This was the WORST hostel experience of all my travels. I have stayed in hostels all over the world and never experienced the severe lack of customer service that I did at Apple Hostels of Philadelphia. I booked 8 beds in an all-female dorm and arrived to find a co-ed dorm with three available beds. The worse part about it, however, was the staff and the owner's response. They accepted zero responsibility for the mistake and tried to refuse my request for a refund until - at 12:30am in the morning and after waiting an hour for some type of suggested resolution - I had to call the police before they processed my refund. Tim, the person at the front desk, was extremely rude and told me that "he wasn't processing my refund because of their mistake or my threats to write a negative review, but rather because they wanted me and my friends out of their hostel." Well, we left there at 1am in the morning to find another place to sleep, and here is my official review. Do not stay there.
- Official Description (provided by the hotel):
- Apple Hostels is the only hostel in downtown Philadelphia, close to all major attractions and the best bars and clubs in Philly. ... more less
- Reservation Options:
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- Also Known As:
- Apple Hostels Of Philadelphia Hotel Philadelphia