I will begin this review with the preface that I am a firm believer in the reviews provided by users here on Trip Advisor and have never had an issue previously. This is a very nice property and can understand why it is highly rated, but a number one ranking is very much overstated. We arrived at the hotel to learn that our room type reserved six months ago was not going to be honored. In addition, based on reviews on Trip Advisor, we requested a high floor, that was not honored either despite promises on the telephone just days prior to our arrival. We were initially given room 201 directly over the nightclub and were told if we had a problem they would switch us. After some back and forth with the sole employee on the property at the front desk, we were moved to room 304 on the south side of the building. In addition, the front desk clerk told us that a wedding party was occupying the 4th and 5th floors, and most of the 3rd floor. Also, our original room had a broken air conditioner. This was all told to us approximately an hour after check in. The could have actually told us the truth, which instead, was that when we checked in our room was already given away despite it being 3:30PM to a customer who was willing to pay more for the room.
The overall property is well maintained and the rooms are clean. As with any boutique hotel the rooms have a unique style. The rooms have satellite TV as well as what appears to be a VOIP telephone system. The bathroom was large and the shower had two showerheads. The room lacks proper lighting, but the lamps did look nice. The free breakfast menu is very limited, but the nice touch is they deliver it to your room in the morning.
The major problem with this property is the nightclub on the ground level. Upon our return to the hotel at midnight the music could be heard a block away. In our 3rd floor room the music was still audible and you could feel some of the vibrations. The people on the 2nd floor must have had a nightmare stay. Our stay was on a Saturday night, so perhaps that is why other reviewers did not notice this issue. So weekend guests beware.
The hotel made a good faith effort to rectify their shortcomings regarding the inability to honor a reservation by comping us the night. In the words of Jerry Seinfeld, “See, you know how to take the reservation, you just don’t know how to hold the reservation — and that’s really the most important part of the reservation, the holding. Anybody can just take them.”
I do not think I would stay at this property again or recommend it to any Philadelphia visitors.
- Official Description (provided by the hotel):
- The Independent is a 24-room boutique hotel located in a fully restored Georgian-Revival building located at 1234 Locust Street in the vibrant Midtown Village area of Center City, Philadelphia. Now listed on the National Register of Historic Places, The Independent is ideal for tourists and business travelers looking for a grand feel in a boutique, personalized hotel experience. Our guests experience luxury accommodations in the heart of Philadelphia, and are able to walk to theaters, the Liberty Bell, Independence Hall, Rittenhouse and other Philadelphia attractions. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Orbitz, Priceline, Travelocity and Jetsetter so you can book your The Independent reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Independent Hotel Philadelphia
- Independent Hotel Philadelphia
- Independent Boutique Hotel Philadelphia