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“An "okay" hotel, My "Club Lounge" stayand a hotel within the Philadelphia Downtown area”

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Sheraton Philadelphia Downtown Hotel
Ranked #55 of 88 Hotels in Philadelphia
Reviewed October 2, 2013

Staying 3 nights on a "Club floor/lounge access rate" in the Sheraton in Philly has somewhat given me mixed reviews about this property.

After getting an early check in courtesy of a low occupancy rate during my arrival (they had more guests who came in towards the afternoon), i got a high floor facing the fountain on the 18th level of the property. 1819, it has great view of the mall and avenue leading to the Museum of Fine Arts, the Logan Fountain and the Film center, i think.

Anyways. the first room i got had an issue with the door. The door wasn't opening or closing or closing correctly and was transfered to the 25th floor. My advice is that get the room facing the fountain and its usually an odd ending room number to get a spectacular view of logan fountain and beyond.

We got a "Deluxe" double bed room and it sure reminded me how utterly small a double bed is, after getting used to a queen bed. Ce'st la'vie.

The room has a starbucks coffee machine, two bottles of water (Complimentary depends on what room you book). Internet connection (depends on room rate) which is fast and decent but kinda pricey if you need to pay for it. But from what they posted, free wifi can be had in the lobby.

Now, being in the club rate, you get club lounge access. You get free continental breakfast and thru out the day snack are available, think Fruit and granola bars with soda and bottled water. There's a coffee machine that offers more than your usual brewed coffee and a brewed coffee tank.

Breakfast has danishes, bread, mini croissants, fresh cut melons, bagels, boxed cereals,yogurt juices and milk. Night times they do have an evening socials from 5:30-7:30pm. last night it was crudites , chicken wings, stir fried rice a cheese plate and wine plus beer for purchase.


Now, here is what i have observed.

Business people pay for club floor for club lounge convenience. an area where they can have breakfast quietly and efficiently. Club lounge breakfast is usually regarded as a way to have breakfast quickly or with less stress and hassles.

For the past two days now, the service has somewhat been wanting. Food is not being replenished as fast as it should have. Scrambled eggs and oatmeal is always not being filled up or replaced by the staff in charge giving the guest a grumbly, irritated start of the morning. As i blog about this issue, it has been almost an hour and counting since scrambled eggs been absent from the table. I have counted almost 30 guests leaving in disgust for this deficiency. It is an inconvenience that we business people dont deserve.

Despite repeated calls to guest services and the answer of the staff on duty that he will be called by the kitchen if the eggs are ready.

My take with this would be:

1. the hotel has this lounge for the longest time so i think they know the or they should know the rush hour for business people and prepare accordingly. i.e always be ready to replenish foods stuff being offered. by not doing this, guests are shortchanged with what we and they have paid for, CONVENIENCE.

2. Attention to detail, this needs replenishing even if its half empty/half full so when the angry horde of guests come, it would be less stressful.

Angry/hungry businessman = angry day

3. a back up egg pan in the pantry, keep one in a warmer and not let us wait an hour and twenty minutes. Its 9:37am breakfast is over and were still waiting for eggs.

Not that i have that fixation but it is an indication of what is wrong in process and service.


It is still a good hotel with a lot of bumps and humps. Nothing cant be fixed by training and reminders during training on how to keep an efficient ship floating.

While im finishing up, staff is preparing to close the shop and he went to tell me that there is no more eggs downstairs.

Was there a shortage of eggs or was the quota consumed already. I pity the staff in charge for getting the brunt of angry stares.

From what i hear with the conversation in the lounge, this is a recurring problem. I guess reviews arent read or if they are, arent being addressed.

My last day is the 4th and yes i think i wont be going back to this property and just make sure i book early during a conference with my preferred hotel the next time.

Thank you for the experience.

Room Tip: If you need to get a high floor with an odd ending number.
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  • Stayed: October 2013, traveled on business
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1  Thank Charles Victor C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded October 5, 2013

Dear Tsak C,

Thank you for your review on our hotel. We are glad that you enjoyed your early check-in and view, but are dissapointed to read that you experienced any inconveniences. Your review of our Sheraton Club certainly does not reflect our usual standards. We are very dissapointed to see that you had a poor experience in the Sheraton Club, but are grateful for the chance to use your feedback and address any deficiencies. We hope that we have a chance to connect with you again if you ever return to Philadelphia.

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,373 - 1,379 of 2,711 reviews

Reviewed October 1, 2013

My first trip to Philadelphia so I really didn't know where I would be staying but could not have been at a better hotel. I like to run on my trips so this place was perfect. Right out the door and within seconds I can start my run at Logan Square. Heading out I run past the Barnes, Rodin, Museum of Art and then hit the river system. I headed out for a 4.5 mile run out and could have kept going. At the end of the run it was 9 miles along a beautiful trail system. The hotel is easily reached from the airport. The $8 fare on the Septa train drops you off on JFK and 17th. Walk three blocks and you are at the Sheraton. I pack light when I travel so this was perfect. When getting a room , try to get one facing north, and on the west side of the building. As high as possible. The church on the west side will block your view. On the east side has a building blocking your view till about the 20th floor.

The hotel lobby is clean and quite smart. For an older hotel it is quite nice, if you compare it to a new hotel you might think it isn't up to standard but I enjoyed staying here.
I would stay here again, the other hotels in the area you might consider is the Four Seasons, Embassy suites or Watermark. If want to explore more of the downtown core and don't run or like museums then you might want to stay near the convention center, the Marriot being one choice. The Reading Terminal Market is a great place to be close to, and the food choices in the Rittenhouse square(area) is great.

Room Tip: Rooms on the north west side have the best views. Otherwise above floor 20 north side is all good f...
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  • Stayed: October 2013, traveled on business
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Thank sakology
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded October 5, 2013

Dear sakology,

Thank you for your excellent review on the Sheraton Philadelphia Downtown Hotel! We have plenty of runners on our team and we tend to agree with you; the location cannot be beat for getting some exercise! Even without exercising, our location is centeral to many businesses and tourist destinations. We hope to see you again soon in Philadelphia!

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 30, 2013

My husband and I stayed here on a recent trip to Philly, and we had a great time! One of the friendliest and most knowledgeable staffs I have ever encountered! Both front desk agents at check-in/check-out we're great, and WONDERFUL concierges! On two different occasions we were given explicit directions and area informationsas well awesome restaurant suggestions. So helpful. Our room was on the 26th floor and had a spectacular view of Logan Square (they turned on the fountain today at Logan Circle). Spend the $$ for the club floor and you won't be disappointed with your room or the view - plus free drinks, food, breakfast and wi-fi in the 24 Hour club lounge.

  • Stayed: September 2013
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Thank Lindsey A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded October 5, 2013

Dear Lindsey A,

Thank you for your great review on the Sheraton Philadelphia Downtown Hotel! We really appreciate your feedback on our team, we consider them the best in the city! Our views and location are also tough to be beat, and we are glad that you enjoyed them. We hope to connect with you again soon!

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 30, 2013

Stayed here over the past weekend, for the Desmoid Tumor Research Foundation event. It included meetings, a 5K run followed by a brunch in their rooftop banquet room.

Everything went smoothly with the meetings, and the rooms were clean and beds comfortable. Loved how they gave you shower gel and a puff!!

Anytime we needed a cab, they are lined up outside, and if they weren't, we never had to wait more than a few minutes, even on a busy Saturday night.

The brunch we had in the rooftop banquet room was very good. The food was fabulous and the views outstanding. I would def stay here again for business or pleasure.

  • Stayed: September 2013, traveled on business
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Thank city2country
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded October 5, 2013

Dear city2country,

Thank you for your wonderful review on the Sheraton Philadelphia Downtown Hotel! It was our pleasure and privilege to host the Desmoid Tumor Research Foundation. We are glad that we were able to exceed your expectations and look forward to seeing you again soon.

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 29, 2013

Every employee we dealt with was friendly and professional. The room was clean, there was actually an option to have clean sheets. Definitely worth the discounted price we paid. The location was excellent.

  • Stayed: September 2013, traveled with family
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Thank mg h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded September 30, 2013

Dear mg h,

Thank you for your review on our hotel. It sounds like you really enjoyed your stay and we appreciate your feedback. As you mentioned, our staff is always eager to assist and ensure we are exceeding expectations. We hope to connect with you next time you return to Philadelphia.

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 27, 2013

Dean Griffin (front desk) helped to make our stay a memorable one. He welcomed us after a long day and was very personable and genuine. After answering all of our questions, he situated us in an upper floor room with great views of the Benjamin Franklin Parkway, Philadelphia Art Museum, Franklin Institute, and more. Dean is an asset to the staff and a major reason we will stay at the Sheraton Downtown Philadelphia on our next trip.

  • Stayed: August 2013, traveled as a couple
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2  Thank S A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded September 30, 2013

Dear S A,

Thank you for your stellar review on the Sheraton Philadelphia Downtown Hotel! Dean is a fine asset of this hotel and we recognize every day how fortunate we are to have him on our team. We will use your feedback to recognize Dean and encourage the rest of our team. We can't wait to connect with you again!

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 26, 2013

Stayed overnight here the night before running the Philadelphia Rock & Roll Half Marathon. Accommodations were comfortable, clean, and convenient, however...

Despite being a race partner, the hotel was not offering late check out. Their logic? Because of the race...okayyyy... don't quite see the customer service logic there, particularly since there were 100+ runners congregated in the lobby the morning of the race who I'm sure would have loved to have a few minutes to collect themselves post-race.

Since we were not anticipating finishing in time to walk back to the hotel before regular check out, we were forced to check out in the morning and check our bags with the concierge so we could pick them up afterward and find somewhere else to tidy ourselves up before driving home (fortunately, we had friends staying in the Home2 Suites a few blocks away who DID offer late check out, so we could shower and change). I know where I'm staying next time!

  • Stayed: September 2013, traveled with friends
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Thank Sara W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded September 30, 2013

Dear Sara W,

Thank you for your review on our hotel. We apologize that we were unable to accomodate each late check-out request; unfortunately in order to keep our obligations to other arriving guests, we are not always able to do so. We are always happy to host races and marathons; we hope you had an opportunity to enjoy the complimentary waters and fruit prepared especially for runners on Sunday morning.

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Philadelphia Downtown Hotel

Address: 201 N 17th St, 17th & Race Streets, Philadelphia, PA 19103-1201
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #55 of 88 Hotels in Philadelphia
Price Range: $114 - $269 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
Official Description (provided by the hotel):
A superb travel experience awaits at Sheraton Philadelphia Downtown Hotel. Ideally situated in Center City and located within walking distance of most of Philadelphia's top attractions, including the Franklin Institution and the Pennsylvania Convention Center, we're the perfect location for seeing all that the city has to offer. Recently redesigned, our hotel features upgrades to our indoor pool, meeting spaces and our state-of-the-art Sheraton fitness center. We also boast comfortable, spacious accommodations and several delicious on-site dining options. Whether it's for work or play - or perhaps a bit of both - we look forward to hosting your visit at Sheraton Philadelphia Downtown Hotel. ... more   less 
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton Hotel Philadelphia
Sheraton City Center Hotel
Philadelphia Sheraton

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