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“Great Service - Fun way to kick off weekend”
Review of Hard Rock Cafe

Hard Rock Cafe
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Ranked #128 of 4,372 Restaurants in Philadelphia
Cuisines: American
More restaurant details
Restaurant details
Good for: Families with children, Bar scene
Dining options: Lunch, Dinner, Late Night, Reservations
Neighborhood: City Center East
Philly PA
Level Contributor
80 reviews
43 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
“Great Service - Fun way to kick off weekend”
Reviewed December 29, 2012

Fun seeing all the old video's played. Our server was inviting and made out experience fun. We were killing time until our room was ready at the Lowe's - had a Margarita which was yummy.

Visited December 2012
Helpful?
Thank Kim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michael c, General Manager at Hard Rock Cafe, responded to this review, January 2, 2013
Thank you Kim, I appreciate the kind words. I will pass them on to our staff. Have a great day
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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649 reviews from our community

Visitor rating
    162
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    155
    56
    26
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Philadelphia, Pennsylvania
Level Contributor
20 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Overpriced food, average service”
Reviewed December 18, 2012

Went on a Saturday afternoon downtown, our first choice to eat was closed. Walking around we stumbled on the Hard Rock Cafe. It was about a 20 minute wait, which wasn't bad at all. The sat us in the back by the glass doors that lead to the other section of the restaurant. As it was December, whenever the door opened, a cold draft came in. There really wasn't much of a selection on the menu, the burgers were a little pricey. Food took some time to get to us and it was just an average burger, considering the price. There wasn't much in the line of decor, some larger pictures/memoribilia on the walls. For the money, 5 Guys Burgers blows this place away.

  • Visited December 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Jim E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michael c, General Manager at Hard Rock Cafe, responded to this review, December 19, 2012
Sorry for your experience in my cafe. Please let us know if there are any issues with your food and we can fix it immediately. Please don't hesitate to ask to move tables as we will accomadate to make sure your experience is memorable. Thank you for your time Jim
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
48 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
“Not like the other Hard Rocks.”
Reviewed December 15, 2012

We usually hit the Hard Rocks when traveling because they provide consistent good food with good service.
We tried our home town Hard Rock and was disappointed with both the food and service. It seemed like Philly's menu was trimmed down so the choices seemed limited. Also it took over 20 minutes to get our food after we ordered.

Visited December 2012
Helpful?
Thank stosh h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michael c, General Manager at Hard Rock Cafe, responded to this review, December 17, 2012
Sorry about your experience at my cafe. Our menu is the same all over the country, was there something specific you were looking for? We pride ourselves on great food and great service but sometimes we do make mistakes. If there is any issue in one of our cafes please don't hesitate to alert a manager and we will fix it immediately. Thank you for your feedback
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“New remodeled Hard Rock”
Reviewed November 22, 2012 via mobile

We have been here every year for the past 7 years. We were surprised to see a brand new restaurant. Food was ok and service was ok also. Average as usual. Decor is allways the best part.

Helpful?
Thank Frank B
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
michael c, General Manager at Hard Rock Cafe, responded to this review, November 23, 2012
Thank you frank for your comments. We will continue to get use to our new venue and expanded size. We are striving to give the best possible food and service as we are bringing in new team members and training new outstanding cooks.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Detroit, Michigan
Level Contributor
50 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
“Well first of all, I am a Hard Rock fan!”
Reviewed November 20, 2012

Had a delightful lunch. Had to get the onion rings! Always get the onion rings. We sat closer to the convention center door so that we could talk, but could still enjoy the music.

Visited October 2012
Helpful?
Thank Spirit7759
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michael c, General Manager at Hard Rock Cafe, responded to this review, November 23, 2012
Thank you for your comments. We just finished our remodel of our cafe so our second dining room is now open. Please come in when you are in town and I will give you a tour.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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