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“Amazing value for the money”

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Sheraton Philadelphia Downtown Hotel
Ranked #56 of 89 Hotels in Philadelphia
Reviewed January 5, 2014

I must have had a much different experience than the other reviewers. My stay was pretty good. The check-in was seamless and quick and the room was nice and clean. The beds were incredibly comfortable too.

The showers seemed fine to me, but then again I don't expect the massage therapy shower heads when I travel unless I'm staying at a top rated hotel. This hotel was by far the cheapest in the downtown area by far and

  • Stayed: May 2013, traveled with friends
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Thank liquidmj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded January 20, 2014

Dear liquidmj,

Thank you for your wonderful review of the Sheraton Philadelphia Downtown Hotel! We're so glad we were able to exceed your expectations and look forward to connecting with you again soon!

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,330 - 1,336 of 2,772 reviews

Reviewed January 5, 2014

Our shower had no hot water. It took over an hour to get that repaired. The numbers on the phone to call to the front desk did not work. The internet connection was ridiculously expensive and did not deliver the speeds they promised. Stay elsewhere. The DoubleTree is pretty good.

Stayed: January 2014, traveled on business
1  Thank Acgnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded January 20, 2014

Dear Acgnyc,

Thank you for your review of our hotel. You certainly highlighted a few areas for us to look into and we look forward to making any necessary improvements. We hope we have another chance to host you in Philadelphia.

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2014

My husband and I stayed here for the first time during a conference in Philadelphia. Parking in the below ground lot was pretty easy with well marked signs to get to the lobby. The lobby area is breathtaking. Check in was easy but was disappointed to learn that Wi-Fi is extra - you'd think with as much as the rooms cost and the upscale nature of the hotel that Wi-Fi would be a must, considering many professionals stay here. Our room was fine - clean and comfortable. Concierge was fantastic. They gave us advice as to how to get to a tour we had scheduled and called us in a taxi. They were also very knowledgeable about local restaurants and gave good directions. My husband loved both the morning and dinner buffets in their own on-site restaurant, other both were near $20 per meal. We had to leave the premises for lunch, as not much to offer during this time of day. My conference rooms were clean and well lit. The staff was friendly too. I'd give more than 4 stars if it weren't for the lack of free Wi-Fi. When we travel, we expect free Wi-Fi.

Room Tip: If you go for a conference or during a busy season, ask to have a lower floor. It took forever for...
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  • Stayed: October 2013, traveled on business
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Thank JCStover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded January 20, 2014

Dear JCStover,

Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are glad that you had such a great stay! We do have complimentary Wi-Fi available in the lobby as well as at the Link@Sheraton, and apologize if that was not sufficient for your needs. We are pleased that you enjoyed your stay overall and look forward to connect with you soon.

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2014

I would just like to just say the customer service from your Security team and the Concierge front desk were excellent. Doing my stay at your Sheraton I found someone's wallet from out of town, I returned the wallet to the Security Supervisor on duty, who made sure it was returned to the out of country visitor. Also doing this time this security supervisor was pulling an double shift. But he was friendly and even with all that was going on, he made sure the wallet was returned to the happy young man. As a Director of training in Customer Service, this is the first thing I always looked for in team player. On the other hand the front desk team for the day shift, they did everything correct, they just need to smile more.

Room Tip: Park across the street if you can It's cheaper.
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  • Stayed: December 2013, traveled as a couple
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Thank CDT22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded January 20, 2014

Dear CDT22,

Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We're glad that our team was able to positively impact your stay. We'll certainly address your smiling comment, we are generally all smiles! We hope to see you again soon.

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel

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Reviewed January 3, 2014

You don't get what you pay for here- parking and internet are not included, the bar/restaurant is poor, there is a noisy air purifier in the room that makes the room smell like chlorine, but no fridge or microwave! Only one vending machine for 26 floors. There was never a concierge on duty, the staff were not helpful in helping us find a restaurant or things to do. No toiletries in the room except basic shampoo, conditioner & lotion. Pool, but no hot tub. Would have been acceptable for a Super 8 stay, not for $200+

  • Stayed: December 2013, traveled with friends
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Thank yyyzzz111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded January 20, 2014

Dear yyyzzz111,

Thank you for your review of our hotel. We certainly value your feedback and look forward to using it to make any necessary improvements. We hope you give us another chance if you return to Philadelphia.

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2014

We stayed from 6/9 dec hotel is nice enough nice location and we had great view overlooking "rockys steps Mary the concierge was by far the best and most helpful that we have ever encountered she booked restraints tours and even got us tickets for 76rs what a fab lady really made us and everyone so welcome she always had time even though her desk was packed and always smiled she went above and beyond her duties for us thank you Mary.

  • Stayed: December 2013
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Thank tommybulman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded January 20, 2014

Dear tommybulman,

Thank you for your excellent review of the Sheraton Philadelphia Downtown Hotel! Mary is one of our brightest starts and we appreciate you taking the time to recognize her. We'll be sure to pass on your praise! We hope to connect with you again soon.

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 28, 2013

Let me start by saying that the front desk staff was very friendly and recongized by loyalty as a Platinum and the rooms/location of this hotel is great however one of the reasons I chose this hotel was to take advantage of the Club lounge and after looking forward to having a snack and a beverage after a looooooong day at work I was told that they do not open the lounge on Fridays.

You would think the hotel would at least give you a voucher to have a beverage at the bar and at least a discount coupon for the restaurant but not, all I got was a sorry Club loung evening snacks not served on Fridays, you are more than welcome to get a coke or a water at the lounge.

If this will be the way hotel wants to operate that lounge there needs to be some kind of communication in advance at least for their high valued customer.

Other than that love the location and at least thankgoodness there were many restaurant options within the area

Room Tip: Dont book on Fridays if you are expecting to take advantage of the Club lounge hot snacks and bevera...
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  • Stayed: December 2013, traveled on business
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Thank coquibravo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded December 31, 2013

Dear coquibravo,

Thank you for your review of our hotel. We certainly could have done a better job handling any sort of closure in our Sheraton Club. We'll make sure we take a good look at our processes and tighten up any deficincies. We hope you give us another chance in the future.

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Philadelphia Downtown Hotel

Address: 201 N 17th St, 17th & Race Streets, Philadelphia, PA 19103-1201
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #56 of 89 Hotels in Philadelphia
Price Range: $114 - $304 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
Official Description (provided by the hotel):
A superb travel experience awaits at Sheraton Philadelphia Downtown Hotel. Ideally situated in Center City and located within walking distance of most of Philadelphia's top attractions, including the Franklin Institution and the Pennsylvania Convention Center, we're the perfect location for seeing all that the city has to offer. Recently redesigned, our hotel features upgrades to our indoor pool, meeting spaces and our state-of-the-art Sheraton fitness center. We also boast comfortable, spacious accommodations and several delicious on-site dining options. Whether it's for work or play - or perhaps a bit of both - we look forward to hosting your visit at Sheraton Philadelphia Downtown Hotel. ... more   less 
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton Hotel Philadelphia
Sheraton City Center Hotel
Philadelphia Sheraton

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