We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

“Does not deserve to be a Sheraton” 1 of 5 stars
Review of Sheraton Philadelphia Downtown Hotel

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Sheraton Philadelphia Downtown Hotel
Ranked #49 of 86 Hotels in Philadelphia
Sunnyvale, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Does not deserve to be a Sheraton”
1 of 5 stars Reviewed November 14, 2012

I have come to expect at least decent quality in a room and customer service from a Sheraton and this hotel is a disgrace to the name.

1) Reservation in their system was for the wrong day even though I had a printed confirmation. 2) Beds were lumpy and shaky with bad box springs 3) Bed linens smelled sour 4) Pillows were mildewy 5) Only one face towel for 3 guests 6) Took 3 phone calls to get towels 7) Furniture is old and scratched and floors were dirty 8) key card did not work and we had to wait in the hallway with our luggage for the bellman to go down to get it re-keyed so we could get into our room the first time.

The bed was so uncomfortable that my husband tossed and turned, which made the bed shake and I finally gave up and tried to sleep on the floor. I found one pillow which was not mildewy but it was a miserable night for both of us.

The only saving grace is that the hotel is in a decent location. I will never come back here.

The last insult was that when I tried to write on the comment card, found that the pen was broken.

Room Tip: Find a different hotel
See more room tips
  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank whyhom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhilipMarcano, Front Office Manager at Sheraton Philadelphia Downtown Hotel, responded to this review, December 3, 2012
Thank you for your review. It is regrettable that your stay was not a pleasant one. One of the major purposes of online reviews is to highlight area of improvement. It is troubling to me that your stay was not satisfactory at all. I would like you to contact me so we can discuss this matter further. I can be reached at 215-448-2000.
Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,241 reviews from our community

Traveler rating
    530
    711
    534
    267
    199
See reviews for
407
446
122
825
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (426)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Tarrytown, NY
Level Contributor
109 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 stars Reviewed November 11, 2012

We stayed there for a night using SPG points, which is a good deal on the weekend when business travelers are nigh. At the same time, however, there was a Model UN convention and lots of wedding guests, so it was like rush hour in the lobby when we arrived. Front desk was undermanned. Person who checked us in was cheerful despite the crowds. Still, he gave us a key to a room that was already occupied. When we went back down to point that out he was very apologetic and us vouchers for breakfast, nice given that it would have cost $17.95 a person for an average buffet breakfast (with made-to-order omelettes). Room was standard issue Sheraton, nothing special. But it was spacious and the bed was extremely comfortable. First time in the bathroom amenities I've seen shaving cream. Nice touch. So was the $20 weekend parking, regularly $38. Keep that in mind, especially if you're visiting the museums on Ben Franklin Parkway. They're very walkable, so you can leave your car in the hotel garage and not worry about having to pay for parking again or finding a spot. Just leave by 6. Would I necessarily go out of may way to stay there? No. Would I avoid it? No again. It gets the job done

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank murrayhill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhilipMarcano, Front Office Manager at Sheraton Philadelphia Downtown Hotel, responded to this review, December 3, 2012
Thank you for your review. I want to apologize for the start of your stay. That indeed was a busy weekend for us. I also want to thank you for letting us make good on a bad mistake. I hope you enjoyed your breakfast. We would love to go out of our way to bring you back. If your plans ever bring you back into Philadelphia, please call and ask for me.
Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
2 of 5 stars Reviewed November 11, 2012

Mary Mastrobuini at the concierge desk was more than helpful during my stay! I had an urgent document that needed to get out to a client and she went above and beyond to ensure that it was faxed quickly and receipt was confirmed to help me check one more thing off my list on a very busy day. Excellent service - thank you so much for going above and beyond, Mary!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars
      Service
Helpful?
Thank jonesleslie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhilipMarcano, Front Office Manager at Sheraton Philadelphia Downtown Hotel, responded to this review, November 19, 2012
Thank you for your review. We appreciate your kind words. We will pass along your compliments to our team members. On behalf of the Sheraton Philadelphia Downtown, thank you for choosing us. We look forward to your next visit.
Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Philadelphia hotels

france
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed November 11, 2012

the hotel in itself is ok. however, if you need accessibility, for a wheelchair or scooter, be prepared for some gymnastics. the bathroom we had was impossible to enter into, with the scooter. luckily my friend can still walk, in spite of huge pain. if the guest had been in a wheelchair, there is NO WAY they could have entered the room.

this is not acceptable.

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank nathaliefrance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhilipMarcano, Front Office Manager at Sheraton Philadelphia Downtown Hotel, responded to this review, December 3, 2012
Thank you for your review. I’m not sure if you were put into one of our accessible rooms or not. We do have rooms that are ADA compliant. Please give me a call so that we can discuss this in greater detail.
Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth Meeting, Pennsylvania
Level Contributor
88 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed November 10, 2012 via mobile

Good hotel close to everything. Was a little over priced and parking is annoying. We had a long wait exiting the garage twice i think because they have lots of events there. It was very easy to get around the city from this location

  • Stayed November 2012
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Temple_Mike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhilipMarcano, Front Office Manager at Sheraton Philadelphia Downtown Hotel, responded to this review, December 3, 2012
Thank you for your review. We appreciate your comments and thank you very much for your feedback. We hope that when you are in our fair city again you will be our guests.
Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed November 10, 2012 via mobile

The front door staff was excellent and efficient.

The lounge staff appeared too preoccupied with having her own conversations with coworkers than what was going on on the floor.

The housekeeping staff was very nice, but the cleaning job way haphazard. Maybe because I stayed for a week, it didn't matter to them. But it was strange returning to the hotel and seeing brushed hairs on the bathroom floor, which simply means that the bathroom floor wasn't swept or mopped.

The room service staff was mediocre. Breakfast staff was great, dinner - not so much. He seemed very bthat, lackluster, and unenthusiastic about the whole thing, but seemed to expect additional gratuity above the 21% added to the bill. Hmmmm, where does that attitude come from.

The restaurant staff, let's see, my primary waiter seemed pissed that I appeard near the tail end of breakfast. I waited a loooong time for service and had to ask for everything (including cream for my coffee). Funny, I asked for sweet and low and instead of telling me they don't have it, he brought me Splenda, unceremoniously put it on the table and walked away. It wasn't until I called him back saying I asked for s/l that he said they didn't have any. Then my food took a long tome to come, a second server saw this and went into the kitchen to get my breakfast, in fact, I never saw my original waiter again afterwards. Hmmmm. Where did he go?

The front desk staff - efficient, but again mediocre, they delivered the normal spiel, did not engage on additional conversation or give info about the amenities (considering I was there for a week, you'd think they would give me info to make it more homelike)

Overall, the hotel is just ok, the neighborhood is not family friendly at all-considering the number of homeless sleeping in the church vestibule on the next block. Its walking distance to downtown, but not really walking distance to many attractions. I stayed here because I'm a starwood points member, and it was recommended, but next time I will definately stay at the Weston or try the Sheraton Society Hill.

  • Stayed October 2012
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank gr00vethe0ry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhilipMarcano, Front Office Manager at Sheraton Philadelphia Downtown Hotel, responded to this review, December 3, 2012
Thank you for your review. It is regrettable that your stay was not a pleasant one. One of the major purposes of online reviews is to highlight area of improvement. Thank you for taking the time out to go into great detail outlining your experience. I would like you to contact me so we can discuss this matter further. I can be reached at 215-448-2000.
Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weston, Florida
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed November 9, 2012

As mentioned by others. Hotel is long over due for an upgrade. Stayed for 5 nights Carpets are not the best. Heater pretty noisy when starting. Breakfast was nothing special.. Your typical. As for meeting rooms. I did enjoy the roof top meeting room for its views. Also other facilities for meetings etc were good to. Although decor still dated Convenient to conference center and downtown attractions. Definitely below what you would expect from a sheraton
Internet was terrible. Public washrooms not regularly visited ran out of soap and towels a number of times.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Art N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhilipMarcano, Front Office Manager at Sheraton Philadelphia Downtown Hotel, responded to this review, December 3, 2012
Thank you for your review. It is regrettable that your stay was not a pleasant one. One of the major purposes of online reviews is to highlight area of improvement. It is troubling to me that your stay was not satisfactory at all. I would like you to contact me so we can discuss this matter further. I can be reached at 215-448-2000.
Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Philadelphia hotels
City Center West
The Windsor Suites
The Windsor Suites
#8 of 86 in Philadelphia
4.0 of 5 stars 1,114 reviews
City Center East
Courtyard Philadelphia Downtown
Courtyard Philadelphia Downtown
#17 of 86 in Philadelphia
4.0 of 5 stars 756 reviews
Show Prices
Show Prices
Show Prices
City Center East
Philadelphia Marriott Downtown
Philadelphia Marriott Downtown
#40 of 86 in Philadelphia
4.0 of 5 stars 2,732 reviews
City Center East
Four Points by Sheraton Philadelphia City Center
Show Prices
Show Prices
Show Prices

Been to Sheraton Philadelphia Downtown Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Philadelphia Downtown Hotel

Property: Sheraton Philadelphia Downtown Hotel
Address: 201 N 17th St, 17th & Race Streets, Philadelphia, PA 19103-1201
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #49 of 86 Hotels in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
Official Description (provided by the hotel):
Sheraton Philadelphia Downtown hotel is near the Franklin Institute, the Convention Center, and many corporations. We have 757 guest rooms, free wifi, and 38 meeting rooms/58,000 sq ft of event space ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood, Hotels.com, Travelocity, Priceline, TripOnline SA, Hotwire, Expedia, getaroom.com and Odigeo so you can book your Sheraton Philadelphia Downtown Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton Hotel Philadelphia
Sheraton City Center Hotel
Philadelphia Sheraton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing