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Sheraton Philadelphia Downtown Hotel
Ranked #50 of 85 Hotels in Philadelphia
Netanya, Israel
2 reviews
“We loved everything”
5 of 5 bubbles Reviewed August 20, 2013

The service was better than excellent. Mary, the concierge helped us plan a trip of a lifetime. Tonya Hershkovitz helped us with our special needs. Eric went out of his way to please. Stella, at Starbucks, served us with a smile and patience. Beds were great. Cleanliness top and location couldn't be better. Will return.
Natalie Richman

Room Tip: 2121 has a fantastic view of the parkway leading to the Art Museum.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Natalie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review, August 23, 2013
Dear Natalie R,

Thank you for your glowing review of the Sheraton Philadelphia Downtown Hotel! We appreciate your recognition of three of our best team members; Mary, Tonya, Eric and Stella. We look forward to hosting you again next time you return to Philadelphia.

Safe travels

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,471 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (461)
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English first
Heathrow, Florida, USA
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed August 20, 2013

Stayed one night in August 2013 here. Hotel is located right in downtown Philly. Great location that way with some good eating joints near by. It is about 10 blocks from Independence Hall. The hotel (lobby and rooms) look jaded and could do with remodeling. Very friendly staff and concierges. The morning breakfast at $15 seems to be tailored for business travelers. The place does not have a restaurant which I though was strange. You can get some food at the bar at night.

Room Tip: If you are in the lower level rooms, Ask for city view rooms
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EnggGator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review, August 23, 2013
Dear EnggGator,

Thank you for your review on our hotel. We appreciate your kind words on our team, they take great pride in feedback from our guests. We hope you visit us again soon; we will be wrapping up our multi-million dollar renovation soon!

Until then, safe travels!

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
5 of 5 bubbles Reviewed August 19, 2013

I would like to make note of the outstanding performance of Ms. Cynthia Royal in dealing with my persistent, and possibly quite irksome, request/inquiries in regards to my reservation changes.
While customer service seems to be on the decline these days, Ms. Royal's understanding and attention to detail was a shock to my system. I had planned my battle strategy for getting what I wanted but instead, Ms. Royal diffused any possible skirmish. Thanks to Ms. Royal, there wasn't any battle. There was a civil accommodation of a request. In fact, if there were to be a battle, I would have lost.
I strongly recommend that Ms. Cynthia Royal receive not only acknowledgement for her patience, understanding, and outstanding professionalism but also a monetary bonus equal to three months regular pay.
Massive thanks goes to Ms. Royal.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FAL1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review, August 23, 2013
Dear FAL1957,

Thank you for the review of your experience at the Sheraton Philadelphia Downtown Hotel! Cynthia is one of our best and we are proud to call her a member of our team. We will make sure to recognize her for her excellent service!

Safe travels!

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
State College, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 15, 2013

The concierges at this hotel are great. Eric Hansen was super helpful late at night when I needed get photocopies, scan documents and send a couple of faxes. Mary (morning shift), gave us great suggestions on what to visit and where to eat during our stay.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nicolas O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review, August 16, 2013
Dear Nicholas O,

Thank you for your feedback on the Sheraton Philadelphia Downtown! Our concierge team is amongst the finest in the city, and we appreciate you taking the time to recognize Eric and Mary.

Best regards,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed August 15, 2013

Busy hotel in a good downtown location close to many visitor sites. Rooms were clean and comfortable. Their Terrace Restaurant was in the middle of moving locations but we had a great breakfast there. Our waitor, Ed was a treat! Funny, helpful and attentive....made a great start to our day. Mary at the concierge desk was very helpful and friendly and Ben at the hotel registration desk was great too. All in all the staff is what added so much to make our experience enjoyable.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lovestotravel935
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review, August 16, 2013
Dear lovestotravel935,

We are thrilled you enjoyed your stay at the Sheraton Philadelphia Downtown Hotel! Thank you for taking the time to recognize Ed, Mary and Ben. They are three of our finest and we are privileged to have them on our team. We are also glad you had a great experience at our new Terrace restauraunt.

We are looking forward to connecting with you on your next visit to Philadelphia.

Best regards,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Holland
Level Contributor
103 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 bubbles Reviewed August 15, 2013

We stayed several nights at this hotel. The location is excellent. It is easily reachable coming by car. It is well located, in a very quiet area, half way between the beautiful Town Hall and the Museum of Art and very close to top class unavoidable museums such as the Barnes museum and the Rodin museum and to the . It is also at walking distance of the historic centre. The hotel is huge but one never feels the crowd. The staff is mostly competent and helpful though information could be more forthcoming. The room was the usual size. We missed a fridge and a safe. The bathroom was . There was free wireless internet connection in the lobby but we found outrageously expensive the price for internet connection in the room, we were told $ 12.5 per device per day, which is not exactly what we see reported by other guests. Breakfast was on the expensive side but there is plenty of choice around the hotel. Parking was also very expensive though we were told to be charged less than the amounts reported by other guests. In all, it could be a top choice with better care of the details. For our purpose of visiting the city the experience was positive.

Room Tip: With a view to Parkway
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Huyggens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review, August 20, 2013
Dear Huyggens,

Thank you for your review. We truly value your feedback and look forward to using it to improve our offerings. We apologize that the some of the additional charges were not effectively communicated to you. These common charges are amongst the lowest in the city and help us keep our rates lower for those who may not choose to use each amenity. We do offer many packages that include these items, which we invite you to view on our website.

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
206 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 bubbles Reviewed August 14, 2013

The hotel is trying to update, but the rooms are run down. I've stayed there five times in the past two months and each time there's been some problem.

On the other hand, when I spoke to management they immediately attended to the issue and fixed the problem. They were attentive to the issues, and to my concerns, and treated me like a valued client.

Things happen, but it's how management attacks it that counts. They scored a 10 in that dept.

The beds are nice and plush, but I like a hard bed, and most beds are on the soft side.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review, August 20, 2013
Dear Royrsp,

Thank you for taking the time to write your review. While we are glad that we were able to resolve your issues, we are dissapointed that you encountered them in the first place. We appreciate your feedback and will certainly use it as a tool to improve.

Safe travels,

Paul Bolhuis
Director of Front Office
Sheraton Philadelphia Downtown Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Philadelphia Downtown Hotel

Property: Sheraton Philadelphia Downtown Hotel
Address: 201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #50 of 85 Hotels in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
Official Description (provided by the hotel):
Sheraton Philadelphia Downtown hotel is near the Franklin Institute, the Convention Center, and many corporations. We have 757 guest rooms, free wifi, and 38 meeting rooms/58,000 sq ft of event space ... more   less 
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton City Center Hotel
Sheraton Hotel Philadelphia
Philadelphia Sheraton

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