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“Really comfortable and nice place to stay”

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Sheraton Philadelphia Downtown Hotel
Ranked #54 of 86 Hotels in Philadelphia
Jersey City, New Jersey
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Really comfortable and nice place to stay”
Reviewed November 12, 2013

My friend and I had booked this hotel for a weekend trip to Philly. I should say that the place exceeded expectations. The service was really good, right from the start where they allowed us to check in more than 2 hours early to leaving our bags with the bell hop for few hours after checkout. And I don't know if this was because we were Starwood preferred guest level, but we had a really good room too. The room looked brand new and everything was good, but the highlight was the really comfortable mattress. This might seem like a small thing, but when the main purpose of the room is to come back after a long day, it really matters. Definitely a value for the price, and would come back here if I'm returning to Philly.

  • Stayed November 2013, traveled with friends
    • Value
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Helpful?
Thank Deepak V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review, November 26, 2013
Dear Deepak V,

Thank you for your excellent review of the Sheraton Philadelphia Downtown Hotel! We are glad that you enjoyed your stay so much and look forward to hosting you again soon.

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Ashburn, Virginia
Level 6 Contributor
131 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed November 12, 2013 via mobile

This is a pretty standard business class property...nondescript exterior, somewhat dated lobby, however the service is first rate, and the rooms were clean and well-appointed. I also had a spectacular view from my room. Parking is somewhat challenging, The biggest draw is the excellent location...convenient to everything in the city center area. Parking is somewhat challenging albeit not terribly expensive by inner-city standards.

Stayed November 2013, traveled on business
Helpful?
Thank BJoelG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review, November 26, 2013
Dear BJoelG,

Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We are glad you enjoyed our convenient location and great staff. We hope to see you again soon!

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portsmouth, New Hampshire
1 review
Reviewed November 11, 2013

I was tired, and it was late, when I arrived at the front desk last Thursday night. But Avril welcomed me with a sweet smile and took care of arrangements quickly and easily. She offered what seemed to be just the right amount of attentiveness. Every other time I passed by the desk she remembered me, and greeted me. Kindness is so comforting to a traveler, and Sheraton Philadelphia Downtown can be very proud of having Avril as one of the first people their guests meet. But she wasn't the only kind person - I met a maintenance man in the elevator who was the epitome of gentlemanly grace. I didn't catch his name, but he wished me well as he got off. Both housekeeping staff I happened by were similarly gracious. I still remember those interactions and want them to know that I appreciated them.

Room Tip: The westward view from the higher floors is quite nice.
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  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank JStromgren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review, November 26, 2013
Dear JStromgren,

Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! Thank you for recognizing the efforts of our team, especially Avril. We look forward to making sure we recognize her as well. We can't wait to see you next time you return to Philadelphia.

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 10, 2013

My husband and I just stayed here for Penn's Homecoming Weekend and were pleasantly surprised by how nice our accomodations were and by the friendly and helpful staff. The rooms and beds were very comfortable with nice ammenities. We were on a club floor and the continental breakfast was very good, although it would have been nice to have more seating in the lounge. We were checked in by Shakera who was very professional, friendly and helpful. Upon checkout, she was also very helpful and I was very impressed that she remembered us and that we were here for Penn's Homecoming. Almost everyone we met was incredibly friendly and helpful.....especially for a large city hotel. The housekeeping staff gave us cheery hellos in the hallway and the doorman practically walked us to our restaurant (well, he actually just gave us very good directions). We ate at two fabulous restaurants that were recommended by the concierge that were only about a 7 minute walk away. The Franklin Institute was also very walkable. It was our first visit to this hotel and we plan to stay here again next time we visit Philly! It was a very memorable weekend.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank momof2boysnewjersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review, November 26, 2013
Dear Dear momof2boysnewj,

Thank you for your review of the Sheraton Philadelphia Downtown Hotel! We are so glad that our team was able to make such a positive impact on your stay. Shakera is one of our brightest stars and we can't wait to recognize her! We can't wait to connect with you again soon.

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 6 Contributor
100 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed November 10, 2013

We stayed here for one night (Saturday) in September for some site seeing in The City of Brotherly Love. It has been a while since I have stayed at a Sheraton but they had a deal advertised and we took advantage of it. I should have known better. Philly is a walking city and great with public transport. This hotel is really off the track of tourist spots and more centered in the business/finance area. The hotel is dingy and not in a very nice area. Once outside the hotel, there are many homeless and bums loitering around and begging for money. Not exactly what you want when coming to a city to site see and have children with you. The whole outside area smells of urine and not kept up. The hotel itself is currently under renovation. This is fine but more large signage needs to be posted through out the hotel. Signs such as "Pardon our Appearance" would be nice. Instead, one would have to assume that work is being done. The carpeting in the hotel is old, smells of mildew and not very nice. Vending areas on the floors not very clean and the one on our floor even had a dirty Q-Tip on the floor.

The rooms were average with decent view. Nothing to write home about. Our check-in went smoothly and had no problems with our breakfast the next morning (which was included). If anything, the buffet was very limited but service was great. Indoor pool area was OK but not great. The thing that really irked me was when we went outside to walk around, we asked the valet parking attendant where some good places to eat were and he stated he did not no of any and we should ask the bellman. If you work in the hospitality industry, I feel you should have at least some clue as to where things are and where to go to. If at the least, a little list of things that are provided by the hotel, so you can refer back to for the guests. I would not stay here again.

Room Tip: Ask for high floor with good city view.
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  • Stayed September 2013, traveled with family
    • Value
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Helpful?
2 Thank Randall K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review, November 26, 2013
Dear Randall K,

Thank you for your review on our hotel. We are dissapointed that you did not enjoy the location of our hotel, most guests find it very convinient to many city attractions. We are also dissapointed with the other issues you mentioned with your stay, and we will certainly use your feedback to address them. We hope you give us another chance if you return to Philadelphia.

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Towson, Maryland
Level 4 Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 10, 2013

Hotel location is within central Philly and nearby many items of interest. Cleanliness of hotel room was very question - hair in shower, stained carpets, etc.. Hotel beds were extremely comfortable. Gym was clean and had 24 access.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RoadRunner1515
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review, November 26, 2013
Dear RoadRunner1515,

Thank you for your review on our hotel. Thank you for mentioning our central location, Sheraton Fitness and our Sheraton Sweetsleeper beds. We are dissapointed you had any cleanliness issues and look forward to using your feedback to address them. We hope to see you again if you return to Philadelphia.

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Groton, Connecticut
1 review
Reviewed November 9, 2013

We had a great time! Friendly, courteous greetings at check-in (thumbs up Dean for welcome and throughout stay) followed by wonderful room, suggestion to get discount coupon from concierge for dinner, good breakfast, and easy in and out parking. We plan on coming back!

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank D A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review, November 26, 2013
Dear D A,

Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are glad that you enjoyed so many aspects of your stay and look forward to congratulating Dean for making an impact. We hope to see you again soon!

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Philadelphia Downtown Hotel

Property: Sheraton Philadelphia Downtown Hotel
Address: 201 N 17th St, 17th & Race Streets, Philadelphia, PA 19103-1201
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #54 of 86 Hotels in Philadelphia
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
Official Description (provided by the hotel):
A superb travel experience awaits at Sheraton Philadelphia Downtown Hotel. Ideally situated in Center City and located within walking distance of most of Philadelphia's top attractions, including the Franklin Institution and the Pennsylvania Convention Center, we're the perfect location for seeing all that the city has to offer. Recently redesigned, our hotel features upgrades to our indoor pool, meeting spaces and our state-of-the-art Sheraton fitness center. We also boast comfortable, spacious accommodations and several delicious on-site dining options. Whether it's for work or play - or perhaps a bit of both - we look forward to hosting your visit at Sheraton Philadelphia Downtown Hotel. ... more   less 
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton Hotel Philadelphia
Sheraton City Center Hotel
Philadelphia Sheraton

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