DoubleTree by Hilton Hotel Philadelphia Airport

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kate612

Harrisburg, PA

1122

Adequate for park and ride stay

Name: Adequate for park and ride stay
Item: DoubleTree by Hilton Hotel Philadelphia Airport
Rating: 3
Author: kate612

Review of DoubleTree by Hilton Hotel Philadelphia Airport

Reviewed July 5, 2019

Hotel was chosen because it was near airport and we wanted park and ride. It was adequate. Kind of a loud clientele/ seemed like local people. I was charged more at check in than I was quoted when I booked and the check in staff told me I “ was misinformed “. When I requested a manager the next morning, he was apologetic, adjusted the rate, and provided breakfast for our party. No refrigerator in the room- which was surprising. Beds and pillows were super comfy though. More

Date of stay: June 2019

Review collected in partnership with DoubleTree by Hilton

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More Reviews

Melissa A wrote a review Jun 2019
17 contributions
Convenient Location
Pros: The location is great! It took us only 17 minutes from downtown Philadelphia to the hotel. Bedding and linen are the quality you'd expect from Double Tree. The bathroom is well appointed. The room was spacious and the customer service was good.
Cons: The lobby has a lingering cigarette smoke odor. The rooms also have a smell that my husband described as somewhere between body odor and cooked spinach. The hallways need a good vacuum.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
lymanc2017 wrote a review Jun 2019
11 contributions
Great Airport Parking Service
Alphonso is the Man! Great service. Got me to the airport fast and easy! I would use the Spothero App to park for airport. $9 /day. The shuttle runs every 20 minutes and the hotel staff was nice and courteous. I would use them again.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
kimgP5127QG wrote a review Jun 2019
34 contributions20 helpful votes
Driver Alphonzo rocked
Very impressed with Doubletrees driver, Alphonso Mott. Great communication, quick service and had cookies ready for us! Super personable and got us to our gate in plenty of time. Thank you for the great service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kristin J wrote a review Jun 2019
18 contributions
Nice staff and facility, low quality rooms
Our drawers to our dresser keep coming open! We laughed when we saw that on someone else’s post. Here’s the deal: staff are AMAZING, the lobby is great, fruit water is a nice touch, and free shuttles are great. The location is perfect for a quick trip while flying. The downside is the room. Loud AC with bad air quality, a weird vent in the shower, and peeling ceiling in shower, bad water quality, and no fridge. Far from downtown, but could be okay for events at Wells Fargo and etc. we stayed for ISTE conference and it suited our stay perfectly!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Escape67651210598 wrote a review Jun 2019
1 contribution
My Bad experince at the Doubletree Philly
Horrible service from shuttle pick up to checking in and restaurant service. Employees seems not to care about service especially to a Hilton Honors clientsor they just need more training. I was very disappointed the way i was treaded a check in.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.