Stayed on a Friday and Saturday night for combination business and pleasure. As a Marriott member I usually stay at the Courtyard in Center City just next to City Hall. This time, though, the price for the Courtyard was higher than the Ritz (go figure, the price for the Ritz was $237 per night). Anyway, my wife and I decided to stay at the Ritz; here are my thoughts
Location: Very good. Within 10 - 15 minurte walking distance of Rittenhouse Square, maybe a little longer to the Historic District and the Museum of Art. Lots of good restaurant choices in the area. Even though it is on very busy Broad Street (and my room fronted on it) I didn't get a lot of noise.
Check in and Lobby: Got there at 10 am. Lots of people to help with bags. No line at the reception desk. Asked for and was given an upgrade to a junior suite. Room was not ready but that was not unexpected given the hour. I had business to do and my wife went shopping. Room ready at 1 pm so that was fine. The lobby is pretty spectacular but my view is that I don't sleep in the lobby so these vast spaces don't make a big impression on me. And for my taste the lobby and lobby bar are a little sterile.
Room: Elevators to the room on the 10th floor were not very quick but no big deal. The room (1005) was pleasant but dated I thought. Walking in the door was a small hall with the bedroom on the left, the sitting room on the right and the bathroom in the middle (kind of a funny arrangement I thought). It was a corner suite and the views through the three large windows in the bedroom, one in the sitting room and one in the bathroom were very good despite only being on the 10th floor. Nice views of City Hall and down Broad Street. The bedroom was of a good size but only had a Queen bed. The desk was in the bedroom. Lighting was good. Lots of plugs for Iphones etc. Mattress good if a little softer than I am used to seeing in Marriotts. Furnishings could use some updating. Didn't seem to me to be of Ritz quality. Bathroom was small with one vanity and one mirror. Could not be used by two people to get ready. Shower stall was OK but wish the water pressure was a little stronger. Big soaking tub which was a nice touch. Loved having a big window in front of the tub. Made for a very relaxing bath. Toilet had a separate door which was another good touch. Very little room to put your vanities, however. Should be more shelf space. Sitting room furniture again looked pretty tired and a couple of stains on the carpet (although not that noticeable). Had to turn the TV on manually and then use the remote.Typical LG TV in both the bedroom and the sitting room. Not sure of the size but my impression is that they should have been larger. One closet was not large but adequate for me and my wife. The iron was broken and when I called housekeeping they came up immediately with a replacement. Also, when my wife twisted her ankle on a sidewalk they were very good in keeping us stocked with ice in plastic bags so she could use it on her ankle.
Service: As noted above, all service people I encountered were quick and friendly. Turn down service good. No issues at all with service.
Exercise room: Fine, about 8 or 9 pieces of equipment (Bikes, stairmasters etc). Good selection of weights. Would have liked a window.
Restaurant: Only had breakfast on Saturday. Typical overpriced stuff (e.g. $12 for a small bowl of oatmeal -- good oatmeal though). Still, service good and my companions were happy with their meals.
Checkout: Easy. Car was brought around promptly ($49 a night valet). Bellmen immediately available to help with bags.
In general, the hotel was fine for the price point I paid. Didn't strike me as good as other Ritzs at which I have stayed. The sparkling service pushed this to a Very Good review. Other aspects I thought were Average.
- Official Description (provided by the hotel):
- A newly renovated neoclassical hotel set in a century-old landmark bank in downtown Philadelphia. The Ritz-Carlton, Philadelphia is a stately testament to the city and an exceptional place to experience all the city has to offer. Walk in the footsteps of America's forefathers and become a part of history. Stay in the heart of Center City and absorb the energy of the city as you spend your day exploring Independence Hall, the Liberty Bell and other cultural treasures. ... more less
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- Also Known As:
- Ritz-Carlton Philadelphia Hotel Philadelphia
- Philadelphia Ritz Carlton
- Ritz Philadelphia