West
Rittenhouse 1715, A Boutique Hotel
Loews Philadelphia Hotel
#7 of 86 in Philadelphia
4,940 reviews
Show Prices
Show Prices
Show Prices

Been to The Ritz-Carlton, Philadelphia? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Ritz-Carlton, Philadelphia

Property: The Ritz-Carlton, Philadelphia
Address: 10 Avenue of the Arts, Philadelphia, PA 19102-2500
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#6 Spa Hotel in Philadelphia
#14 Luxury Hotel in Philadelphia
#29 Romantic Hotel in Philadelphia
#29 Business Hotel in Philadelphia
#40 Family Hotel in Philadelphia
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Philadelphia 5*
Number of rooms: 299
Official Description (provided by the hotel):
A newly renovated neoclassical hotel set in a century-old landmark bank in downtown Philadelphia. The Ritz-Carlton, Philadelphia is a stately testament to the city and an exceptional place to experience all the city has to offer. Walk in the footsteps of America's forefathers and become a part of history. Stay in the heart of Center City and absorb the energy of the city as you spend your day exploring Independence Hall, the Liberty Bell and other cultural treasures. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Marriott, Travelocity, Hotwire, TripOnline SA, Priceline, Hotels.com, Cancelon, HotelsforEveryone, HotelQuickly, getaroom.com and Hotel.de so you can book your The Ritz-Carlton, Philadelphia reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ritz-Carlton Philadelphia Hotel Philadelphia
Philadelphia Ritz Carlton
Ritz Philadelphia

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing