There was marijuana being smoked and There were lots of noise and arguing going on at all times of the night. There was marijuana smell all over the hotel and end the elevators where children were. This was reported to the staff and nothing was done. Unfortunately this ruined a great night.More
DoubleTree
Taking safety measures
Booking.comTaking safety measures
Booking.comTaking safety measures
Location, front desk staff and dining room staff were all very professional and special kudos to Mike, the valet driver. He was prompt, courteous and very helpful to and from the airport. Hope to have him again.
Thank you for the generous review of the DoubleTree by Hilton Hotel Philadelphia Airport. We are delighted to know you loved our location and that you were impressed with our courteous associates. Your compliments will surely be shared with our team, especially with mike, and we look forward to your next visit.
With Hospitality,
Paul J. Gibson
General Manager
Hotel is located very close to the airport and provides great transfers to and from the airport. The staff that checked us in was friendly and helpful. We will stay here again and recommend this property.
Jessica,
Thank you for the positive review of the DoubleTree by Hilton Hotel Philadelphia Airport. It’s a pleasure to know you loved our location and that you could take advantage of our shuttle service. We appreciate you highlighting our cordial service and look forward to welcoming you back soon.
With Hospitality,
Paul J. Gibson
General Manager
This property provides na clean and comfortable stay for overnight departures and arrivals at PHL Close proximity to the highway adds a bit of noise, but it is not insurmountable. Plus - clean and large room. Minus - charge for parking and no free breakfast other than coffee to make in your room.
Paul,
Thank you for reviewing the DoubleTree by Hilton Hotel Philadelphia Airport. We are glad you enjoyed our well-kept accommodations and that our proximity to the airport was ideal for your needs. However, we regret we missed meeting some of your expectations. We value your business and hope to welcome you back soon.
With Hospitality,
Paul J. Gibson
General Manager
I’ve stayed at this hotel three times now and every single time I had a problem with there being hot water . I had to take cold showers on one occasion . Housekeeping did not clean my room properly after returning from running errands. I even called and told the front desk to make sure they cleaned my room because during another stay here they didn’t. My phone was broken in the room and after being told they’d send someone up, they never came to fix it. I had to switch rooms which was a huge inconvenience because I had all my bags unpacked and settled in the room they gave me. On top of all this they double charged me upon arrival and I was told they couldn’t do anything until I checked out. I’ll never stay here again
Thank you for choosing to stay at our hotel and for your detailed review. We are truly sorry you experienced so many difficulties during your stay with us and that you were not completely satisfied. We are actively investigating your bill and appreciate you letting us know. We would like the opportunity to improve your overall opinion of our hotel, and we hope you will stay with us again on your next trip to our area.
With Hospitality,
Paul J. Gibson
General Manager
After an exhausting day traveling the kind and attentive welcome at the Doubletree reminded us truly great service does still exist. We arrived in our room and found my husband had sent us some gifts through the hotel. They were a surprise and delivered perfectly! We ventured to the Hilton Honors Reception where my daughter got a snack and I was able to relax with a complimentary glass of wine in hand. We ordered room service for dinner and breakfast the next morning and the quality of the food was very good. Sharon in food services provided outstanding service and true kindness. The housekeeping staff on the third floor also made us smile as they laughed with me and my daughter as we headed for checkout and another long day in front of us. My heartfelt thanks goes to the staff. We were there for a funeral and they made us feel well cared for... a blessing in a tough situation.
It was a pleasure reading about the excellent service you received from us at DoubleTree by Hilton Hotel Philadelphia Airport. Thank you for taking the time to acknowledge the efforts of our dedicated team. We will share your compliments with our staff, especially with Sharon, for making you and your daughter feel comfortable. We appreciate your loyalty towards our brand and look forward to welcoming you both back soon.
With Hospitality,
Paul J. Gibson
General Manager
