We waited for an hour in line to check in, only to be told that the room would not be ready for another hour. After that hour passed, we stood in line again and were told that housekeeping had not yet reported that the room was ready, but that the desk clerk would gladly check for us. The desk clerk left (there were three desk clerks and a line of about 20 guests still waiting to check in), and returned 15 minutes later to tell us the room was ready. She sent us to a room that was completely unfinished, no beds, no phone, no lightbulbs in the lamps - completely unfinished. After another hour of arguement, we finally were able to speak to a manager who did take care of us very well, though our entire day was wasted by incompetent and rude staff. I would never stay here again.
- Official Description (provided by the hotel):
- A superb travel experience awaits at Sheraton Philadelphia Downtown Hotel. Ideally situated in Center City and located within walking distance of most of Philadelphia's top attractions, including the Franklin Institution and the Pennsylvania Convention Center, we're the perfect location for seeing all that the city has to offer. Recently redesigned, our hotel features upgrades to our indoor pool, meeting spaces and our state-of-the-art Sheraton fitness center. We also boast comfortable, spacious accommodations and several delicious on-site dining options. Whether it's for work or play - or perhaps a bit of both - we look forward to hosting your visit at Sheraton Philadelphia Downtown Hotel. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Philadelphia City Center Hotel
- Sheraton Hotel Philadelphia
- Sheraton City Center Hotel
- Philadelphia Sheraton