We stayed here over the rainy weekend for a last minute relaxation getaway and were very pleasantly surprised. We limited our expectations after reading many of the reviews here. While there are many things we disagree with, we do agree that it is not worth $300/night or more. We stayed for a total of $100 (taxes & fees included) after placing a bid on Priceline.com
Valet & Front Desk Staff - very courteous and promptly greeted us upon arrival. We saw gift bags behind the desk for a wedding and they had many guests checking in at the same time as us (Saturday afternoon). Although we arrived before check-in, we were able to go straight to our room (Queen bed on 24th floor).
Art Deco Decor - while some reviews mention it feeling "cold", we loved the art deco decor and how they opted to keep most of the original architechtural details. It added to the hotel's charm/uniquness in our opinion.
Room - overall very clean & cozy. Yes there were reminants of an OLD spill under the glass top covering the desk, but we figured housekeeping only focused on what was on top for the top suface etc for the sake of timely turning the room over for the next guest or just didn't see it b/c the desk's actual surface is black. Anyway...the sheets were VERY soft and of a very good quality. The room temperature was PERFECT - usually you find the room too cold or too hot when you enter it but we never had to touch the thermostat in the room or the bathroom.
Bed - absolutely AMAZING! We had the best sleep ever and ended up just staying in most of the day because we couldn't get out of it because it was so comfortable. All bed linens were IMMACULATE!! Very impressive given everything is crisp white, including the comforter/duvet and throw.
Bathroom - we had a huge bathroom that had it's own thermostat (very necessary given the three large windows that are in the bathroom). It was beautifully done in the art deco style and also VERY CLEAN. No stains or dingy looking towels or washcloths.
Room Service - as seen in other reviews, the prices were surprisingly reasonable given the hotel's location etc... We ordered both lunch and dinner and each time our food arrived before the estimated delivery time we were given at the time of order. Equally surprising was the quality of the food - EXCELLENT. We had everything from the cheese steak to mac & cheese to the seabass, cheesecake (asked for caramel drizzle on it), chocolate shake & milkshake. The hot food items arrived piping hot.
Housekeeping - very responsive and promptly brought up the additional towels and wash cloths we requested.
NOISE - while you really can not hear your neighbor, you CAN hear everything going on in the hallway and doors seem to slam shut a lot (fairly typical for most hotels). Also, someone diagonally down the hall from us had a very upset Flower Girl on their hands so we could hear her screams and cries a lot. Lastly, you can hear the drains going nonstop from the bathroom. We fixed this by closing the bathroom door.
However, we did NOT hear a lot of city noise or feel a draft from the windows - Very nice!
TV service - apparently they have satellite tv. Since we were there during very bad rain storms there were several channels that had "No Signal". We tried watching a movie on HBO and it was constantly interrupted due to signal loss.
Lack of a swivel for the TV - The tv stand in the armoir does not have a swivel so it is somewhat difficult to watch it from one side of the bed.
Restaurant/Breakfast - I guess it was what we ordered (Crab Meat Hash & Poached Eggs & Philly Steak and Eggs), but we were really let down after the great food we had via Room Service. The restaurant itself is very trendy and spacious. The staff was fairly attentive and good.
The others are not really "Cons" but suggestions:
Room Service pick-up - we got mixed messages from the room service staff delivering our food. The afternoon delivery person told us to set our tray outside of our door when we are finished. The evening person told us to call Room Service to let them know we are finished. We followed the afternoon person's instructions and our tray was removed. No biggie - our suggestion is to just put your tray outside your door - it will be picked up.
- Official Description (provided by the hotel):
- The first skyscraper ever built in the City of Brotherly Love is home to Loews Philadelphia Hotel. Contemporary decor and gracious hospitality make Loews Philadelphia one of Center City's most inviting luxury hotels, recognized as one of the "World's Best" by Travel + Leisure readers. The supremely comfortable 581 guest rooms include 12 suites and 54 concierge club rooms, all of which are luxuriously appointed and are furnished to suit the needs of both families and business travelers Located in the heart of the city with the famous PSFS sign still illuminating the Philadelphia skyline, Loews Philadelphia Hotel is perfectly situated so you can take advantage of everything this city has to offer. ... more less
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- Also Known As:
- Philadelphia Loews
- Lowes Philadelphia
- Loews Hotel Philadelphia