Staying 3 nights on a "Club floor/lounge access rate" in the Sheraton in Philly has somewhat given me mixed reviews about this property.
After getting an early check in courtesy of a low occupancy rate during my arrival (they had more guests who came in towards the afternoon), i got a high floor facing the fountain on the 18th level of the property. 1819, it has great view of the mall and avenue leading to the Museum of Fine Arts, the Logan Fountain and the Film center, i think.
Anyways. the first room i got had an issue with the door. The door wasn't opening or closing or closing correctly and was transfered to the 25th floor. My advice is that get the room facing the fountain and its usually an odd ending room number to get a spectacular view of logan fountain and beyond.
We got a "Deluxe" double bed room and it sure reminded me how utterly small a double bed is, after getting used to a queen bed. Ce'st la'vie.
The room has a starbucks coffee machine, two bottles of water (Complimentary depends on what room you book). Internet connection (depends on room rate) which is fast and decent but kinda pricey if you need to pay for it. But from what they posted, free wifi can be had in the lobby.
Now, being in the club rate, you get club lounge access. You get free continental breakfast and thru out the day snack are available, think Fruit and granola bars with soda and bottled water. There's a coffee machine that offers more than your usual brewed coffee and a brewed coffee tank.
Breakfast has danishes, bread, mini croissants, fresh cut melons, bagels, boxed cereals,yogurt juices and milk. Night times they do have an evening socials from 5:30-7:30pm. last night it was crudites , chicken wings, stir fried rice a cheese plate and wine plus beer for purchase.
Now, here is what i have observed.
Business people pay for club floor for club lounge convenience. an area where they can have breakfast quietly and efficiently. Club lounge breakfast is usually regarded as a way to have breakfast quickly or with less stress and hassles.
For the past two days now, the service has somewhat been wanting. Food is not being replenished as fast as it should have. Scrambled eggs and oatmeal is always not being filled up or replaced by the staff in charge giving the guest a grumbly, irritated start of the morning. As i blog about this issue, it has been almost an hour and counting since scrambled eggs been absent from the table. I have counted almost 30 guests leaving in disgust for this deficiency. It is an inconvenience that we business people dont deserve.
Despite repeated calls to guest services and the answer of the staff on duty that he will be called by the kitchen if the eggs are ready.
My take with this would be:
1. the hotel has this lounge for the longest time so i think they know the or they should know the rush hour for business people and prepare accordingly. i.e always be ready to replenish foods stuff being offered. by not doing this, guests are shortchanged with what we and they have paid for, CONVENIENCE.
2. Attention to detail, this needs replenishing even if its half empty/half full so when the angry horde of guests come, it would be less stressful.
Angry/hungry businessman = angry day
3. a back up egg pan in the pantry, keep one in a warmer and not let us wait an hour and twenty minutes. Its 9:37am breakfast is over and were still waiting for eggs.
Not that i have that fixation but it is an indication of what is wrong in process and service.
It is still a good hotel with a lot of bumps and humps. Nothing cant be fixed by training and reminders during training on how to keep an efficient ship floating.
While im finishing up, staff is preparing to close the shop and he went to tell me that there is no more eggs downstairs.
Was there a shortage of eggs or was the quota consumed already. I pity the staff in charge for getting the brunt of angry stares.
From what i hear with the conversation in the lounge, this is a recurring problem. I guess reviews arent read or if they are, arent being addressed.
My last day is the 4th and yes i think i wont be going back to this property and just make sure i book early during a conference with my preferred hotel the next time.
Thank you for the experience.
- Official Description (provided by the hotel):
- A superb travel experience awaits at Sheraton Philadelphia Downtown Hotel. Ideally situated in Center City and located within walking distance of most of Philadelphia's top attractions, including the Franklin Institution and the Pennsylvania Convention Center, we're the perfect location for seeing all that the city has to offer. Recently redesigned, our hotel features upgrades to our indoor pool, meeting spaces and our state-of-the-art Sheraton fitness center. We also boast comfortable, spacious accommodations and several delicious on-site dining options. Whether it's for work or play - or perhaps a bit of both - we look forward to hosting your visit at Sheraton Philadelphia Downtown Hotel. ... more less
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- Also Known As:
- Sheraton Philadelphia City Center Hotel
- Sheraton Hotel Philadelphia
- Sheraton City Center Hotel
- Philadelphia Sheraton