We stayed at the Omni because a "deal" was offered on Expedia. Even though we had a reservation at the Sheraton near the Philadelphia Museum, we switched to the Omni, thinking it would be nicer at the same price (with taxes, around $200). Check in was fine, and some of the staff were very friendly and courteous. We returned late, tired, and were looking forward to a restful sleep. But there was a loud motor near the room that ran for about 3 minutes every half hour or so throughout the night. This was some sort of air-conditioning equipment associated with the hotel building itself--not street noise (we were on the 10th floor). We called the desk to complain and ask for a room switch. They acted like this was the first time they'd heard of the noise problem, which I'm pretty sure is a regular feature of this particular room. Also, of course, they claimed that there were no other rooms available. So we got very little sleep. In the morning, my partner went down to the manager to try to get the rate adjusted because of our uncomfortable night. The manager said that there would be no charge at all for the room, but that we'd have to contact Expedia to clear the charge. Apparently this procedure is very complicated...we haven't been able to resolve it yet. Expedia said they tried to contact the manager...but no luck so far. It looks like lots of our time (valuable time!) will be wasted on this. Will it be resolved? Who knows. But the "4 Stars" rating for this hotel is totally bogus. Not recommended.
- Official Description (provided by the hotel):
- Like the forefathers who inspired the birth of a new nation, The Franklin Hotel at Independence Park invites you to join a hotel revolution. Formerly the Omni Hotel at Independence Park, our elegant hotel in Old City Philadelphia, Pennsylvania has undergone a transformation to an exciting new hotel designed to set new standard among Philadelphia hotels. Featuring a blend of sophistication and charm, our deluxe guest rooms offer a park view or they overlook Independence National Park. A fine dining restaurant overlooking Independence Park, Azalea serves delectable American regional cuisine for breakfast, lunch and dinner. Philadelphia's most popular things to see and do are only steps away from our doorstep. Our luxury downtown Philadelphia hotel offers elegance and style at its best, all within walking distance of the Liberty Bell, U.S. Mint, Independence Hall and Franklin Court, the site where Benjamin Franklin's House once stood. ... more less
- Reservation Options:
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- Also Known As:
- Omni Hotel Philadelphia
- Omni Hotel Independence Park
- Omni Philadelphia