Convenient to hop on 95 to all of the downtown attractions in less than 20 min. Easy to get back to the highway to return home as well. The price was good for the value. I didn't like having to pay for parking, but the area felt safe and secure- well worth it. More
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Taking safety measures
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Eventhough I asked for 6 pillows they wasn't firm..I left the hotel with my neck and shoulders hurting. I also wanted to use the pool but it was dirty by having things floating in it and the temperature was not comfortable.
Thank you for choosing to stay at our hotel and for your review. We hope you will accept our apologies for the issues with your guest room pillows and that the pool temperature was not to you liking. We would like the opportunity to improve your overall opinion of our hotel, and we hope you will stay with us again on your next trip to our area.
With Hospitality,
Paul J. Gibson
General Manager
They have a free shuttle to and from the airport which came in handy. The Hilton Honors happy hour in the restaurant was excellent. As was the breakfast buffet.
The room was spacious and comfortable. My room looked right out to the airport. I went to check out the pool and gym as they seemed decent. Wasn’t too busy on my visit.
Thank you for your nice review of DoubleTree by Hilton Hotel Philadelphia Airport. We are delighted to read you loved the delicious breakfast offerings and that you also enjoyed the happy hour. It is also good to know your well-appointed room provided you with all the comforts you expected. We look forward to welcoming you again soon.
With Hospitality,
Paul J. Gibson
General Manager
Waited over 1 hour for the shuttle bus, even though they told me on three calls that it was on the way, it was two minutes away, and yet I waited an hour. Shuttle bus operator said she went by twice and didn't see me. I was standing there all alone for the most part, and she most certainly never stopped or slowed down or maybe never went by! The hotel room itself was fine. Shuttle to the airport next morning was timely.
Thank you for choosing DoubleTree by Hilton Hotel Philadelphia Airport. It is good to know you liked your room and that overall you had a pleasant stay with us. However, we are sorry for the inconvenience you had due to the shuttle service. We have taken steps to ensure this does not occur again. We hope the positive aspects of your visit will bring you back to us.
With Hospitality,
Paul J. Gibson
General Manager
This service is absolutely terrible. We waited for an hour and every shuttle that came was full. My husband finally had to take a full bus back to the hotel to get our car and come back to the airport and pick us up. When we complained we were told not to park there if we didn’t like it. Trust me, we won’t.
Dear J1685MBchristines,
We typically receive positive feedback about our shuttle service and staff, so we regret that your experience was less than satisfactory. We hope you will give us another opportunity to have you as our guest. We are confident we can replace this experience with a much more positive memory!
With Hospitality,
Paul J. Gibson
General Manager
No worries for an early morning flight....comfortable night sleep...clean and friendly place. The very early morning shuttle over to the airport was perfect. Mike the driver was so friendly and helpful, no need to worry about your bags, he took care of everything with a smile!.
Thank you for choosing DoubleTree by Hilton Hotel Philadelphia Airport and for your fantastic review. We are glad to know you loved our well-maintained property, and we also appreciate you highlighting our complimentary shuttle service. Mike is a valued member of our team, so it is no surprise he took such great care of you. Please be assured that we will share your comments with him. It was a pleasure having you as our guest, and we look forward to hosting you again soon.
With Hospitality,
Paul J. Gibson
General Manager
