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“Sheraton was an enjoyable stay”

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Sheraton Philadelphia Downtown Hotel
Ranked #55 of 87 Hotels in Philadelphia
Reviewed January 13, 2014

I live in Delaware, but didn't want to travel late at night after attending a retirement party for a close church member. The staff was polite and accommodating. I had no complaints regarding the room, but the bedding smelled like they used too much bleach. That odor soon dissipated, then everything was OK. The room didn't have a microwave or refrigerator, but it was not necessary since I was only going to be staying overnight. I did utilize the coffee maker, which made a good cup of coffee. There was plenty of closet space and the bathroom was just right for my needs. I got a good night's sleep and I would recommend this hotel to my friends and colleagues if they need a place in downtown Philly to rest for the evening. No major complaints. Enjoyable stay!

Room Tip: I wan't too concerned about a view since I was only staying overnight. I staying on the 15th fl...
  • Stayed: January 2014, traveled with friends
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Thank Veronica B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded January 28, 2014

Dear Veronica B,

Thank you for your review of the Sheraton Philadelphia Downtown Hotel! We're so glad you had such a great stay and hope to connect with you again soon!

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,197 - 1,203 of 2,630 reviews

Reviewed January 12, 2014

Upon losing our electricity during a week of extreme weather, my husband and I needed to book a hotel room in a pinch. We called the front desk and spoke to Avril who was both sympathetic and proactive. She was able to extend us a great rate over the phone and upon checking in was able to match an even better internet rate. Due to our circumstances she accommodated us with a late check out the next day should it be necessary and the front desk was extremely helpful when we did follow through with that request. Avril's "can do" attitude coupled with her professionalism and kindness was much appreciated.

  • Stayed: January 2014, traveled as a couple
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Thank Kate C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded January 28, 2014

Dear Kate C,

Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We're delighted that Avril was able to provide you with such a pleasureable experience. We can't wait to connect with you again soon.

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2014

Stayed here with some girlfriends - we were having a night out in the city and they had a good rate. The lobby is nice and re-done. Hotel staff is helpful. The room seems old and smelled like smoke. Beds were ok, bathrooms small. Shower head was horrible. Not Sheraton quality I was expecting. Others were having a party in a room across the way which kept me up and smelled like more smoke! Nothing amazing but would stay again when I need to.

  • Stayed: January 2014, traveled with friends
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Thank Luv2Travelw2boys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded January 28, 2014

Dear Luv2Travelw2boys,

Thank you for your review of our hotel. We are glad you found the team helpful but dissapointed in some of the room issues you mentioned. We look forward to using your feedback to make improvements. We hope to connect with you again soon.

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2014

The Hotel Lobby / Restaurant was under construction when we were there so it was kinda not nice as a big part of the Lobby was covered. Had to change rooms because the door to my suite wont lock. Breakfast was so so. The location was right across a Cathedral so it was quiet. Nothing outstanding.

  • Stayed: July 2013, traveled on business
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Thank Ems_501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded January 28, 2014

Dear Ems_501,

Thank you for your review of our hotel. We appreciate you taking the time to share your experience and hope to see you again if you return to Philadelphia.

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2014

We took advantage of a special rate offering and stayed in this hotel several days between the recent holidays. We were given a large room on a high floor with a lovely view over the city. The beds were quite comfortable and the bathroom clean with plenty of hot water but just basic in design. There is a city parking garage across the street which is convenient and offers some savings over the hotel parking. The very high extra charge for internet connection is, as others have noted, ridiculous.

Room Tip: High up, looking toward the Philadelphia Museum of Art.
  • Stayed: December 2013, traveled as a couple
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1  Thank rcfet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded January 20, 2014

Dear Veronica B,

Thank you for your review of the Sheraton Philadelphia Downtown Hotel! We're delighted you had such a great stay and can't wait to share your feedback with the team. We hope to see you again soon!

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2014

I must have had a much different experience than the other reviewers. My stay was pretty good. The check-in was seamless and quick and the room was nice and clean. The beds were incredibly comfortable too.

The showers seemed fine to me, but then again I don't expect the massage therapy shower heads when I travel unless I'm staying at a top rated hotel. This hotel was by far the cheapest in the downtown area by far and

  • Stayed: May 2013, traveled with friends
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Thank liquidmj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded January 20, 2014

Dear liquidmj,

Thank you for your wonderful review of the Sheraton Philadelphia Downtown Hotel! We're so glad we were able to exceed your expectations and look forward to connecting with you again soon!

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2014

Our shower had no hot water. It took over an hour to get that repaired. The numbers on the phone to call to the front desk did not work. The internet connection was ridiculously expensive and did not deliver the speeds they promised. Stay elsewhere. The DoubleTree is pretty good.

Stayed: January 2014, traveled on business
1  Thank Acgnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded January 20, 2014

Dear Acgnyc,

Thank you for your review of our hotel. You certainly highlighted a few areas for us to look into and we look forward to making any necessary improvements. We hope we have another chance to host you in Philadelphia.

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Philadelphia Downtown Hotel

Address: 201 N 17th St, 17th & Race Streets, Philadelphia, PA 19103-1201
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #55 of 87 Hotels in Philadelphia
Price Range: $119 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
Official Description (provided by the hotel):
A superb travel experience awaits at Sheraton Philadelphia Downtown Hotel. Ideally situated in Center City and located within walking distance of most of Philadelphia's top attractions, including the Franklin Institution and the Pennsylvania Convention Center, we're the perfect location for seeing all that the city has to offer. Recently redesigned, our hotel features upgrades to our indoor pool, meeting spaces and our state-of-the-art Sheraton fitness center. We also boast comfortable, spacious accommodations and several delicious on-site dining options. Whether it's for work or play - or perhaps a bit of both - we look forward to hosting your visit at Sheraton Philadelphia Downtown Hotel. ... more   less 
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton Hotel Philadelphia
Sheraton City Center Hotel
Philadelphia Sheraton

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