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“Treated us like valued guests”

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Sheraton Philadelphia Downtown Hotel
Ranked #52 of 86 Hotels in Philadelphia
Northern Virginia
Level 4 Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Treated us like valued guests”
Reviewed March 2, 2006

For the price and location, this hotel is a very good option. We stayed for only one night, February 10th. The hotel is easy to get to from 95. Parking was difficult since they have a small 2 level underground garage but they allowed us to self-park in the valet area, they were very accommodating and helpful. When we checked in originally the room we received had half eaten wheel of cheese and some drinks in it, the bathroom had also been used. After a quick call to the front desk they provided us with another room, sans cheese and with a clean bathroom. It was all very swift and painless. They sent us a basket of snacks, drinks and wine for the inconvenience. It was unexpected and unnecessary but much appreciated.

They went out of their way to make it up to us when other hotels would have been less responsive and more inconvenient just to get another room. The hotel treated us like the rooms were more expensive and we were valued guests. The staff was very courteous and friendly. It was busy during our stay as there was a conference being held there but that did not negatively affect our experience in any way. The lobby bar was a nice place to lounge and again the bartender was attentive and sociable. Our room was spacious, clean and offered a great view. The bathrooms seemed recently renovated and were very pleasant. The location to the Franklin Institute can’t be beat and there are numerous little restaurants and bars in the area that are safe to walk to. Check out was a breeze as it was available to do so over the TV.

I was apprehensive about this hotel initially since I was unfamiliar with it and the city in general but was very pleased with the end result and would suggest it to anyone looking to stay in that area of Philadelphia.

  • Stayed February 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank poohie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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A TripAdvisor Member
Reviewed February 24, 2006

My friend and I booked this hotel sight unseen for our first trip to Philly. We were so pleasantly surprised. The room was very large, nicely decorated and very clean. The staff was courteous and helpful. We walked to the Liberty Bell, etc. and walked back. Liked it so much, I've booked it for a family trip next week. I'm sorry others have not had
the same positive experience. They should give it another try, and I'll report back on my second stay.

  • Stayed April 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jersey Shore
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 18, 2006

You people just love reporting every little bad thing, but don't take the time the write the good things! People just love to complain!!!The hotel was nice and I don't recall seeing a dirty room or a worn- out lobby! My room was very clean and the rest of the property looked great. It was well worth the rate I paid. If you are looking for a good deal on a city hotel, try out the Wyndham! Don't listen to all these negative people.

  • Stayed February 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Yankees2123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new york
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 18, 2006

we stayed the hotel for one night.checking and check out was very easy. staffs were very pleasant and helpful. room was very clean and nice. the parking fee $ 25 dollar was little bit high. we got a good price through hotwire. i strongly agree that this is good bargain.

  • Stayed February 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank jacob722
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
earlville, ny
Level 6 Contributor
212 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed January 9, 2006

we stayed here fro 2 nites unable to cancel for 2nd nite due to "prepay" bargain price. room was dirty..food in fridge..qtips on floor..GUM stuck to wall. pool was utterly unacceptable. no hot tub, although current AAA book sates there is? hmm? noise in hall at 3 am was unbelievable. coffee pot filthy! maid who re-cleaned our room very pleasant and aplogetic but when you check in and want to rest before dinner this is impossible when your room is being cleaned. Never would recommend.

  • Stayed December 2005, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank lorri p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Philadelphia hotels

Philadelphia
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 4, 2006

I nve actually stayed at the hotel. I did make a reservation which I cancelled due to plans to go to Atlantic city instead. I was later billed by the hotel for the room and was told that someone had in fact stayed at the hotel in my room under my name and charged it to my credit card. Hmmm, who would have my name , credit card # and exp. date except for a hotel employee? I have tried to settle this w/ the hotel but have been ignored and my credit card company is in the process of disputing the charge. WARNING: there are obviously some scam artists working here- be careful!

  • Stayed October 2005
    • Service
Helpful?
10 Thank Jeannette R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eynon, PA
Level 4 Contributor
29 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed January 2, 2006

I stayed here for one night in early January '06, having booked via Hotwire and received a very good rate. They seem to have rooms on Hotwire fairly frequently; comes up there as a 3.5 star in west Center City, which is close enough. (The location is two blocks northwest of City Hall, very close to the main science museums, the children's museum, and the Free Library; the art museum is only slightly farther off.) I had an 18th floor room; it was clean and everything worked, though it was slightly short on toilet paper (this turned out not to be an issue, fortunately) and I had to scrounge coffee from a maid to use the coffee maker. I didn't use the fitness center equipment (though there was plenty of it); the pool was very warm if a bit deserted, at the end of a long corridor, and lacking towels. Parking was $25/day with full in/out privileges. So overall, I was happy with the value received for the price I paid; I would have been much less happy at $180.

  • Stayed January 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank CanariesPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Philadelphia Downtown Hotel

Property: Sheraton Philadelphia Downtown Hotel
Address: 201 N 17th St, 17th & Race Streets, Philadelphia, PA 19103-1201
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #52 of 86 Hotels in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
Official Description (provided by the hotel):
Sheraton Philadelphia Downtown hotel is near the Franklin Institute, the Convention Center, and many corporations. We have 757 guest rooms, free wifi, and 38 meeting rooms/58,000 sq ft of event space ... more   less 
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton Hotel Philadelphia
Sheraton City Center Hotel
Philadelphia Sheraton

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