After a long flight from the UK what we wanted was a hotel that was close and convenient and would mean we could go straight to sleep. The Marriott was certainly couldn't be closer to the terminal and before we knew it we were checked in an heading to our spacious and clean room. When we made the booking on the Marriott site we requested a feather free room due to allergies. This is sometimes a request that gets overlooked by hotels and has become a bit of a bug bear for us.
In most cases this is put right quickly. However, at the Marriott we made numerous calls and visits to reception to have our bedding changed. There seemed no sense of urgency to get things sorted which was especially frustrating at 11pm with a very tired 8 year old. It took over an hour and a visit to the duty manager (who was very helpful) for us to finally get the problem resolved.
To their credit, on check out the next morning appropriate steps were taken by the hotel to recognise the problems we had encountered and the overall rating reflects this.
- Official Description (provided by the hotel):
- Welcoming travelers with exceptional comfort and convenience, distinctive Philadelphia Airport Marriott's connection to Philadelphia International Airport quickly takes the stress out of air travel to provide guests with a remarkable accommodation experience. Directly connected to PHL's Terminal B via sky bridge, guests can forget worries of airport parking and traffic when staying at our hotel in Philadelphia, Pennsylvania. Instead, enjoy an easy walk to or from the terminal in a warm and friendly atmosphere. Whether traveling to Philly for business or leisure, our guest rooms' and suites' bedding ensembles are designed for the ultimate in comfort and productivity. Conveniently located near Lincoln Financial Field, Citizens Bank Park and Wells Fargo Center, guests of this stylish lodging will also find themselves just 10 miles from downtown Philadelphia and the Pennsylvania Convention Center. ... more less
- Reservation Options:
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- Also Known As:
- Philadelphia Airport Marriott Hotel Philadelphia
- Philadelphia Marriott