Well, they still haven't improved their check-in policy. I arrived at 1:30 and was hoping to check in a bit early, as I had a conference paper to give at 3:30 7 blocks away. I was told the room "was clean--they were just doing the finishing touches to it," so I asked how long they thought it would take. At that point I was told "they couldn't guarantee me a room until 3." I went to the bathroom, returned, only to find several other groups checking in. When I asked about my own room, I was told it still wasn't ready! Now perhaps all of the other people checking in before me had reserved huge suites. But I had the distinct sense that, because I had a slightly discounted conference rate, they were not going to give me a room until three because they preferred to hold the empty rooms in case other customers showed up. I suppose this policy makes sense economically, but why stay at the 4 seasons if one is going to be treated like a 2nd-class citizen? Only go to this hotel if you're paying rack rate, in other words.
On the plus side, they now have their story down. But, it gives the impression the room will be ready in a moment, when what they really mean is go away and come back at 3. I admit to being surprised--this is the first time I've stayed at a hotel where the front desk has been so absolutely unapologetic or unaccomodating and it was a bit surprising. Even a "so sorry--we're fully booked because of the conference" would have made a difference.
For what it's worth, here are my other observations:
Nice, tastefully furnished rooms
Very comfortable bed and sheets
Great doormen and very thoughtful valet parking--the gentleman even made good suggestions on what luggage to send up and what I should keep with me.
I was not terribly impressed with the spa area. Frankly, it was not nearly as nice as the gyms I'm used to in the Bay Area. I went down there at the suggestion of the front desk to try to relax before my panel. But, it was cramped, there was no comfortable place to sit, and they hadn't replenished their supply of grooming items at the counter, which was a problem since my luggage was in limbo somewhere.
Also, I had no verizon coverage anywhere in the hotel that I could find. I was sort of dismayed to pay $5 for the imported chocolate bar from the minibar (no chocolates on the pillow, sigh) only to find that it was fake "suisse" chocolate (made in the USA) that was quite bad. Spoiled by Trader Joes chocolate, who would have thought?
Finally, I admit to missing a coffee maker in the room to make some herbal tea at night or a pot of coffee in the morning. Call me frugal, but I just couldn't summon up the gumption to order $10 cups of tea or coffee. (Actually, I knew my husband would kill me).
Finally, the rooms aren't terribly soundproofed, and I had little kids in the room next to me pulling on the connecting door handle and trying to get the door open late into the evening.
No doubt all of these smaller issues would not have bothered me as much if I had been treated a bit better at check in. All in all, it's a beautiful hotel. But, I've realized it's nicer to be treated like royalty at a mid-tier hotel than like riff-raff at the 4 seasons.
- Official Description (provided by the hotel):
- The Logan is an independent hotel that blends sophistication with modern luxury. As Philadelphia's hotel we are a social hub in the heart of the cultural district, complete with outdoor living spaces and unique culinary experiences. We share the story of this great city through our inspired design features and locally curated art collection. Located on historic Logan Square, The Logan Hotel is within easy walking distance to Museums, galleries and the Franklin Institute. This modern luxury hotel features 391 guest rooms and suites, over 14,000 square feet of event space, full service Spa & Fitness, Urban Farmer Steakhouse, The Commons Lobby Bar and the city's biggest and best roof top bar, Assembly. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hilton Hotels Direct, Hotels.com, Travelocity, Orbitz, Hotwire, Priceline, HotelsforEveryone, Cheap Tickets, getaroom.com, Cancelon, HotelsClick, TripOnline SA, HotelQuickly and Hotel.de so you can book your The Logan Philadelphia, Curio Collection by Hilton reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- 4 Seasons Hotel Philadelphia
- Four Seasons Philadelphia
- Philadelphia Four Seasons