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“Great three star hotel”
5 of 5 bubbles Review of The Windsor Suites

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The Windsor Suites
Ranked #6 of 85 Hotels in Philadelphia
Certificate of Excellence
Daphne, Alabama
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great three star hotel”
5 of 5 bubbles Reviewed May 13, 2014

I made a last minute decision to go to a conference at Marriott Downtown. When I called, the 169 dollar rooms reserved were gone, and all they had for me was a 440/night king size minisuite - I'm sure it would have been nice, but I was going to be at meetings all day, and I was travelling alone. So I tried my luck at windsor suites - booked through booking.com (first time using this, and it was fine). 130/night - great room - king size bed. spacious. kitchenette in hallway with sink, refrigerator, keurig, microwave. Big bathroom. Not 5 star hotel, but that's not what I was looking for. I rate this a 5 (excellent) in the category that it is in - it's not trying to be the ritz or the four seasons down the street. Centrally located for me, great restaurants within walking distance, and I understand theres alot of other things around, but I was stuck in meetings and couldn't explore.

  • Stayed May 2014, traveled on business
    • Value
    • Location
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Helpful?
Thank Review2read
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWindsorMgtTeam, Manager at The Windsor Suites, responded to this review, May 21, 2014
Dear Daphne,
Thank you for such kind words about our hotel. We are happy you found us a great alternative to your group hotel, and that we were able to meet your needs. We hope you will take advantage of one of the great deals we often have on our website, the next time you're planning a trip to Philadelphia. We hope to welcome you back soon.
Regards,
The Windsor Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,293 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (231)
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Harrogate, United Kingdom
Level Contributor
502 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
4 of 5 bubbles Reviewed May 13, 2014

Attentive staff. Pleasant and helpful during my stay. Room was immaculately clean, comfortable and better value than hotel room as far more spacious for the same money plus cooking facility if required ( which I did not use).
Good location for downtown Philadelphia and for tour bus for visiting. Walking distance to most places of interest. I would stay here again if visiting Philadelphia.
Thank you to reception staff for your help.

Room Tip: Back has limited view but is incredibly quiet for city centre. I was in 1501 & slept so well.
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  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWindsorMgtTeam, Manager at The Windsor Suites, responded to this review, May 21, 2014
Dear Michael C,
We do appreciate you taking the time to share your feedback of your recent stay with the Tripadvisor community. We are happy you were pleased with your stay, and look forward to welcoming you back soon.
Thank you for choosing The Windsor Suites.
Kind regards,
The Windsor Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rhinebeck, New York
Level Contributor
308 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
5 of 5 bubbles Reviewed May 12, 2014

I've stayed at this hotel before, and hadn't been that impressed the first time around..... but this time, I absolutely fell in love and am seriously thinking about inquiring about an apt for my business stays.

I don't know what was different this time around, but I simply fell in love. The rooms were spacious and so comfortable. The staff very sweet and kind. All I can say is Bravo, very well done!

Oh, wait, one complaint.... but only one.... I loved everything else so much I almost forgot. The water in the showers, no matter what time of day, doesn't get very hot. :( I was actually kind of cold taking showers.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank j g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWindsorMgtTeam, Manager at The Windsor Suites, responded to this review, May 21, 2014
Dear j g,
Thank you so much for your kind comments. We just love that you fell in love with us, and can assure you that we love you too. Please contact us if you are interested in leasing one of our apartments, as these get booked up very quickly. If not, we would be happy to establish a business rate for you if you are a frequent traveler to Philadelphia. We are always looking for ways to improve our service, so please know that all complaints or issues are immediately taken care of, including the temperature of your shower. We hope you'll stay with us again soon.
Thank you again for choosing us.
Warm regards,
The Windsor Suites
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Charleston, South Carolina
Level Contributor
63 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed May 11, 2014

The location was great for walking everywhere and having a kitchen was huge bonus. This is not directly in the historic district, but right on the edge with good access to get everywhere. Walked to museums, restaurants, and waterfront daily. Also has great access to medical center.

Room Tip: Great views from higher floors
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  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SVerbsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWindsorMgtTeam, Manager at The Windsor Suites, responded to this review, May 12, 2014
Dear SVerbsky,
Thank you for your review of your stay at The Windsor Suites. We are happy that you found our location convenient for walking about the city, and that you were able to take advantage of the fully equipped kitchen in your suite.
Please stay with us again soon. We look forward to having you.
Best regards,
The Windsor Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
107 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 bubbles Reviewed May 10, 2014

Stayed on a Philly overnight package that included 2 nights for $400 with parking.
It was a great deal.

Service: wonderful and attentive staff who greeted us each time we got off the elevator.
Rooms: very nice setup with kitchen, large walk in closets and a vanity. The only issue we had was that we went on a warm weekend and were located on the 15th floor. It was relatively warm in the room so we tried turning on the a/c; however, we were told by the front desk that they don't have a/c and we should open the windows. This bothered us a bit because we were traveling with a toddler and were placed on a high floor.
Business center: very small but equipped with 2 desktops.
There are so many hotels in Philly that we might return only if there was a discount package.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JAYEYEDEE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWindsorMgtTeam, Manager at The Windsor Suites, responded to this review, May 12, 2014
Dear JAYEYEDEE,
Thank you for staying with us recently. We are happy you found us to be a great deal, and recognized our staff for the attentive service you received.
Unfortunately, during your stay a glitch in our cooling system affected our ability to cool our rooms efficiently. We are happy to let you know that it has now been fixed. We do appreciate your patience, and offer our apologies for the inconvenience.
Thank you again for choosing The Windsor Suites. We hope you'll take advantage of one of our great package deals on our website for your next visit to Philadelphia.
Warm regards,
The Windsor Suites.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colchester, Vermont
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed April 28, 2014

We stayed for two nights with our family of four (two teens). The location was great - easy walking to lots of restaurants and local museums. The room seemed fairly large for a downtown hotel, and had two big closets. The kitchen was helpful to have - so we could eat breakfast in our room - although there is no place to sit to eat really in the room. We used the Visit Philly package to get a package with parking. The hotel is about three blocks from a subway station, so we didn't even use our car.
The staff at the Windsor Suites was very friendly and accommodating, and greeted us every time we came in. We used the fitness room and it was fairly well stocked with good space. We went up to the rooftop pool, which doesn't open until Memorial Day, but the view was great. The AC wasn't on yet, but we were able to open windows to cool the room, and it's nice to have the fresh air. However, there are no screens, so if you had little kids, you probably wouldn't want the windows open.
Overall, we enjoyed our stay and would stay there again.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beerquist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWindsorMgtTeam, Manager at The Windsor Suites, responded to this review, May 8, 2014
Dear Beerquist,
Thank you for your great review. We love when our guests are able to enjoy all the amenities and features of our hotel. As you experienced, our kitchens are perfect for families to save money, and our location is convenient to most of the attractions, businesses and shopping. While our windows do offer the option to be opened for fresh air, we wanted to let you know that for safety reasons, there is a limit on how far they can be opened.
We are happy to let you know that we are currently preparing to reopen our rooftop swimming pool anytime now, and we hope you'll enjoy it on your next visit.
We are pleased you enjoyed your stay, and look forward to welcoming you back.
Kind regards,
The Windsor Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed April 23, 2014

We stayed at this hotel for 3 nights on a whim. We were given a room on the 9th floor with a tremendous view of the entire parkway. The location was great for going to all the museums and the restaurants in the area were fabulous. tHE rooms were spacious and clean and I appreciated having the full kitchen. It made the experience with young children much more convenient and pleasant. The staff were very helpful and accomodating. A great experience. I would choose this over the neighboring Embassy Suites.--this is a much quieter experience with elevators that run regularly. --and there is no need to fight crowds for a free breakfast. We threw some breakfast items in with our things and enjoyed a nice morning meal on the balcony.

Room Tip: Make sure to ask for a room with a balcony. Not all rooms have them. Room 909 was great with a view...
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elgreen68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWindsorMgtTeam, Manager at The Windsor Suites, responded to this review, April 29, 2014
Dear elgreen68,
A happy guest is our best reward, and comments like yours definitely make our day! Thank you for sharing your experiences at The Windsor Suites with the Tripadvisor community. We are glad that you and your family had a great experience staying with us, and we invite you to come again soon. We look forward to welcoming you back.
Thank you for choosing us!
Kind regards,
The Windsor Suites.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Windsor Suites

Property: The Windsor Suites
Address: 1700 Benjamin Franklin Pkwy, Philadelphia, PA 19103 (Formerly Hotel Windsor)
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Philadelphia
#13 Family Hotel in Philadelphia
#25 Business Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Windsor Suites 3.5*
Number of rooms: 197
Official Description (provided by the hotel):
DOWNTOWN PHILADELPHIA HOTEL - UNIQUE URBAN HOTEL SUITES Experience modern urban living at The Windsor Suites, your home away from home in downtown Philadelphia. A perfect blend of modern comfort and authenticity, our hotel captures the spirit of discovery and innovation instilled by Benjamin Franklin. Discover the city as you walk out our front doors and visit any one of the renowned arts and cultural destinations at your fingertips, such as The Philadelphia Museum of Art, Comcast Center, and Rittenhouse Square. Our spacious studio and one-bedroom suites feature fully equipped kitchens, living and dining space, and breathtaking skyline views to suit both business and leisure travelers. Savor traditional Irish cuisine at Con Murphy's, stay connected in our fully equipped business center, or host an event in the flexible 1,900 square foot meeting space. When it is time for fitness and wellness, re-charge in our fitness center, or lounge by our rooftop pool overlooking the city. Regardless of your purpose for visiting Philadelphia, you'll find that Windsor Suites embodies the genuine warmth and pride that our great city is known for. ... more   less 
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Also Known As:
The Windsor Hotel Philadelphia
Windsor Hotel Philadelphia
Marriott Execustay Philadelphia

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