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“Great Price...Fair Location”

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Sheraton Philadelphia Downtown Hotel
Ranked #55 of 88 Hotels in Philadelphia
Reviewed April 18, 2013

Keep in mind the hotel is huge! You will not get a quaint hotel experience in the Sheraton. The staff are polite and the rooms are fine, but the location is only fair. I feel like you step out into a sort of business district with not that much for the average tourist. to see. Maybe this is what people are looking for, but Philly is a fun city with great restaurants and cool bars. It seemed like this hotel was a long way from anything worhwhile. I did appreciate the gracious staff and concierge.

  • Stayed: December 2012, traveled as a couple
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Thank outoftheboroughs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhilipMarcano, Front Office Manager at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded April 21, 2013

Thank you for your review. We are thrilled that our staff did their part to make your stay enjoyable. We are not located near The Independence Hall area of the city. We are close to many of the museums that grace our city. We are also fortunate to be in walking distance to The Rittenhouse Square area of Philadelphia. Rittenhouse Square has great restaurants and bars in that area. It offers upscale shopping also. We hope you are in our city again so that we can have you experience it firsthand.
Regards,

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1,512 - 1,518 of 2,702 reviews

Reviewed April 16, 2013

Positive: excellent location within walking distance of major attractions such as Logan Square and City Hall, clean and comfortable rooms. Negatives: plain vanilla design and furnishings, expensive parking, no safe in room, uneven service.

I visited Philadelphia just before Easter and stayed at the Sheraton Philadelphia Downtown, when the hotel was packed with athletes and family members who were in town for a large volleyball tournament. I chose the Sheraton because it was within walking distance of the sites I wanted to visit, including the Franklin Institute, City Hall, Reading Terminal Market, and the Academy of Natural Sciences. The hotel offers self-serve parking for $38 per day, but there is a parking lot across the street that offers self-parking for $5 per day on the weekends.

The hotel was unable to offer a room at the time I arrived, so I checked my bag and went sightseeing. The bag check personnel were friendly and efficient. The desk clerk said that she would call me on my cell phone when my room was ready. Unfortunately, I never got a call, which was frustrating. Because of the tournament, everything was slow and crowded. It took between seven to 10 minutes for elevators to arrive, and they frequently made several stops on the way to the desired floor.

The room was clean with standard furnishings. The bed was comfortable, with nice linens and plenty of pillows. My room faced Logan Square, so I had a great view of the fountain and museums. The closet had the annoying “small hook” hangers. The room lacked a safe, which I thought was surprising in this day and age.

Room Tip: Get a room on higher floors facing Logan Square
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  • Stayed: March 2013, traveled with family
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Thank WashDCRoad_Warrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhilipMarcano, Front Office Manager at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded April 21, 2013

Thank you for your review. We hope you were able to visit all of the places that you planned to see. Parking in a larger city like Philadelphia can be expensive. We are in the same price range as the other hotels in our area. Our parking allows you to have in and out privileges. The parking lot across the street from the hotel does not. Our weekend rate is a $20.00 charge per day. Our weekend is considered Friday and Saturday. Please accept our apologies for not returning a call to you to let you know that your room was ready for check in. In the early part of May we will be addressing that plain vanilla look you were referring too. Our entire lobby area will be undergoing a complete makeover. We hope that you will be able to visit us when the project is completed.
Regards,

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Reviewed April 16, 2013

This is a terrific hotel. From the moment I walked in, I was made to feel special. The hotel is beautiful and what views of the city from the room. I would highly recommend this hotel as it is one of Philadelphia's best. A great price for even a greater stay.

Room Tip: Just ask the front desk. If they can they will.
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  • Stayed: April 2013, traveled solo
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Thank mikefaud1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhilipMarcano, Front Office Manager at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded April 21, 2013

Thank you for your review. It is always refreshing to hear that we are giving our guests what they deserve. You are special to our team members. We are happy that we made you feel very welcomed to our hotel. In the spirit of hospitality, thank you for being our guest.
Regards,

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Reviewed April 14, 2013

Went at Christmas time & the lobby was beautifully decorated. I honestly didn't expect much from a Sheraton, but this place exceeded my expectations. Great service by the doormen/guys who get you cabs. Concierge was very helpful. Very friendly staff. Clean hotel with WORKING A/C (yes, even in December I use it lol). Would definitely recommend & go back to this hotel!

  • Stayed: December 2012, traveled with friends
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1  Thank MBMEsq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhilipMarcano, Front Office Manager at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded April 21, 2013

Thank you for your review. We believe that your hotel experience starts from our curbside. Our Doorman/Bellman set the tone for our entire hotel. Our team members pride themselves on giving outstanding service to each and every guest. On behalf of the Sheraton Philadelphia Downtown Hotel, thank you for letting us be at your service.
Regards,

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Reviewed April 14, 2013

Mrs Labradoodle attended a conference here for 4 nights, good room service, and initially helpful staff advising on a safe jogging route. $10 per day Internet and no on demand movie selection, suggested an update was in order. A little weird daily cleaning with the toilet lid up and a waste wrapper placed on the freshly made bed. No chance of a late checkout even though a Starwood preferred guest and flying all the way back to Australia.

  • Stayed: April 2013, traveled on business
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Thank bennylabradoodle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhilipMarcano, Front Office Manager at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded April 21, 2013

Thank you for your review. We appreciate your SPG status, an extended check out depends on our availability. The hotel must have been in at a high occupancy for us not to offer a later check out. Our movie system is currently available to our guest. There was a system failure that was corrected. We hope that when you are back in the United States, you will give us the opportunity to redeem ourselves.
Regards,

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Reviewed April 11, 2013

Great location, rooms clean (not at all as described in another review). But truly good hotels have staff who make you feel at home. Briana at front desk, housekeeper on 26th floor on 4/11 (sorry I didnt think to ask her name) and Sheila at Guest Services. They make you feel as if you're Platinum! I would absolutely return.

  • Stayed: April 2013, traveled on business
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Thank John33141
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhilipMarcano, Front Office Manager at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded April 14, 2013

Thank you for your review. We appreciate your kind words. We will pass along your compliments to our team members. On behalf of the Sheraton Philadelphia Downtown, thank you.
Regards,

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Reviewed April 10, 2013

Stayed here for a long weekend, and overall, the hotel was very nice. Staff was terrific, they gave us discounted parking and refunded the internet charges because of intermittent service interruptions. Hotel is in a great location for museums, and the convention center and Reading Terminal Market are only a couple of blocks away. Rooms were average size, but the beds were very comfotable. Only had coffee, etc. from the Starbucks in the lobby, so I can't comment on the restaurants. The elevators were just awful. There is a bank of 6, but it seems that there were never more than 3 working - and one stopped on EVERY FLOOR. When there are 26 stories, that can be a painfully long wait, and eventually, a painfully long ride. They are supposedly in the process of upgrading them, and if so, that would make things better. I would have really liked to have given this hotel a better review, because everything else was really very good, but unless those elevators improve, I would stay elsewhere.

Room Tip: Stay on a low floor so the stairs are an option.
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  • Stayed: March 2013, traveled with family
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Thank Alan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhilipMarcano, Front Office Manager at Sheraton Philadelphia Downtown Hotel, responded to this reviewResponded April 14, 2013

Thank you for your review. We are indeed refurbishing our guest elevators. We hope to have them running more efficient very soon. We are happy to hear that the other facets of our hotel were enjoyable. Please keep in mind that we are aware of the issues that plague the elevators and we are working very hard to fix them. We hope you continue to enjoy staying at The Sheraton Philadelphia Downtown Hotel.
Regards,

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Additional Information about Sheraton Philadelphia Downtown Hotel

Address: 201 N 17th St, 17th & Race Streets, Philadelphia, PA 19103-1201
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #55 of 88 Hotels in Philadelphia
Price Range: $119 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
Official Description (provided by the hotel):
A superb travel experience awaits at Sheraton Philadelphia Downtown Hotel. Ideally situated in Center City and located within walking distance of most of Philadelphia's top attractions, including the Franklin Institution and the Pennsylvania Convention Center, we're the perfect location for seeing all that the city has to offer. Recently redesigned, our hotel features upgrades to our indoor pool, meeting spaces and our state-of-the-art Sheraton fitness center. We also boast comfortable, spacious accommodations and several delicious on-site dining options. Whether it's for work or play - or perhaps a bit of both - we look forward to hosting your visit at Sheraton Philadelphia Downtown Hotel. ... more   less 
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton Hotel Philadelphia
Sheraton City Center Hotel
Philadelphia Sheraton

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