After reading some of the reviews, I nearly cancelled my reservation, but decided that I would give the hotel a chance, having a backup plan in place. I am so glad I didn't cancel. I spent a weekend here with my two younger children. First of all, I must say every staff member I had any contact with was polite and very helpful. I ordered room service twice, my children enjoyed the pool and basketball court, and I even got above and beyond assistance from a bellhop who brought me a bucket of ice for my son who hurt his finger playing basketball. Check in was quick even though the lobby was very crowded. Being a ByRequest member, I had express check in and out. Room service food was delicious, service was prompt and courteous. We were even greeted several times in the hallways and at the elevators by housekeeping and hospitality staff members. I found the room to be clean and in order, everything was in working condition, plenty of towels, pillows, etc. The location of this hotel is very convenient to museums and you can get to the historic district, downtown, and Penn's Landing quite easily by riding the Phlash trolley for $1.00 per boarding or $4.00 per day, unlimited boarding. The Phlash stop is about a block away, and service arrives every 12 minutes. In closing, I am happy to say that we had a lovely stay at this hotel and I would definitely stay here again when visiting Philly.
- Official Description (provided by the hotel):
- Sheraton Philadelphia Downtown hotel is near the Franklin Institute, the Convention Center, and many corporations. We have 757 guest rooms, free wifi, and 38 meeting rooms/58,000 sq ft of event space ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Philadelphia City Center Hotel
- Sheraton City Center Hotel
- Sheraton Hotel Philadelphia
- Philadelphia Sheraton