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All reviews convention center vine street sketchy area super clean rooms sound travels front desk breakfast attendant top notch customer service free hot breakfast room was small but clean slow elevator min walk bath amenities high speed internet handicap room expensive hotel street parking
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Reviewed April 20, 2017 via mobile

We checked in at 12am. The door was locked from inside and the staff finally responded to the buzz after we tried a few time. A few people who already checked in could not get in with their card either. It took us 15 mins to check in. The room was not very clean and the carpet looked dirty. We could hear the phone rings from next door and footsteps from the hallway until 2am ish. The breakfast was horrible as nothing was available. It was not even 9am, all hot stuff was gone and no milk or juice was available. I would not come back to this hotel and would not recommend this one to anyone. I was so disappointed by this one and even canceled another reservation I made with best western plus in another city.

Date of stay: April 2017
Trip type: Traveled with family
Thank Mei20002015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Guest Relations Manager at Best Western Plus Philadelphia Convention Center Hotel, responded to this reviewResponded April 24, 2017

Mei,
It is disheartening to hear that you may not return because of the lack in service that you experienced during your recent stay with us. I apologize for the inconveniences that this caused and I want to assure you that we are continuously improving through guest feedback and suggestions. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and will experience the improvements we have made with our service.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 17, 2017

Be careful when looking for the address. The hotel is nested in the middle of the block. Once you get past the exterior, the inside of the hotel looks very modern and rooms are very clean and updated.

Date of stay: April 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank deborahq262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Guest Relations Manager at Best Western Plus Philadelphia Convention Center Hotel, responded to this reviewResponded April 19, 2017

Deborah,
We are happy to hear from you and glad you enjoyed your stay with us. Wonderful to know we met your needs and you found the room to be very clean, updated and modern. Thank you for your kind words and we look forward to serving you again with a future stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 15, 2017

Located in a quiet area of city center with easy access to all sites. Centrally located within walking distance to Reading Terminal Market was definately a plus.
New property with clean rooms and helpful staff.

Date of stay: April 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank jhuerta2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Guest Relations Manager at Best Western Plus Philadelphia Convention Center Hotel, responded to this reviewResponded April 17, 2017

Dear jhuerta2017,

We are so glad to hear from you and to learn that we were able to give you a pleasant,
comfortable and convenient experience. Thank you for taking the time to share this five star experience with our management, staff, and future guests. We enjoy sharing these reviews with our staff and we all look forward to seeing you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 12, 2017 via mobile

I really have to say this is a really good deal, price vs. quality! I have to recommend this hotel, excellent rooms, and really good service!!! If you're in Philadelphia you should give it a try, you won't regret

Date of stay: April 2017
1  Thank gmirabal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Guest Relations Manager at Best Western Plus Philadelphia Convention Center Hotel, responded to this reviewResponded April 13, 2017

Dear Jean M,

Thank you for leaving your five star rating of our hotel. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We can't begin to tell you how much we appreciate your five star review, and we can't wait to
serve you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 7, 2017

Nice place, very clean and nice presentation. You might want to book directly with them as they don't have a system in place for adding Expedia or other booking sites to their system. Took about 30 minutes to check in and get my room.

Date of stay: April 2017
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank CyrusB18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Guest Relations Manager at Best Western Plus Philadelphia Convention Center Hotel, responded to this reviewResponded April 9, 2017

Dear Cyrus B,

I am happy to learn that you enjoyed the value and we were able to give you a pleasant experience at the BEST WESTERN PLUS Philadelphia Convention Center Hotel. Thank you for your feedback and we are looking forward to your next visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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