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“excellent customer service!”

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Sheraton Philadelphia Downtown Hotel
Ranked #55 of 87 Hotels in Philadelphia
Reviewed July 2, 2014

I found the staff at the Sheraton Philadelphia to be very welcoming and efficient. In particular, Avril at the front desk and Stella Gore, the cashier at the Starbucks concession -- both really went out of their way to make our stay enjoyable and memorable. Kudos to the management for having such motivated and professional employees.

  • Stayed: June 2014, traveled on business
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1  Thank intrepid888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded July 13, 2014

Dear intrepid888,

Thank you for the FIVE STAR review! We're thrilled that Stella and Avril were able to make such an impact on your stay and we look forward to recognizing them for another job well done. We hope to connect with you again soon!

Safe travels,

Jennifer Tang
Assistant Front Office Manager
Sheraton Philadelphia Downtown Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,064 - 1,070 of 2,628 reviews

Reviewed July 1, 2014

We checked in at 11 in the am after flying in very early in the morning. They had a room ready for us. The room was very nice and comfortable with all the amenities you would expect at a top rated hotel. The concierge was very helpful in giving us directions to the various attractions we were trying to get to even with the NHL Draft going on.

  • Stayed: June 2014, traveled with friends
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Thank Ellenmjax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded July 13, 2014

Dear Ellenmjax,

Thank you for your wonderful review of the Sheraton Philadelphia Downtown Hotel! We are always thrilled when an experienced traveler such as yourself leaves us such reassuring feedback. We hope to see you back in Philadelphia again soon!

Safe travels,

Jennifer Tang
Assistant Front Office Manager
Sheraton Philadelphia Downtown Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2014

Our entire stay at the Sheraton was wonderful. The check in process was simple and our room was spacious. We enjoyed the breakfast buffet which had wonderful made to order omelets. We were very satisfied. The NHL Draft guests were there as well but the hotel staff kept the lobby chaos to a minimum and everything flowed smoothly with the exception of some very crowded elevators at certain times of the morning but that is not unusual when you have that many guests leaving at once.

Room Tip: The closer to the elevator you are the more hallway noise you can expect. It wasn't anything to...
  • Stayed: June 2014, traveled with friends
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Thank Lizz T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded July 13, 2014

Dear Lizz T,

Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are glad that you had such a great stay! We can't wait to connect with you again soon!

Safe travels,

Jennifer Tang
Assistant Front Office Manager
Sheraton Philadelphia Downtown Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2014

This hotel is not spectacular but was comfortable for a 5 night stay. Rooms are average but again more than adequate, comfortable and clean. Some negatives, large gaps at the bottom of the doors so all hallway noise filters in. No mini refrigerator unless requested. Specific to room 527, Water from the hot water handle leaks all over the counter top when the water is on, the exterior door sticks and really needs to be pulled to get it to close.

The location was great. Walked to everything in town. Staff was friendly and professional.

Complaints:

During the day of the NHL draft when everyone was leaving for the event or others of us waiting for shuttles to the airport, management felt this was a good time for maintenance to be running a deafening power washer or something. Nobody could talk, cabbies could not hear when being called for and it was just uncomfortably loud. Next time wait until a slow time for this.

In the conference room a mouse began running about. This was comical seeing people scatter but not a good show for the hotel itself.

We had a great week and would still recommend this hotel to others.

Room Tip: Get above floor 5, the view gets better.
  • Stayed: June 2014, traveled on business
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Thank Lakerdude96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded July 13, 2014

Dear Lakerdude96,

Thank you for your review of our hotel. It looks like we missed the mark in a few different areas and we will certainly use your feedback to address any deficiencies.We're glad you enjoyed your stay overall and hope you give us another chance if you return to Philadelphia in the future.

Safe travels,

Jennifer Tang
Assistant Front Office Manager
Sheraton Philadelphia Downtown Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2014

Was at the Sheraton Philadelphia Downtown for a conference last week. The facility was nice and the rooms seemed clean and was above average.
The location of the Hotel is great and close to the center of downtown and walking distance to multiple restaurants.
Not sure if it was just the conference we were at but the hotel didn't set up coffee and other drinks for the attendee's of the conference.
Also there is no free internet service in the hotel except in the lobby area. You have to pay $12 per day for internet service.

Overall the Hotel was nice and served the purpose of the conference.

  • Stayed: June 2014, traveled on business
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Thank john v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded July 11, 2014

Dear john v,

Thank you for your review of the Sheraton Philadelphia Downtown Hotel. Wifi charges are common in major, downtown hotels, and we apologize if the charge was unexpected. We are glad you enjoyed the rest of your stay.We hope to see you back in Philadelphia again soon!

Safe travels,

Jennifer Tang
Assistant Front Office Manager
Sheraton Philadelphia Downtown Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2014

I've been coming to the this Sheraton for the past 6 weeks. The service and employees make me continue to come back. Starting from the front desk with Whitney Hamaday and Shereka Henderson who have the prettiest smiles, always helpful and check me in with ease. Nick Muni the breakfast waiter is always on point with my Juice, water, and coffee. Then in the evening Gregory Wallace the Bartender and Nicole Miller the waitress gives outstanding service, very polite and great drinks.

Room Tip: Sorry no spa
  • Stayed: June 2014, traveled on business
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Thank Johnny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded July 10, 2014

Dear Johnny B,

Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are delighted your had such a great stay - we can always count on our team to make our guests more comfortable. We hope to see you again soon!

Safe travels,

Jennifer Tang
Assistant Front Office Manager
Sheraton Philadelphia Downtown Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2014

Nicole (server) and Greg (bartender) they are great, polite, and very professional not to mention personable. They seem to always go the extra mile to make sure you are satisfied, your water is filled up, and you have the bar snacks. The service was attentive and whenever I stay here they always greet us and make us feel welcome.

  • Stayed: June 2014
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Thank Zvone12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded July 10, 2014

Dear Zvone12,

Thank you for your wonderful review of the Sheraton Philadelphia Downtown Hotel! We can't wait to share your comments with our Food and Beverage team. We hoep to see you back in Philadelphia soon!

Safe travels,

Jennifer Tang
Assistant Front Office Manager
Sheraton Philadelphia Downtown Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Philadelphia Downtown Hotel

Address: 201 N 17th St, 17th & Race Streets, Philadelphia, PA 19103-1201
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #55 of 87 Hotels in Philadelphia
Price Range: $119 - $319 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
Official Description (provided by the hotel):
A superb travel experience awaits at Sheraton Philadelphia Downtown Hotel. Ideally situated in Center City and located within walking distance of most of Philadelphia's top attractions, including the Franklin Institution and the Pennsylvania Convention Center, we're the perfect location for seeing all that the city has to offer. Recently redesigned, our hotel features upgrades to our indoor pool, meeting spaces and our state-of-the-art Sheraton fitness center. We also boast comfortable, spacious accommodations and several delicious on-site dining options. Whether it's for work or play - or perhaps a bit of both - we look forward to hosting your visit at Sheraton Philadelphia Downtown Hotel. ... more   less 
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton Hotel Philadelphia
Sheraton City Center Hotel
Philadelphia Sheraton

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