For the price and location, this hotel is a very good option. We stayed for only one night, February 10th. The hotel is easy to get to from 95. Parking was difficult since they have a small 2 level underground garage but they allowed us to self-park in the valet area, they were very accommodating and helpful. When we checked in originally the room we received had half eaten wheel of cheese and some drinks in it, the bathroom had also been used. After a quick call to the front desk they provided us with another room, sans cheese and with a clean bathroom. It was all very swift and painless. They sent us a basket of snacks, drinks and wine for the inconvenience. It was unexpected and unnecessary but much appreciated.
They went out of their way to make it up to us when other hotels would have been less responsive and more inconvenient just to get another room. The hotel treated us like the rooms were more expensive and we were valued guests. The staff was very courteous and friendly. It was busy during our stay as there was a conference being held there but that did not negatively affect our experience in any way. The lobby bar was a nice place to lounge and again the bartender was attentive and sociable. Our room was spacious, clean and offered a great view. The bathrooms seemed recently renovated and were very pleasant. The location to the Franklin Institute can’t be beat and there are numerous little restaurants and bars in the area that are safe to walk to. Check out was a breeze as it was available to do so over the TV.
I was apprehensive about this hotel initially since I was unfamiliar with it and the city in general but was very pleased with the end result and would suggest it to anyone looking to stay in that area of Philadelphia.
- Official Description (provided by the hotel):
- Sheraton Philadelphia Downtown hotel is near the Franklin Institute, the Convention Center, and many corporations. We have 757 guest rooms, free wifi, and 38 meeting rooms/58,000 sq ft of event space ... more less
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- Also Known As:
- Sheraton Philadelphia City Center Hotel
- Sheraton Hotel Philadelphia
- Sheraton City Center Hotel
- Philadelphia Sheraton