We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Didn't live up to my positive Omni Richmond experience”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
The Franklin Hotel at Independence Park
Ranked #25 of 85 Hotels in Philadelphia
Certificate of Excellence
GreenLeadersBronze level
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Didn't live up to my positive Omni Richmond experience”
Reviewed February 3, 2014 via mobile

Cleanliness, Cleanliness, cleanliness. Just not there. Stains on both the top comforter and sheets. Stains on the curtains. I found a nice long hair that wasn't mine on my bed. Hmm. Free wifi though. Great location. Friendly staff.

Stayed February 2014, traveled with friends
Helpful?
2 Thank David s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,619 reviews from our community

Traveler rating
    859
    485
    160
    77
    38
See reviews for
554
453
68
305
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (243)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Linwood, NJ, United States
1 review
Reviewed February 3, 2014

The staff was friendly and efficient but the room needs to be completely remodeled. The shower handle was falling off, the carpet was not soft and it just was not at the 4 star level I have come to expect.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Alexis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
50 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 3, 2014 via mobile

Awesome hotel. Very upscale at a very affordable price. Definitely dug the complimentary coffee/tea waiting outside my door in the morning. Walking distance to all the historical stuff. Excellent customer service by the staff. Would definitely stay there again

Stayed January 2014, traveled as a couple
Helpful?
Thank jdny33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed February 3, 2014

Hotel overall was excellent. The weather was miserable when we were there (Late January), but the room was very warm, quiet and cozy. Room Service breakfasts that I ordered were very good and not too hatefully expensive. My only complaint was that I specifically ordered a room with a tub, and then the tub drain closure didn't work. To be fair, I didn't bother to report it, but these things should be evident (the drain hardware completely removed and laying above the drain) to the cleaning staff who are supposedly cleaning it everyday! A robe would have been nice.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Nancy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
104 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 30, 2014 via mobile

We had some meetings in the area the next day. So we decided to stay over the night before. The Omni was so perfect for us. Where it was in Old Town was three steps away from our restaurant. The room was large with a couch to watch TV . beautiful views. Very cozy. My only issue was the fitness center had no earphones for the tv. And the restaurant was just ok. But it was a very nice experience and we will return.

Stayed January 2014
Helpful?
Thank love5star18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rockville, United States
1 review
Reviewed January 29, 2014

the hotel is very pleasant and the staff extremely attentive. The room was clean but the temperate control was very poor. It was cold and dry and i could not get it to be comfortable. I have stayed at many Omni Hotels and my experience has always been goof to excellent. This trip was at best okay

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Ken C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trumansburg, United States
1 review
Reviewed January 28, 2014

The Omni was an absolutely fantastic choice for our stay in Philadelphia. From the moment we arrived, we felt welcome and comfortable. The customer service in every area exceeded even a rating of '10'. Perfect place, very relaxing, affordable, excellent views and location. We will be returning soon!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Ann S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Philadelphia hotels
Loews Philadelphia Hotel
#7 of 85 in Philadelphia
4.5 of 5 bubbles 4,786 reviews
Show Prices
Show Prices
Show Prices
City Center West
Kimpton Hotel Palomar Philadelphia
Penn's View Hotel
#10 of 85 in Philadelphia
4.5 of 5 bubbles 767 reviews
Show Prices
Show Prices
Show Prices

Been to The Franklin Hotel at Independence Park? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Franklin Hotel at Independence Park

Property: The Franklin Hotel at Independence Park
Address: 401 Chestnut St, Philadelphia, PA 19106-2425
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#6 Family Hotel in Philadelphia
#7 Spa Hotel in Philadelphia
#13 Green Hotel in Philadelphia
#14 Business Hotel in Philadelphia
#15 Luxury Hotel in Philadelphia
#15 Romantic Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Franklin Hotel at Independence Park 4*
Number of rooms: 150
Official Description (provided by the hotel):
Like the forefathers who inspired the birth of a new nation, this hotel invites you to join a hotel revolution. Formerly the Omni Hotel at Independence Park, this hotel is about to undergo a transformation to an exciting new hotel designed to set new standard among Philadelphia Hotels. Our 150 exquisitely appointed guest rooms, some of Philadelphia's finest accommodations, are the ultimate refuge. Featuring a blend of sophistication and charm, our deluxe hotel rooms offer a park view or overlook Independence National Park. A fine dining restaurant overlooking Independence Park, Azalea serves delectable American regional cuisine for breakfast, lunch and dinner. Host your inspirational meeting or banquet in spaces where national history has been forged. Philadelphia's most popular things to see and do are only steps away from our hotel doorstep. Concierge services and business center on hand help facilitate business endeavors. Complement your meeting with customized catering services and modern audiovisual facilities. This luxury downtown Philadelphia hotel offers elegance and style at its best-all within walking distance of the Liberty Bell, U.S. Mint, Independence Hall and Franklin Court, the site where Benjamin Franklin's House once stood. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Marriott, Hotwire, Hotels.com, Orbitz, Priceline, HotelsforEveryone, getaroom.com, HotelQuickly, HotelsClick and Hotel.de so you can book your The Franklin Hotel at Independence Park reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Omni Hotel Philadelphia
Omni Hotel Independence Park
Omni Philadelphia

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing