My husband and I, along with my parents and my sister and her family all decided to meet in Philadelphia as a central location for the Fourth of July. My sister chose to stay at the Sheraton Philadelphia Center Hotel. Unfortunately, I was quite disappointed.
First, after originally booking my hotel stay online (about a month in advance), I called the hotel personally to see if my family’s rooms could be next to one another. The receptionist assured me that this would not be a problem, and she would be happy to accommodate me. I didn’t worry about it again.
However, when I arrived, it was a different story. We reached the hotel around 1 p.m., which is early, as check-in is 3 p.m. I went to the desk to ask about parking and to confirm that our rooms would be next to one another. The man at the desk told me he had no record indicating that we had made this request, but would place a note in the database and said he would make sure this happened. No one was able to check in at 1 p.m. because none of the rooms had been cleaned.
We went out to lunch and returned around 4 p.m. for what we presumed would be a quick check-in. Unfortunately, there was a line that wrapped around the lobby, and we waited for the next hour and a half to reach the front desk. (This was especially challenging for those families with small children- the only positive things I can say is that some men who worked at the hotel came around with bottled water for the many people who were waiting in line)
My husband and parent's checked in, but my brother-in-law was told that his room was not available (at 5:30!) and he had the choice to either take a room on another floor or wait until they were finished cleaning. He ended up waiting and was placed on the opposite end of the floor. This made things difficult, as they have a teenager and a young child, and we were not able to fluidly move back and forth between family members.
When my husband and I finally made it into our room, there was a wet, dirty wash cloth waiting for us on the floor when we entered. I left it outside the room on the floor, and it was still there the next morning.
I had stayed at the Palomar Hotel the night before (Loved it- although the bed’s aren’t the most comfortable), and the stark difference between the two hotels was shocking. Unfortunately, I cannot recommend the Sheraton, at least the Sheraton Philadelphia City Center Hotel. If they had known they were going to have this many people staying at their hotel on this holiday weekend, they should have either brought more staff in to work or not booked so many people at their hotel.
- Official Description (provided by the hotel):
- A superb travel experience awaits at Sheraton Philadelphia Downtown Hotel. Ideally situated in Center City and located within walking distance of most of Philadelphia's top attractions, including the Franklin Institution and the Pennsylvania Convention Center, we're the perfect location for seeing all that the city has to offer. Recently redesigned, our hotel features upgrades to our indoor pool, meeting spaces and our state-of-the-art Sheraton fitness center. We also boast comfortable, spacious accommodations and several delicious on-site dining options. Whether it's for work or play - or perhaps a bit of both - we look forward to hosting your visit at Sheraton Philadelphia Downtown Hotel. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Philadelphia City Center Hotel
- Sheraton Hotel Philadelphia
- Sheraton City Center Hotel
- Philadelphia Sheraton