I recently stayed at the Philadelphia Sheraton Downtown Hotel. Room was fairly average, nice size for a downtown hotel and the bed was comfortable. Decor was a bit worn but no major issues with cleanliness. Check-in into the hotel was very poor. Front desk was overwhelmed and need more staffing. The hotel was full that night, but it really is not an excuse when you know that you are at full occupancy...hire a few more people to take care of your customers. I was not able to get into my room at check-in time and they said they would call me to let me know when a room was ready - which they never did. When asked for wi-fi access while I waited in the lobby, I was told that I couldn't get wi-fi access until I had a room number. This was a very tough way to start my visit to Philadelphia. The lone saving grace to the check-in process was an upgrade to a room with a view and a free wireless internet pass for the night in my room.
- Official Description (provided by the hotel):
- A superb travel experience awaits at Sheraton Philadelphia Downtown Hotel. Ideally situated in Center City and located within walking distance of most of Philadelphia's top attractions, including the Franklin Institution and the Pennsylvania Convention Center, we're the perfect location for seeing all that the city has to offer. Recently redesigned, our hotel features upgrades to our indoor pool, meeting spaces and our state-of-the-art Sheraton fitness center. We also boast comfortable, spacious accommodations and several delicious on-site dining options. Whether it's for work or play - or perhaps a bit of both - we look forward to hosting your visit at Sheraton Philadelphia Downtown Hotel. ... more less
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- Also Known As:
- Sheraton Philadelphia City Center Hotel
- Sheraton Hotel Philadelphia
- Sheraton City Center Hotel
- Philadelphia Sheraton